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May 2023 by b k
Don't go here.It's as simple as that.They'll give you the run around(s) in the best sense of the words, and you'll be lost and exploited at the worst.At this bank, no banker will become responsible for you, at least not at this time.They'll end up compromising at YOUR cost.And they don't answer phone calls and/or emails.You'll often be ghosted all of sudden. I'm not kidding.I'm very, very unhappy in business relationships with this particular bank.I urgently need to find ways to get out of this financial situation at this bank.
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March 2023 by Sofia L.
The worst bank bad customer service bad phone service the give your money to thieves I took all my money out I will never bank with them They deserve 0 star
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September 2022 by Leslie Gold
If I could I would choose zero stars.I wanted to open a new account. This is the bread and butter of banks. But maybe Chase has enough customers already.I have called the branch at 9245 Wilshire in Beverly Hills at least four times. A computer answers - standard - and takes the caller through the phone menu to get to the branch.Every time I got a recording at the branch level saying they are busy and that I should call back later. Not going to call again or bank with Chase. If that’s how they treat callers, I certainly don’t want these people in charge of my money.
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August 2022 by SEVEN D
Horrible customer service They are very slow The staff here are not friendly they have many bankers at this location and only have 1 working the register SMH
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November 2021 by Michel Levin
When I was searching for a chase branch to schedule an appointment with a banker. I was surprised with several negative online reviews from the branches in the downtown and west LA area. I happen to be in the BH area where this branch was and thought I would visit.We met with Jesse Bravo and had a great experience. Jesse completed everything I had requested. He took his time with us and answered all our questions. He was straight forward and respectful.I think customer service, especially in banking and dealing with large cash transactions is very important. I really stress this with any bank I work with. After my experience with this branch. I thought it would be helpful and necessary to give my feedback to whoever reads this review and needs to visit a branch in person. I recommend you visit this location.
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October 2021 by Michael Kamali
Alen is a great banker. Service is great.
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September 2021 by Shadia Sarrafi
No Banker available during regular business hours!
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July 2021 by Christopher S.
I think this location is good. Not as great as the one in Toluca Lake but it's good. Friendly faces. Fast customer service. And they never lost their cool. Even during COVID they were always nice to people.
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April 2021 by Jeffrey Mazariego
Jenny Lee is the worst teller. I can’t believe they have someone like her working there. Horrible customer service. Hope Someone high up in the branch notices soon.
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November 2020 by Ruaida Aysa
No private client service.
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October 2020 by Poptronic
Thanks to Galina Sargsyan, Private Client Investment Associate at Chase, my wife and I were able to finally able to put our capital to work! Her & Brent Bodner with Chase Private Client in Beverly Hills have demonstrated preternatural customer service and inimitable skills in our portfolio diversification - and they even helped us with setting up our own Trust, they facilitated our business 401k set up and they connected us with a very talented professional CPA! They have truly gone above & beyond! We cannot thank them enough for help us take this next step in long-term investment growth, tax management and Trust arrangements. Great work Galina & Brent!
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October 2020 by Dzmitry Mik
Cosy bank for your business
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February 2020 by Shahab Akhavan
This is a clean bank. Friendly tillers, and the line goes fast. They also give tea, which is cool. Thank you
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December 2019 by Dr Joy Peters
I love Chase Bank, it has an ATM at the entrance so its handy, when I go to the Vela Cellulite clinic to get a massage and facial on the 3rd floor in the same building.
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October 2019 by kyle Vanessa And Chord
Don’t answer phone don’t let you deposit more than 2 deposit slips in one sitting. Worst Chase branch EVER! They know it too! Go to the one on little Santa Monica and Wilshire! They are amazing and extremely friendly! Always go above and beyond to help you. This place is honestly the biggest joke.
