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November 2023 by Jayson G.
Staff were very unhelpful, where is customer service nowadays, but they always want to take our money thought! SMH
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September 2023 by Lin B.
Not sure why Wells service is so spotty & inconsistent. Went in to cash/deposit a savings bond & was told (by both teller and a Mgr) that I could not do this & to go online (excuse me, that's what I pay YOU for. Yes you make a ton of $$$ off of my $$!). My husband called the College Ave branch (which tend to have more professional service) and was told oh, no problem, come in & we will cash and deposit for you. Hmmm....????
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June 2023 by Thomas B.
I just went in on some light banking questions and the teller came right up to the window immediately and asked me to come over. He was followed by the manager who introduced herself which I thought was very cool. I mentioned to them that I was at a branch in the next town. But this one's more convenient to my house and was told that. I'm very welcome to do business with him at any time I'd like. I like customer service like this. It's nice to see some place that I can walk into and feel like a valued customer. And don't misunderstand me the people at the bank that I'm currently at are just as nights. This one just happens to be closer to my house. They will definitely see my business again.
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August 2022 by Rod Richardson
My customer experience at this branch has been fantastic. Both Mr. Elhadji Touré and Mr. Pema Tenzin have been most helpful and attentive to detail.
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July 2022 by Terri S.
Terrible service. Canceled my appointment for no reason without providing an additional date. Is in the early 20th century regarding forms online. Apparently, i have to make an appointment to go to a banker in person (COVID anyone?) to get a form to designate a beneficiary, something ALL other banks provided online or via email.OMG, time for a new bank!!
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June 2022 by Jeff Dairiki
This place is a shadow of its former self.There are very few employees working at any given time. Any complicated operations require making an appointment. Right now the available appointment timeslots are two weeks out.
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April 2022 by ABE E.
The Solano Branch has the nicest staff, but the last few times I've been there the tellers were grossly understaffed. I get the feeling that Wells Fargo is contemptuous of my business when I have to stand in line --sometimes with five or six other people for half an hour--and wait for the single teller available to us. Wells Fargo can do better than this. I wonder what the CEO makes a year?
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September 2021 by Happy Mind
My best bank. Fast Friendly and Reliable Service. Never had problem with me and my friend. Highly recommended.
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March 2021 by Kimmy O.
THIS BRANCH IS OPEN!!! Branch manager and all the bankers and tellers here go above and beyond to help you with your financial needs. Be sure to call ahead and schedule an appoint if you need more than teller help. They have very safe covid protocols and a parking attendant to guide you as well.
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September 2020 by J Edward Taylor
How can they just close the bank at a time like this?
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July 2020 by Sam S.
Closed. One star for not having your business together enough to post that you are indefinitely closed. Thanks for the 20 minute walk. I would be embarrassed if I were the bank manager at this branch.
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October 2019 by Lana S.
The service is fine but weirdly obsequious. It's like Wells Fargo instructed their employees to try to make up for all the fraud by smiling excessively and being overly friendly. I find it annoying. Just act normal: professional and courteous. I also don't like that they don't have deposit or withdrawal slips. And everything is open; there is no privacy. Why do I have to have other customers know what my transaction is about or how much money I'm taking out?
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September 2019 by Anthony D.
This review is for Mariela Moreno who was incredibly responsive when my wife and I encountered some hiccups during the appraisal process. She was incredibly prompt in getting us started with a new mortgage application, and within 1 day she sent us an incredibly competitive offer. She provided very sound advice and was willing to spend the time, after business hours, even when it looked like the existing mortgage process was going to resolve itself. Would highly recommend working with her.
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June 2019 by Greg Rubin
My favorite Wells. Friendly bankers, attentive tellers and ample parking. What more can you ask for? Great experience.
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February 2019 by Ronald B.
I tried calling this branch. The number on their website just leads to a call center not aligned to this branch. The call center then gave me the same number to call.
