Zipcar

Most Recent Comments

• January 2023 by Ahmed K.
  New update in store low gas price new management just go and check out the new update now the cheapest gas in Berkeley
• June 2022 by Stanley H.
  I stopped by and asked the gas station attendants for air so I could fill my tires. Each time they turned the air pump on, they turned it off in a short amount of time. I kept going in to ask them to turn the air back on, and the rude gentleman had the audacity to yell at me and say, "This is the third time I've turned on the air, what are you doing?!" Absolutely disgusting customer service - Not to mention their gas prices are 50 cents more than neighboring stations. Avoid at all costs.
• July 2021 by Scott H.
  Gas here is almost $0.60 higher than everywhere else in the area. Avoid this gas station like the plague. This gas station is obviously a criminal Enterprise.
• November 2020 by Gabriel S.
  Lies about open time on google. Honestly posting your availability is better than dysfunction.
• August 2020 by Gia W.
  Wasted $8 for a malfunctioning gas pump that stops every f****** 0.1 gallons, and my gas marker didn't even go up the slightest bit after those $8. Spend your money on another gas station down University Ave. A big F*** You to Valero
• April 2020 by Daniel A.
  10pm on Wednesday Night... The lights are still on and the security door is not closed so like an a****** I assumed they were still open. Tired to open the door and it was locked, and I looked inside to see if the staff would let me in..... I was wrong. Instead of telling me they were closed for the night the ladies working TURNED THE LIGHTS OFF as I am standing at the door and proceed to shoe me away from the door... I LITERALLY COME TO THIS VALERO EVERY SINGLE DAY... MY MOTHER CAME TO THIS VALERO EVERY SINGLE DAY BEFORE HER DEATH... I've known the gentleman that works in the morning since I was 13 years OLD... I am now 35.. I will never spend another dime at this location after tonight. F*** bother of the ladies that work at Night... I've known them for YEARS so it's shocking they would act like that.
• August 2019 by C Z.
  tl;dr zipcar lost lawsuit for double charging customer. Neglects customer, defies court. Thinks it's above the law. Story: Feb 2019 I had a truck kicking up gravel that cracked the windshield of my zipcar on freeway. Upon reporting, Zipcar's insurance company, Sedgwick Claims sent me a bill for $445, which is under the deductible. I paid. Shortly after, zipcar also deducted the same amount from my credit card. Therefore I paid twice for the same accident. I have called Zipcar 9 times over the course of 5 months to report this double-charge. Every time was promised their customer support would reach out to me to resolve. Never happened. I have since filed a lawsuit against zipcar, Boston municipal court rules in my favor given all evidence, and orders zipcar to pay full amount plus my legal fees. Yet after 2 more months and 2 court visits- Not only zipcar as defendant never showed up, but they also failed to pay me back in full. The suit continues and we expect to send the sheriff over to their office at some point. This should give everyone considering doing business a fair warning about them. Not only they don't give two hoots about their customers. They do not give a damn about court ruling, or the law.
• June 2019 by Justin C.
  Disclaimer: My intentions are neither to promote a business nor is it my goal to destroy a businesses reputation, however if a business displays things that are post worthy (great service , delicious food , great ambience ,etc ..)I will review accordingly . There are always two sides of a coin (meaning there will also be not so great experiences and visits . I will share my experiences with our community good or Bad . REVIEW TIME: SIDE NOTE: I have been going to Valero's for sometime now (years) so to save everyone time let's just say that I am a regular . THE SITUATION : Everyone knows the process of purchasing gas outside at those pesky pumps. Yesterday nothing different same routine . So first I insert my card into the machine and followed the direction as prompted (Easy right ? ) . I always always pay for my gas with credit and have never had any issues with my zip code , however at this location I did . (No big deal right ?) So as anyone else would do I went inside to speak with the clerk for assistance. Well this was where things began to go sour. I asked did they accept credit and the clerk stated that they do not take credit inside but only at the machine. I have had problems with other credit cards(Mag strip , cracked card , chip fallen out you name it !) so I know that this isn't the truth but I gave them the benefit of the doubt and asked for further assistance at the actual pump . (Things are about to get good , stay with me here !!!!) The clerk then followed me and put in the zip code for me . *CARD UNABLE TO BE AUTHORIZED * flashed upon the screen . I look at him and he looks at me and he looks me in the eyes and says "You're using the wrong Zip Code ". I stated to him that I went to a different Valero same time last week and it worked fine with that zip code . I eased his concerns and stated hat I have had the same credit card for 5 years so I can guarantee that the zip code is right . (I even pulled out my ID to show him ) When I told him this he immediately called me a liar constantly. Once those words evacuated his vocal chords I decided to take my business else where (Chevron right down the street ) and guess what !?!?! YEP!! You guessed right , my zip code worked the first try . I've never felt so disrespected , belittled, and upset at an establishment until now . I did not argue or protest with the clerk just calmly explained to him that his actions were unwarranted and disgusting and from this day on I will avoid this location at all cost . (Rather push my car to the next gas station if I run out )
• June 2018 by Joseph L.
