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June 2024 by Shilov Mani
Went there around noon. No lines, quick and efficient service by “Top Dog”- thats what it said on his name badge. I was pleasantly surprised considering what I had heard about long lines and rude behavior at the Post office.
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May 2024 by Khoko Kaie
Very helpful and friendly
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March 2024 by Joachim Kainz
I arrived there at 4:30pm and found a sign that the staff is out for lunch.
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December 2023 by Ivi Kolasi
Terribly understaffed. The lines are ridiculous. Completely inefficient and so many people are turned away to complete some steps that could be obvious with better signs.
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October 2023 by Tenzin Palmo
The male clerk "Tony" is rude. We arrived at the post office at 4:20pm for passport service for our daughter. He told us " it is closed for today and come back tomorrow at 9, and if there is no customer we can take it" usps website clearly states 9-3pm is by appt only 4-5pm is walk-in hours. Erica was helping another customer. She got done at 4:30 and Erica was very kind and understanding to accommodate us. Our application process took 5 mins, and we were out by 4:35.The fact that Tony said passport service is closed at 4:20pm. When he was not even assisting customers and there was no customer behind us, clearly shows his work ethic and customer service qualities. Tony, I hope you understand that to bring a newborn outside, we have to arrange her feeding and sleep schedule.Thank you Erica for your excellent work ethic and empathy.
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August 2023 by Bob Jewett
Generally quick service.
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June 2023 by Tirien Steinbach
Good, clear, competent service!
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June 2023 by Tanis L.
When I first moved to California in August 2015, I brought a lot of things with me that I did not know if I would need. Where I was living, on Spruce Street, was close to this US Post Office in North Berkeley, so if I needed to ship anything back to Washington State - this is where I came. We would get flat rate boxes, and then I would fill and ship them as needed.Traveling past on foot a number of times, I saw the lines could be very long. So, I would think through what I really wanted to send back (introspection and prioritization) to reduce the number of times I needed to come and ship belongings to Washington State. Even coming early/off hours, there was a wait - but the line moved briskly and the workers were fast and professional.
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February 2023 by Benjamin St. John
This review relates to the usps service rather than this location. Shipping to Africa was to take 3-5 days but it’s been three weeks and it hasn’t arrived. Using the tracking number I saw it went to several locations in CA, then Chicago, then New York but it took days/weeks between each location. If it ever gets to the destination I’ll update this review.
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February 2023 by Lisa H.
This is my favorite Post office in Berkeley because they have a secure way to drop off large packages! At the other post offices in downtown Berkeley and San Pablo, you just place it in the counter for pre paid packages. I've had them stolen before and they never started tracking! So I really appreciate the security of this post office. As well they are always stocked with priority mail tape and boxes. Unfortunately parking is tough
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October 2022 by Vinamra Benara
They refused to take a package because it was large is size. how ridiculus is this. The staff is the absolute worst here. Last time they seemed annoyed unresonably when a asked for a receipt for a package i dropped off.
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June 2022 by H. Y.
Terrible service. I needed help to return my mail and the woman who works there had a terrible attitude. She didn't want to help me and scolded me. When I asked her whether one of the boxes could be used to return, she said "can't you see, it's too small" I had asked for her help and this is what I got. They don't care.
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October 2021 by Travis K.
They only hire the most rude and miserable people to work here. Unbelievable how they go out of their way to be rude and avoid helping, smiling, saying thank you or showing any skill in customer service. I would seriously fire everyone at the place starting with the woman at the counter, then whoever hires and supervises people there. Like all the other reviewers say, if you're that miserable, quit. They just ruin people's day like it's their job
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August 2021 by Sandi E
10:30am on Monday and it’s closed without any notice or indication. Can’t even access PO Boxes. Was not a holiday this week. Looking at other reviews, appears this is a common occurrence. They need to get their act together, USPS is an essential service and people expect reliability.
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August 2021 by David A
09:20 Monday. Should be open. It's not.
