-
October 2024 by Perla Rodarte
Do they offer curbside pick up same day ?
-
August 2024 by Mari Baigorria (Mari)
Made an order in store and had it delivered 2 days ago. I have been trying relentlessly to get a hold of customer service to start a return because the quality of the furniture is so cheap. The coffee table I ordered has a million imperfections and a few scuffs from delivery. If your delivery guys who were very careful delivered me an item with scuffs I think that tells me a LOT about the quality of the furniture that you sell. I do not want to deal with the potential problems that will come from an expensive furniture piece made from cheap materials. I don't understand why they can't just pick up the phone and answer customers.
-
August 2024 by Ryan Ahari
Bought an air fryer online that arrived defective, took it into the store for a refund, incredibly unhelpful and unfriendly store team members told me that Crate and Barrel assumes no liability over defective products (unlike any other major retailer) and turned me away. I filed a chargeback with my credit card company and won after Crate and Barrel tried to dispute it. Do not waste your time and money with this dying corporation.
-
August 2024 by QARTV3LI _
I love coming to this place. Love the furniture and kitchen appliances. Customer service on point and will return again
-
August 2024 by Sean S. Ravaei
Great store, reasonable prices and great staff. I will be back!!!
-
June 2024 by Dreamleaf39 L
I bought a couple things online and selected store pick-up. Miraculously, C&B still does pandemic-era curbside pick-up, which I so appreciate especially in BH where parking is atrocious and even more so because it meant I could stop on my way home from the vet without having to drop off my dog at home first.
When your items are ready, you receive an email. When you're on your way, you click on a link in the email to give them your ETA. And then, when you arrive, you click on the link that tells them you've arrived. Someone came to greet me immediately, verified my information, and then came right back out with my items within a couple minutes.
Such a fantastic customer experience.
-
May 2024 by Sunit Girdhar
Went there for a return and without my permission, the manager who processed my return signed me up for emails. She asked me for my email and I said why? She said so she can email the receipt because 'she can't process the return without an email'. And I was like, why can't there be a physical receipt? Why my email? Anyway, I gave her my email for the receipt, and without my permission, she signed me up for marketing emails. I would NEVER trust a business that can't respect the privacy of their customers.
-
March 2024 by Action Z
First 2 hours free parking. Amazing!
-
March 2024 by Vanessa Jauregui
This is to Crate & Barrel general customer service and trade program customer service lines. You have zero experience in customer service, everyone has accents from abroad and they don’t care about your issue and have no additional information than what is already online. I expect better from a well know retailer, it’s a crapshoot.
-
March 2024 by Stephanie Roberts
How to have your time disrespected: buy an expensive sofa at Crate and Barrel and then try to call them with a simple question about cleaning.Took a while to even get someone on phone, but then she said she'd have to transfer me. And here I am sitting 14 minutes later and counting and no one picks up.And it sounds like they never will, Why? Well it's the same music and same MO of other companies who BROADCAST online that they have a customer service number, when really it's a total joke (they all want to do away with live people answering their phones and actually helping customers - but I"m not telling you anything you don't already know).Omg - now it just rang - went away from the music and do you believe a receding came on and said exactly this: "I'm sorry no one is available to take your call. Goodbye."And I was disconnected. There you have it.
-
January 2024 by Dallas Ray Lopez
Yesterday, I returned hemp sheets I purchased online for in-store pickup. Maria, a manager, attempted to charge me a 30% restocking fee when neither the receipt nor the website stated a restocking fee for bedding, especially as high as 30%. I then asked to speak to the other manager, Hugo, who at first brought it down to 20% and then 10%. He said he could refund me if I purchased something else. I let him know that, based on the customer service, I did not want to buy anything else.More details: Maria and Hugo made it difficult for me to return my items and tried to use cohesion not to return the item or buy another item. When I first approached Maria, she stated she would charge me a restocking fee. I immediately went to the website, and its return policy and my receipt, and nothing stated a 30% restocking fee. When I shared this with Maria, she said I could return it online for a full refund, or if I returned to the store, another manager could just reject my return. Maria made it seem like I had to accept the 30% restocking fee.I asked Hugo to speak to me and show me anywhere it stated they could charge me a 30% restocking fee. He could not. Hugo said he was trying to work with me by bringing it down to 20% and then 10%, but I shared that when your policy or receipt does not mention a restocking fee, it's not working with me but trying to coerce me. He said he could refund me if I purchased something or put it on store credit. To me, the store did not want their sales impacted and used questionable practices. I watched a white, older woman come in with bedding and was not treated the way I was. Even though I am an attorney, I was not dressed professionally and felt treated poorly for not looking like their "traditional" clientele.
-
December 2023 by David Mihm
Lili provided one of the best retail experiences I’ve had in years. Last-minute Christmas shopping led me to an online order pick up in store, but the timing of my trip was actually too early for the order to be ready. The item I’d purchased wasn’t even on the shelf. Lili took the initiative to find it in the back — even without my asking, while I was looking for a plan B — brought it to me, AND canceled my online order to save me another trip back to the store. All on one of what is surely their busiest days of the year. Highly recommend asking for her if you need help with your purchase.
-
December 2023 by Nicole Steve
The cashier issued my return amount to store credit without telling me and it was supposed to go back to my Visa. The manager came out and claimed there was nothing they could do to reverse what they did. I had to spend nearly an hour talking to customer service to sort out the mess they created.
-
December 2023 by Mindy Le
I waited in line to return a vase I purchased online. When it was my turn, the lady said the “return” was the one in the back, which was by the dinnerware. ( By the way, there was no sign at all.) so I waited in line again and the customer had bought lots of stuff so the cashier was wrapping them. She called for backup twice but no one came to help other customers including me. The cashier got a little frustrated because she was still wrapping the stuff and line was getting longer. So finally she told me to go back to the front cashier. I went back to the front desk which was not too busy so I went up to the people (one of them appeared to be a manager) and told them what happened and I was able to return there. It shouldn’t have taken me more than 5 minutes to do a simple return. Instead I was there for 20 minutes waiting in line.
-
December 2023 by Rachel
Gabriel provides superb customer service. I’m hard pressed to ever say that but every time, he goes above and beyond to make shopping there easy and seamless. Cannot express how impressed I am by him and his commitment.