  BEWARE!!! Zipcar is run by LIARS, CHEATERS,+ THIEVES! A close friend bought a 6 month Zipcar account as a gift for me. Zipcar promised to send my zipcard activation key within 2 weeks. 6 months later, neither my friend nor I have received such a key,+ that's after too many attempts contacting Zipcar + many similar promises--"oh, we'll send your key right way." I am disabled + need a car to run a few errands, my friend tried to help me with Zipcar, obviously, Zipcar is a fraud. All they want to do is steal your money + offer empty promises I would rate them minus 1000 if that rating was available. Shame on Zipcar; now I have to pay expensive taxicabs to get my food + medicine + to see my doctors. Zipcar owes my friend a full refund (which it refuses to provide) + me a free 6 months usage with credit card key--one can't use Zipcar without that key,+ Zipcar laughs all the way to the bank while keeping the card key. I am reporting them to the national, state, county,+ city justice departments as FRAUDULENT THIEVES to see if their license to operate so crookedly can be withdrawn. So, if you want to get ripped off, sign up for Zipcar. Zipcar is full of LIARS, CHEATERS,+ THIEVES!
• April 2018 by Nhi D.
  If I could give 0 stars I would - very frustrating company to work with, but I guess I'm not the only one. Long story short - I signed up for ZipCar over a year ago and NEVER got my zip card activation key in the mail. After ME following-up with THEM over the year (which is a waste of time) I had to call them again this year to AGAIN, request for another card. Not only that, but I was charged the membership fee last year up front even before receiving my card or me being able to use it. When I called back this week to say I still haven't received the card, haven't used it the entire year, they're still "unable" to refund my membership fee because of some bs policy. Terrible company who's just gauging on customer's late fees and membership fees and holding onto whatever money they can get. Don't waste your time or money here, there are plenty of other companies who offer the same service.
• November 2017 by Chris S.
  A few days ago I would have given Zipcar a five star review, overlooking the little peccadillos a fledgling company commits, as they work out the kinks; however, just the other day my account was suspended, and then terminated, after asking for a review of a $50 late fee for returning a van 20 minutes late to its parking space where no one was awaiting its arrival. No one was inconvenienced, unlike myself, who had actually reserved a van earlier in the day for a couple hours for a load-in at a venue where I was setting up a trunk show. Zipcar called to let me know that the van was to be 30 minutes late, and that I would be given a one hour driving credit to compensate. I was grateful for the gesture, expressed how more than 30 minutes would be devastating, and then rearranged my schedule unsuccessfully, switching cars, and then picking up aforementioned van, having to extend reservation to compensate for the 30 minutes that snowballed into a challenging day, production-wise. That's show biz.... I decided to finish this review after hesitating for a couple years. Yeah, they're that bad..... What I didn't include previously: Shortly before my account was terminated, when I picked up my car, I noticed that a previous member had left an artist's portfolio in the back seat. Being an artist myself, I took it upon myself to return this item ASAP. Zipcar's policy is that you leave item in car, and then post to the lost and found forum, where the owner of the lost item has to remember that this byzantine online message board exists, wait for someone to [hopefully] post to it, and then begin the process of retrieving said item. Are you getting this? Yeah, days later, hopefully you'll be able to rent that specific car again..... I removed the portfolio, posted on the lost and found forum, that I had it, and that I was willing to drive the item to the owner, or they could pick it up at my house, which is literally across the block from where the Zipcar is posted up. I called Zipcar to let them know, and asked if I could have the contact info for the last driver, explaining that the owner of the item is probably freaking out. Upon further inspection of the portfolio, to find any clue of its owner, I extrapolated that it might be the work of more than one person. There was so much there, and looked like it had been done by perhaps.....a class? A teacher's portfolio of their students' work? Zipcar was absolutely not budging on helping me to return the portfolio, and I politely told them my opinion: I believed they didn't give a rat's a** about the situation. My account was terminated shortly thereafter, and before Zipcar attacks my foggy recounting of the chronology and /or other details, yes my retelling has unintentionally left out details or fudged the exact timeline. Sorry! In addition, I will tell you this, Zipcar's customer service appears very friendly and eager to help out--initially. I think three times and then the hammer drops. No leeway given, no listening to reason, just any opportunity to charge for some offense, be it tardiness, [lack of] cleanliness, etc., they will hit you as much as they can. The first few times I extended my reservation, I did so incrementally as I needed, 30-60 minutes at a time, maybe 3-4 times. When I went to use my ATM card later, my account came up as insufficient funds. I couldn't figure out what had happened as I had plenty of funds to cover my expenses of the last few days. Upon further discovery, my credit union informed me that each time I had extended my reservation, Zipcar requested authorization of the entire reservation plus the extension, without cancelling the previous authorizations. They had drained my entire account in a matter of hours, and refund didn't happen until days later..... When my account was terminated, no concrete reason was given. The message stated that I wasn't their kind of driver/member. Upon asking for details, my requ
• May 2017 by Justin T.
