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March 2023 by Jennifer R.
I had been an HSBC customer close to 25 years and acclimated to their non-communicative ways. Even when my purse was stolen and a thief made away with over $2000, it took me over a year to get my money back. The latest insult is receiving only a month's notice that HSBC was closing my checking and savings accounts. I called and they instructed me that if I wanted to stay, I had to become a Premier account member. I know I could afford to but honestly at this point it's really not worth it since there are hardly any branches anywhere. I went with CHASE! Don't do business with HSBC!
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March 2023 by Smurto Travelero
ATM is out of order as of 2/11/2023. I've read another review dated 4 months ago that their ATM was out of order at the time so not sure for how long will this ATM will continue to be that way?!
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February 2023 by Khaled ElDemerdash
ATM is out of order as of 2/11/2023. I've read another review dated 4 months ago that their ATM was out of order at the time so not sure for how long will this ATM will continue to be that way?!
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December 2022 by Stephen W.
It should be illegal for them to de-bank people or businesses just because they disagree with their political views. Do some research on HSBC if you are conservative or against globalism they are not your friend.
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October 2022 by SDB SDB
If you close all your branches except this one maybe make sure your atm works. Tried to make a cash deposit, took me 40 min to get there ?
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February 2022 by Cici B.
Seriously the customer service here does not belong at all in Beverly Hills, their service is far below expectations from any establishment. I worked for a decade in hospitality on a luxury level and boy I tell you this isn't even customer service ownership need to train management and all reps in ALL OVER the world cause we tried to deal with Europe hsbc and wow they're just as clueless and even suggested that hsbc may not be the best bank option!! Shocking.Workers here in Beverly Hills I swear act like they're done god or untouchable human beings with how they talk and act and treat their potential and new customers. I've never experienced such very bad service from any bank. Stay away! This is probably why they had to close down branches and get bought out coz they don't belong to exist with this kind of service. Employees here honestly look miserable working here!
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October 2021 by Stuart K.
I had such high hopes for this bank when I joined four years agoOnly positive aspect of it so far has been my ability as an American citizen living abroad to be able to open a bank account in France, as their French bank, very easily.If one is not a French or EU Citizen or just working for in France, I am retired, it can be very hard to open a bank accountI am one is considered a premier customer and I rarely feel like thatI may not have the millions of dollars or even 1 million of dollar in their a bank and ad I'm sure many of their your clients do, but I am not asking for anything exceptional or unusual and therefore should not be treated the way I am. And it may have nothing to do with the amount of money I have with their bank because I am simply a premier customer and fit those criteriaIt's impossible to get my account manager on the phone. It's practically impossible for her to return my calls if not impossible. Once when I had a relatively serious issue I simply called her direct number about every 10 minutes and after leaving two voice messages- The day before and the second time - about an hour or more before I started calling every 10 minutes- I left a voice message asking her to call me and sent her an email as wellI had to call every 10 minutes, for about eight times before she finally answered, before the call went to voicemail, againEmail to her direct email address are incredibly rarely answered. I know she's out of the office until next week as it says that on her outgoing message. I have tried to call the branch directly, which I have been able to do before, but when I called the number now it rings for about seven times and then I am completely disconnected. And this is not the first time this has happened.So I cannot ever reach the branch just to speak to someone elseI understand banking regulations our complex and set up by different agencies.However what I am experiencing has nothing to do with banking regulations but poor customer or client relationsI've been told by their premier client services representative Various things such as they cannot locate one of my accounts even though I clearly see it when I log into my account. After spending 15 to 20 minutes with a premier client representative in a verbal conversation, I am almost always eventually told I need to speak to me account manager. Of course they are the person I tried first and other than being very aggressive as I mentioned above I don't hear from them when I call because they don't answer, very very rarely return my phone call and also very very rarely respond to emailsI have had a call to request some "basic" bank charges to be clarified and eventually removed because I wasn't supposed to be charged these fees.They have range from a monthly maintenance fee to the fee for using a non-HSBC ATM. I am not supposed to be charge anything for these and the few times I have been I've almost had to have a fight with the customer services representative until they agree to do more research and realize I'm right and credit meRecently I received an email saying that unless I maintains a very specific balance, combined or separately account, I will be charged a monthly fee of $50. From what I understood or what is not clear is is that $50 a fee each month for each account? Regardless I have always had much more than the specific balance, the required balance to maintain a free account was actually reduced about two years ago, when I set up the account 4? years ago in a CD... So I was told, I could avoid this $50 charge by having the combined balance or a balance in one account of a certain large sum of money. I was also told, in the same email, I could avoid this fee if I had a monthly recurring deposit and greater than a specific amount from a third party. I have had the greater than the required amount deposited from a third-party for at least three years.The way this email is written it seems pretty clear this was sent to every account holder. Why event like this could not have created
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March 2021 by Sophia S.
Alba the Vice President, it's very incompetent Vice President,I don't understand how the bank can pay this Vice President, it's very rude and incompetent.Not to mention (Shahriyar FarshidPersonal banker)They discriminated against my partner several times for the country he comes from.I will never set foot in this bank again,Until the Bank changes these two people
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March 2021 by Francesco B.
Vice President (Alba ruli, Branch Manager)-(Shahriyar Farshid, Personal Banker) - they discriminated against me more than once for where I was born, I explained that discriminating against a person in the United States is a crime but they didn't listen to me. Every day there are demonstrations in the United States to enforce respect so as not to discriminate against anyone, by color, language, or ethnic origin, but apparently discrimination takes place in the most inepensible places, this is a bank! Horrific!
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August 2020 by Nitta P. B.
If I can give this bank a zero, trust me I would. The worst customer service. Their hours are not accommodating to anyone who works the usual office hour. Yes, they close at 4! Inside is mostly empty or possibly because no one who works there pays attention to the customers ever. Not sure if this place could improve, maybe easier to move your money somewhere else.
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July 2020 by Melissa H.
Horrible bank. They sent me an email asking for me to complete my application AFTER I already uploaded everything days before. I called to clarify and they said disregard the email they had everything. Then denied me "unable to verify income" - they have my pay stub and a simple phone call to my employer would verify my income. Waste of my time!!!
