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February 2024 by Brendan Mamos
There is a female employee (long dark hair) who not only was very rude and constantly rolling her eyes, but ordered the incorrect shoes for me on a final sale item. The manager had to fix the situation. She did not look me in the eyes the entire time I was there or give any sort of customer service. I ended up ordering the shoes with the manager. Not sure what her problem was. Never have this problem at the Rodeo location. I highly recommend going there instead of this location. The employee looked like she hated her job, and put a sour taste in my mouth for Dior since I always receive the best service there.I believe she intentionally ordered the wrong shoes for me since we had an issue as to why she is making it a "final sale". The shoes she ordered weren't even the same price, model, or color as the one I showed her. If i walked out the store without checking receipt, I would be on the hook for a $1500 shoe I did not even like. She even looked right at us and rolled her eyes when we came back. Thankfully the manager was much nicer and fixed her mistake. Like you literally have 1 job and you mess up that bad? Come on now. I expect much better customer service from Dior, especially when buying $1450 shoes.
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December 2023 by Natalie J.
They carry most luxury brands and have a bar. That's about it. Even though the space is beautiful, organized, clean, their customer service is always lacking. When you enter the store, very rarely will you get a hello or welcome, even when you clearly lock eyes with them. How hard is it to flash a smile? The sale associates are often time just chatting it up with one another. So many times I have interrupted their conversations because they fail to acknowledge me. I don't mind an expensive store but common courtesy and basic customer service skills should still be at the front line. The only time I notice their customer service skills get better is when they see how much you are spending that all of a sudden they have a smile and act more than happy to assist.
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November 2023 by Sofia M.
When I go to Neiman Marcus Beverly Hills, I have a feeling that I have to make Bill Drew happy, not myself. He is all over the place. That unpleasant dirty fat man who checks young girls out. I will make sure that he gets fired. He has a long title for an "store assistant". I feel so uncomfortable sometimes. My friends feel the same! He is a RACIST being a redneck himself, he thinks that he is better than he is. WE ARE CUSTOMERS AND SHOULD BE WELCOMED PROPERLY, I feel this racism, hate and sexual advances towards young ladies from him. I never have such a bad attitude from anyone at Saks Fifth Avenue Beverly Hills @saksfifthavenue
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November 2023 by Jack K.
The bar is always the best at Neiman Marcus the drinks are strong and delicious. They actually have a great food menu as well but the chili is a must if you come here. It's always fun to do little shopping and cocktails.
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October 2023 by Magdalena L.
Been coming here since I was a toddler, it's like my second home. Absolutely love it here! Our jewelry SA, Sara, is truly the best! She's so nice and always greets us! I also highly recommend Penny for clothes and Alexander at the Chanel boutique. Can't recommend neimans enough!!
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October 2023 by Marish S.
Horrible delivery system. They lost my ordered shoes which costed 1000$ and don't want to refund or replace and I have to pay for the shoes I never received. DO NOT ORDER FROM THEIR SITEIF I CAN DO -0 star I would
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October 2023 by Yvon Meow J S.
Hey peep, my favorite store is now 100% open. Thank you for the invite, NM!!I really miss having lunch here. It's been forever since covid. It's Wednesday, and it's jam packed here. I love it. Come peeps. The best store in the whole wide world, and I'm biased of course. This is my backyard, and I recommend it highly!!Spend spend spend. You only live once...l
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September 2023 by Kristie V.
Late posting - Thank you so much Karla and Jasmine of Chanel at Neiman Marcus. You made it happen as you promised. ***Pearl Crush-Dad sandals***
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April 2023 by Scott K.
*Price Ruckus at Neiman Marcus*Since 1979 Neiman Marcus has been considered "the most high-end department store in Beverly Hills" and has been a consistent staple for residents & neighboring areas...and also tourists from all over the world. Their retail prices have escalated dramatically, like everything else in the world, but IMO N.M.'s price increases are so steep I don't shop here as often. However, I recently visited the Men's Fragrance Dept, and was assisted by Coolby, who's a very cool, classy, charismatic cat. I also had the pleasure of meeting Anita, in the Cosmetics Dept, who's very sweet & charming...and has a Fantastico memory because not only did she remember me from a previous visit, she remembered everything we had discussed. I hope corporate reads these reviews because Anita and Coolby, are exemplary sales associates, and what is expected when conducting business at N.M. in a friendly yet professional manner. Also, located on the lower-level basement of N.M. is the fabulous restaurant Mariposa, which I recently wrote a 5-star review for an extremely enjoyable & delicious lunch on St Patty's Day. N.M. validates free self-parking in their own lot on the property and they also offer valet service for only $3 which is a major bargain anywhere -- especially in Beverly Hills. The only reason why I'm knocking off 1-star is because their prices are too inflated and good luck trying to find anything to purchase as a gift for a toddler or infant that's under $100 -- which is what my friend & I recently experienced, left N.M. and he made a purchase elsewhere in BH.
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September 2022 by Joi R.
Guess what I just discovered? Neiman Marcus steals customer reviews from other websites and uses them to boost reviews for items on their website.I was checking the reviews for a dress I ordered and what did I find? A review that I posted for an item I purchased from either Free People or Anthropologie posted as a review for this Neiman Marcus shirt dress that I haven't even received yet! Never would I imagine that an upscale clothing store like NEIMAN MARCUS would be so sneaky-sleezy. They even had the nerve to post MY name with the review. I'm not even sure I will keep the dress when it arrives because I just saw that it has acrylic in it, which doesn't agree with my skin AND because the REAL reviews (I assume they're real) are pretty bad. I like Neiman Marcus but still I'm generously giving them two stars for thievery. Caught red handed. Smh.
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May 2022 by Mary Ann F.
I just love love love this store! I don't get many opportunities to shop here so I was just thrilled to go when I was in town last week!I had heard from my gal at the Chanel counter at the Macys here in Reno that my all time favorite lip gloss was being discontinued and I was freaking out! I knew that they might have a bunch of them here and they did! Major Score! The sweet sales gal at the Chanel counter was just cracking up at me and my order. She included a bunch of free samples of the perfumes. This was amazing since I already had the large bottle of the Gardenia at home. These little ones are perfect for travel too. And they validated our parking for this location in Beverly Hills :) My father used to call this place "needless markup" and it's kinda true but they have all the designers that I worship and adore. It's fun to look and dream... To be honest I've only purchased a handful of items here in my life. My very first was a pair of white leather pants that I purchased in 1982, they were the softest most incredible lamb skin I'd ever seen or felt. They were a big hit and I wore themfor years until they literally wore out. I also treated myself to a beautiful Dolce & Gabbana dress around 2000 at the Stanford location, that dress was to die for and I still have it to this day. My last purchase a few years ago was some incredible French perfume. When you spend money here they definitely are very liberal in handing out some free samples. It's such a treat for me to shop here every now and then because I don't have access to stores like this in Reno.
