HomeGoods offers an ever-changing selection of amazing finds from around the globe at incredible savings, allowing customers to explore different styles and high-quality craftsmanship. The store provides a thrill of discovery for next projects and passions. Many reviewers praise the absolutely great customer service, describing staff as kind, understanding, professional, and willing to make exceptions. Specific instances include managers kindly processing returns or offering gift cards for broken items well beyond policy, and employees providing fabulous, undivided attention to help customers. However, experiences can vary. Some customers find a superior assortment of merchandise compared to other locations. Others express disappointment, noting occasional poor selection, excessive space dedicated to non-home items like pet merchandise, and old clearance items. The store can sometimes be overcrowded and messy, with aisles in disarray, broken items, and glass on the floor. Finding help can be difficult, and when found, employees may seem dismissive. Despite these inconsistencies, many shop there frequently due to the great customer service and the unique thrill of finding home goods.
