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December 2023 by la h.
Be careful with these Crooks that work here now after you leave they put bogus $250 surcharges on your credit card my credit card denied them first then they kept putting Bogous charges on my card you have to call. Corporate on them fire them . The guy who used work here for 12 years used to take care of me he it not working at this location anymore so take pictures of Your car before & After I am a long time customer
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November 2023 by Daniel Rosa
Reservations mean nothing for this establishment. No help other than “ go to LAX “Rude lady.
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August 2023 by María V. Sánchez Micó
We don´t recommend this office for rental car at all!First of all, they gave us a car smaller than the one we booked, and they didn´t have any other to give us. The only solution they gave us was to go to LA airport, to see if they had another one (not even confirming it!). We choose that office to avoid going to the airport, because it takes a lot of time and also money, they didn´t give any solution about this.We took the car, because it was our only option. After less than 1 hour driving, we started to notice weird noises and the car was even shaking from time to time, and a warning signal started to appear in the screen, saying that we need to check the car. We called them and told them, and it was even difficult to get information about the last check that the car went through: the person in that office was not helpful at all. The only solution he gave us was to go to LA airport (again, and we were even further from there at that point) or to Ontario airport, to see if they had another car for us (again, not confirming anything, just giving the problem/responsibility to another person...).Fortunately, the manager in the Budget office at Ontario airport was a great person and professional, and he helped us so much. He gave us another car, better and bigger (same as we booked at the beginning) than the previous one, and he was really helpful and nice with us. We really appreciate his help!!We don´t recommend at all to book a car with them at Beverly Hills!! Otherwise, we highly recommend to do it in the office at the Ontario airport!
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June 2023 by Zachary J.
Was charged $40 for less than 2 gallons of gas. An absolute scam! Avoid these criminals at all costs.
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May 2023 by Cassandra Johnson Gustavsson
NEVER! NEVER! NEVER!???I received the worse service, adirty and scrapped, car (in numerous places) from the Beverly Hills office! I tried to complain to the USA main office but received no help. After four days I found some one whom was somewhat helpful. I was to receive a discount on my final bill but as of now can't see that I've received anything.I would NEVER RECOMMEND Budget Rental to anyone! A rating of one star is, one too many
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May 2023 by Michael Kemp
I have used Budget Car Rental for at least 3 times in the last couple of months for business use. But lately they seem to add on extra charges after you drop the car off. In Phoenix I was charge extra for gas, when actually I had filled up 2 blocks away from the Budget drop off terminal. And in Beverly Hills I was charged 70% of an extra day because they clocked the return at 1 minute past the daily rate. Even though I was there 15 minutes before waiting to get checked back in. In Summary: be careful when you check the car back in, and review all charges at that time.
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May 2023 by Victor Owtscharenko
I reserved a 16' truck weeks ahead of my move and hired a moving crew only to have Budget of Beverly Hills call me 3 days before my move and tell me they no longer had a truck for me , no reason just sorry we don't have it anymore, when I asked her why and told her I thought that's what a reservation was for she rudely told me to call corporate, can't express enough my displeasure with this company and I will never use them again nor will anyone I know
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April 2023 by Diana Toulet
For once I I was very disappointed in the budget rent a car. received car dirty they did not tell me where the gas tank was located at plus the shock absorber struts were terrible.
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April 2023 by Daniel Loftus
Pre paid in full for Tesla or similar EV - instead given gas engine, not even hybrid, “upgraded” vehicle and told at pickup EVs are not allowed in one way rentals. At pickup? After paying in full?
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March 2023 by Fiona Horne
Budget continue to impress me. Helpful friendly phone staff always help me when I have a question about online booking. Recently I made an error on my online booking and Budget management gave me a credit car voucher which I really appreciated to help my transport needs for my trip.I often drop my car to their LAX drop off location and I am consistently impressed with the speed of processing and the friendliness of the staff. One even helped carry my extra bag to the bus! The busses are frequent and the drivers are always great to ask which terminal you are going to and clearly call out the location so you know when to get off.Highly recommend Budget for good value and great experiences.
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March 2023 by Rod Kim
Jesse is an amazing person that works there. Very personable, and fast.
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January 2023 by Aaron K.
Terrible experience. Reserved a truck and walked 20 minutes to this location to pick up, only to find out they didn't have a truck for me. When the front desk lady told me they didn't have the truck, she was not empathetic and honestly didn't care. No apology or anything. Just a "we don't have the truck." To make matters worse, I was charged a $75 fee a few days later for "no show", even after this lady stating that she will cancel my reservation because I was concerned of being charged. I wouldn't recommend this place.
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December 2022 by Lindsay B
While everyone was nice upon check-in, the car I rented was damaged upon pickup. Generally not a big deal, it was still drivable. Everyone assured me that it was properly recorded and notated EVERYWHERE. That very clearly the damage was before me. We filled out the damage form and everything. Now, months later, I am being blamed for the damage because the location didn’t actually do their due diligence in recording it. I tried to call the office today and the person on the phone was flat out rude and refused to help or try to look up any information.I would avoid this location and Budget in general. (I also was charged an extra $110 which was corporate’s fault, when I called they said it was just an accidental mistake, they couldn’t tell me what the charge was for though).
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November 2022 by Max N.
This place like the Westwood branch is ran by a Sam who's an extremely rude and unhappy human and has no people skills. Had a car for 18 months and I'm getting collections letters for non payments when I pay every month and Sam charges my card even without my consent whenever he feels like. Red flag. Do not rent cars here.
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November 2022 by Will Martins
Best Rental experience I had in a while. The two front desk guys who helped me were the nicest people. Definitely coming back!
