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February 2024 by Martin R.
This is my first time shopping at Brioni. I'm just visiting LA for a week, picked out a pouch for ties at this place. It's high quality stuff, but I can only buy it off the shelves, there is not even a single piece left in the inventory. The store manager told me that there are only five of these in the entire United States. (Assume she is telling the truth) I'm a little germaphobic, so I'm really not sure how many times this merchandise has been groped by other customers. (no offense to those who also shop here, just making a point) It's 2024, even Hermes doesn't sell what's on display directly to customers, not even for Birkin bags honestly. The assistant is fairly nice, but the manager, on the other hand, treated me more like a nuisance than a customer, I can sense her frustration and impatience with every passing minute; Since when did confirming the price with a customer become a chore and why do you need to take my credit card to the back of the store to make a payment? Why can't you do it right in front of me? Dude, I just paid $1500 for a freaking piece of deer skin with zippers, you do realize that in China they can make a generic version of this for 1/10 the price right? Maybe the least you can do is to act a little nicer, I mean at least pretend like you care! To wrap this up, it's been awful shopping here, I'm not sure if I will ever buy anything ever again from Brioni. If I ever need a bespoke suit, I will go to places like Zegna.
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February 2023 by Shlomo B.
I've recently had a very bad experience with Brioni in Beverly Hills. I've been a loyal customer for many years at the Brioni stores in London and Milan and never had such poor customer service. I called in advance to see if my trousers could be taken in for adjustment and ready for pickup in 5 days for an important event. Not an unreasonable turnaround time for most tailors, but I wanted to ask to be sure. They said no problem. Of course, when I bring in the trousers, they act as though it would be impossible to adjust them in time. After explaining my surprise based on our previous conversation, eventually they agree to do so. I tried to check in during the week to make sure they'd be ready for pickup and was spoken to very rudely on the phone by associates who refused to answer basic questions and gave very short robotic answers to get me off the phone rather than speaking to me like a human being. I was treated like a nuisance rather than a customer. Eventually I get it confirmed they will have the trousers ready but they have decided to add on an additional $100 fee for their troubles. This had never been discussed beforehand and was added onto the bill inexplicably in the middle of service. And finally when I go to pick up the trousers, they are still covered in chalk dust and presented very unprofessionally. Given how much I pay for these suits, they should prioritize customer service much more than this. It has been pulling teeth every step of the way for basic requests or to be treated respectfully. If I do any more business with Brioni, it will surely be in their locations in Europe which is a shame given I spend most of my time in LA.
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February 2022 by Paulo S.
Timothy was extremely helpful. He worked with me every step of the way, through my purchase. He explained product details to me and also provided an expert opinion on items I was interested in. Brioni is the best quality and brand on the market and Timothy's service is just the same. Thank you, Timothy and thank you, Brioni. -Paulo
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October 2021 by Roberto Gonzalez
My name is Roberto Gonzalez I visited the brioni boutique and it was a very pleasant experience I just went for the brioni mens perfume and got help from myriam a great brioni team member personal I left feeling like a million dollars such great service by the way the men’s brioni perfume smells really good thanks you brioni
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August 2021 by Sandy Acevedo
Extremely bad service and rude sales person not expected from a Brioni boutique.
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May 2021 by David B.
Great service. Very kind and well informed. I've been to this store a few times and they always remember me. They do not put any pressure on you to buy, they are just excited to talk about how great the products are. I recommend this location. Ask for Sheila as she is who I usually work with to put an outfit together.
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March 2021 by Antoine Maalouli
Brioni rodeo drive men's best collections Italian brand with best quality of men's fashion selection.
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March 2020 by JD Morris
Great customer service and amazing cloths
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November 2018 by Martin S.
This store, Brioni in Beverly Hills, is probably the only one I enjoy shopping at. We all know about the quality of Brioni products, but the customer care is unparalleled. You will always be in the center of their attention, they will know you personally, they will value your time and you will never be pressured to buy anything, that you are not 100% sure you need or you want. Especially, William, who is the sales representative that is taking care of my needs, is more than just great, he knows what you need and will always be there for you. Great store, great staff and the best sales associate. I would give them more than 5 stars if it was available. I am vey busy with my practice, but they even send me my clothes to my house to save me time. Alteration will make your clothes just like it was never touched. Thank you.
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October 2018 by Walter Saravia
Great.
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March 2017 by D man xe
Truly the best, #1 Menswear! first time a client gave me items purchased from hear on consignment I got hooked! I love it! thank you, from dd-threads luxury consignment
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March 2017 by Askia J
Hand made suiting, timeless clothes in exquisite materials a satorialists dream.
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March 2017 by Shlomo Swidler
Hands down the best service on the planet.
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March 2017 by Victoria Trinidad
Superb craftsmanship and excellent service
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June 2016 by Jay W.
Quite possibly my favorite store on the street! The sales staff is always welcoming and very professional! Sheila is my all time favorite. I love the relaxed atmosphere and how knowledgeable everybody is. Truly a great display of teamwork