  Don't bother. There is no way for a new customer to use this service. In the past month, they've deactivated the ability to use your phone (via Zipcar app) to access most of the cars. That means you need to have a physical "zipcarD" to reserve them. Unfortunately, it takes them months to get one. I don't know if they're backlogged, or inept, or what... but myself & my roomate have been asking for months, multiple times, no dice. I can't even use the service because all the cars in the easy bay require the card. Go with Getaround.
• April 2016 by Chris M.
  Sad to say, but Zipcar has totally lost a very loyal and long-time customer with a seriously degraded service. I've always received good customer support when calling Zipcar, though that too has become much more mechanical with service agents increasingly stuck to a policy script. When cars arrived on my campus in Hayward about 6 years ago, they were a god-send. "Wheels when you want them" is their motto. Unfortunately, as they become more popular at the location, their attention to service and detail has faltered. Over the last six months I've come to expect that I will need to call to complain about something every time I book a car. Complaints I've made range over damaged cars, cars smelling of cigarette smoke, smelling of pot smoke, filled with garbage, left on an empty gas tank, gas cards that don't work, gas cards that aren't even there, cars parked in the wrong location, or cars not even returned at all! Every time, I get a half hour driving credit (woo-hoo, $4) and I'm told the local office will be notified. Local office has never responded. So, Zipcar, I'm out.
• February 2016 by Penny F.
  Really horrible policies and absurdly bad customer service. If you return late the car automatically locks when it's due back, even if you call ahead to say it's going to be late. They have a system whereby the car automatically locks. So you have to call again and go through their automated system and then talk to someone , explain the whole situation and then very slowly they manage to unlock the car so that you can return it. In the mean time you're charged 50$ for each half hour or part of half an hour that you're late for. So even though we called to say the car would be returned late they still lock the car and involve you in a long situation wherein you're charged while they undo the situation they've created. We were charged an extra $100 for getting the car back at 8:36 instead of 8:00. the 50 for the first half hour would be at least justified but the 2nd 50 was incurred through zipcar's horrible protocol. But to top it all off - their customer service person, "DEVIN H" wrote back after we took the time to explain how faulty their system is, that we no longer could use zipcar and are no longer members of their absurd company. In other words if you do what they consider "complaining" apparently they retaliate. Good riddance to this absurd company.
• September 2015 by A. M.
  D O N T U S E T H E M T H E Y A R E H O R R I B L E !!!!!!!!!! This is the worse company to work with, they have NO customer service. I rented a car last Saturday to move my kid to Davis the van broke down called ZIpcar The gave me 3 options when I called: 1- Take to a gas station and change the oil ...That was not acceptable this a rental car I am not going to fix anyone's car 2- Drive the car as is until it breaks down on the freeway 3-wait for the tow truck came which took over 5 hours from my first call, At this point I had no Car and those were the options from Davis (CA) to get back to the city: 1-ride w the tow truck --- really ???? 2- figure out your own way to get back to the city WHAT KIND SERVICE IS THIS THAT WE PAY $20.00 AN HOUR FOR A CAR THAT DOESN'T WORK AND YOU MIGHT GET STUCK WITH NOT OTHER OPTION TO GET BACK TO YOUR HOME . I was not going to ride w a tow truck so I had to make arrangements to stay overnight and had to buy 2 tickets on Amtrak to get home ... Basically you are screwed. I rent a car that was not reliable , I called 5 times now to check on my claim, My credit card was charged for a service that was not done, wasted my whole afternoon waiting for the tow truck. and occur expenses that were not necessary. I hope this will help who have a membership to think twice before you rent their car. I am going to file a dispute w my cc , file a claim w BBB and small claims to collect my expense for the overnight. That is how angry I am w them...