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January 2024 by Yael S.
My doctor sent in 3 prescriptions. Two were sent to my home but the third was not. Two days later, I contacted this pharmacy since I heard nothing. The employee told me that the reason it wasn't sent had to do with waiting for the insurance to approve it. Five minutes later I got a bill for $50 for an antibiotic. I thought it was a lot but paid. Later that same day, I got a bill for $15 for the same antibiotic. I called and found out that the pharmacy messed up and charged me without insurance. They would not refund me even though I was told that I would be paying the insurance price in the first place. I explained it was their mistake but she said it was "policy" not to take responsibility for their error and instead to have the customers absorb the cost of their mistakes. No thanks!
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December 2023 by Melanie Rodriguez
Best pharmacy in LA hands down! I’ve been using them for years. They specialize in dermatological prescriptions but I’ve been able to fill other prescriptions and get over the counter meds from them as well. They take insurance and for derm prescriptions they apply coupons to get the best price. They also ship overnight or deliver to you at no extra charge. You don’t get this type of service from corporate chain pharmacies. All the pharmacists and staff are super helpful and caring.
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December 2023 by Alex P
Shocked. For some reason my doctor could not fulfill a prescription at CVS so they sent me here. The doctor gave me their voucher which said they’d call me. They didn’t. The voucher said I could text them, I did, they never replied. When I called them the next day, it was clear they haven’t started the order. So I go to Beverly Hills and it takes them at least 10 minutes to find my order. There are no other customers. And they charged me 5 times more than I was charged before for the same medicine at cvs.
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December 2023 by Brian T
I didn’t want to use this place to begin with, but my dermatologist told me they had a relationship with this “pharmacy.” My $15 prescription was never delivered in the mail and when I reached out to let them know, they told me I would have to drive there to pick up the replacement. I live across town 45 minutes away (on a good day). I didn’t dignify it with a response and I will eat the $15 cost and find a new provider. Will never use them again.
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July 2023 by Azra Curry
Can’t say enough great things about my experience. They have amazing prices on medication and excellent customer service. I always get my meds on time, quickly, and for a great price!
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June 2023 by Polar B.
very nice store with very nice assistance..but no parking close by..like most of beverly hills you gotta park in one of the garages ...so scope out one of the garages that don't charge an arm and a leg before you get there..and I guess they have medications that others don't carry. at least according to my doctor.
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June 2023 by Irvine G.
I have had two interactions with Beverly Hills apothecary. Each time, it has been of the same blonde, hair, blue-eyed woman, and she has just been so nasty and rude. The first time, I gave her a pass. I thought maybe she was having a bad day. But today, it is my second interaction with her. I got a prescription filled, and it was in a timely manner, so I have no qualms about the time it takes to fill the medication, my issue is solely based on her personality. I asked a simple question, something that I am sure she gets asked all the time. I asked Tru where the restrooms were. She looked at me, and said, I don't know, threw her hands in the air, and rolled her eyes. This is Beverly Hills. They are a business on Bedford. All in question something she should know the answer for for her clients. Instead, I was given an attitude. Hell no. No thank you. Never again. Not only is parking inconvenient, but the shade and the attitude that's just too much. Do yourself a favor, find someone who actually cares. Never again.
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May 2023 by Miley L.
My dermatologist at Metropolis Dermatology in DtLA, placed an order to this pharmacy. This was placed on Friday, I won't receive my meds until Wednesday at best as this pharmacy has to ship it. Moreover, when I called Saturday to place a delivery order the young woman put the wrong card information in, however, at this time we had not known it. She stated that I would receive the meds on Monday via delivery from 1-9 pm. She obtained my address and confirmed payment and delivery. At that time, I was not told that I was out of delivery range. On Monday morning, I get a text that the card was declined and I called to sort it out. When I called, the young man, Marren (maybe- don't know is name), stated that I need to make sure the funds are available- the account had 10x the total requested that wasn't the issue. He read back the number after this was stated to him and sure enough, it was entered incorrectly- ok mistakes happen. Told that this would be delivered the next day between 1-7. Which is annoying but fine. Thought it was over then nope: I get a link about an hour later stating my meds would be shipped. I call (4th call since Saturday) and the young woman said I was out of delivery range and best they can do is ship or send it to another pharmacy. I gave up as I didn't want to call my actual pharmacy and rely on them to call Beverly Hills Apothecary to then send the meds there to be picked up, at this point I'm over it. I told them to mail it and pray they actually make to me. I will tell my dermatologist to advise me when she's moving my pharmacy and never use them again. People most likely want their meds the same day or a day after they are prescribed not a week later nearly. Do better please!
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May 2023 by Rosalie Roberson
Best pharmacy you can use!Pharmacy staff/pharmacist are all amazing! They always get my meds to me fast.They don't charge for a delivery fee which is great.Would recommend
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April 2023 by Karlan Stephenson
Best full service pharmacy! Every customer treated with a smile and kindness- no matter your insurance! Big big shout out for Nikki and Aaron. These 2 exhibit customer service worthy of praise! I highly highly recommend this store - when dealing with these 2 individuals! Very satisfied!5*****
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March 2023 by Alanna Sheppard
My favorite pharmacy. They have excellent communication and are always on top of it!! They delivered my medication so fast!!! Thank you.
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January 2023 by Maggey L.
I already left a review on Google but I'm back for more. Customer service has taken a hit post-COVID in almost every industry you can think of. Filling a script at a chain pharmacy near my house requires a self pep-talk and some serious determination. Almost always some sort of disorganization (can't find my script, wait a mile long); but the worst part is the customer service. The attitude seems to be: you're lucky I'm doing this for you instead of: I'm glad to help. Got my head bit off the other day after a 30 minute wait. On to BHA - I've never once experienced an attitude, belittling, impatience, or a wait. Somehow they do all of it happily, quickly, and accurately. Whoever handles the texting needs a raise! I just text them, get a kind response, and it's done. The least stressful task I do. Thank you so much. It goes such a long way. For someone with a zillion scripts and doctors - dealing with BHA is such a blessing.
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December 2022 by Britney R.
My favorite pharmacy. They have excellent communication and are always on top of it!! They delivered my medication so fast!!! Thank you.
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October 2022 by Sarah M.
I would not recommend this spot to others if you can avoid it. My dermatologist sent scripts here for enhanced coverage of acne medications, and the first time around, it was great. The copay was reasonable, the turnaround time was fast, and service was lovely inside of the store. The store is neat and organized. If you go here, I highly recommend in-person, because this seems to be where they thrive. The ability to communicate over text is helpful. My second experience was extremely frustrating. My doctor prescribed a lower concentration cream of an existing topical. I got a text from the Apothecary stating that my medication was ready, well after I'd received telephone calls and letters in the mail from my insurance confirming approved prior authorizations for the new medication. They sent me a refill of my original medication, rather than the new one, stating that they hadn't gotten the prior authorization for the updated script. When I called to rectify this, the service was exceedingly unhelpful, blaming of the patron, annoyed with the call, and left multiple questions unanswered. If you get prescriptions mailed to you, I highly encourage you to verify full concentrations of everything that is getting sent to you (they do list names, though NOT concentrations, and there is no way for you to know this until after you have received the medication in the mail and been charged). You will be responsible for the not-negligible cost of the unneeded old refill that you will have to throw away, and feel extremely crummy about yourself in the process because of how you're treated.
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October 2022 by Jen K.
You will need headache medicine after dealing with this place so be sure to add that to your order! Here are some of my experiences. FIRST EXPERIENCE was good. I was a new customer with a new prescription. They replied to my text messages quickly. I sent them a photo of my insurance card, and everything was easy and fast. I thought, "wow, I have never had such an easy experience with a pharmacy!"ALL OTHER EXPERIENCES were frustrating, difficult, defeating, and filled with incompetence. Getting refills was nearly impossible. Beverly Hills Apothecary no longer replied to my text messages. When I would call and inquire why they weren't replying to my text messages, they would give every excuse in the book. Never a "sorry" or "we apologize for the inconvenience". Nothing.TRANSFERRING PRESCRIPTIONS TO ANOTHER PHARMACY is basically impossible. Beverly Hills Apothecary will hold onto your prescription like their life depends on it. They will say they transferred the prescription when they actually didn't. When I would call to ask what's going on, they would then put the burden on me and tell me that they actually cannot transfer prescriptions, and that I would need to contact my doctor for a new prescription to be sent to the new pharmacy. But even doing that doesn't work because Beverly Hills Apothecary needs to RELEASE the prescription FIRST. The whole process of getting something transferred will take weeks! Weeks of confusion and frustration. BOTTOM LINE. This place lacks consistency, professionalism, and knowledge of stock/product. I only gave it two stars because my first experience was positive, but every other experience has been negative and time wasting. I think two of the only reasons people come here is because of the convenient location and free next day delivery service via USPS. However, when you do delivery, they don't give you a receipt even when you ask.
