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October 2023 by Isaiah Joshua Young
Called, and they didn’t offer the services I was looking for, but they atleast educated me on why they and most other body shops don’t offer the service. Very helpful information.
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August 2023 by Karin S.
Outstanding customer service and excellent quality of work. I was referred here by the "at fault" driver's insurance and was initially apprehensive about using a "chain" instead of a locally owned body shop. After my experience, I would definitely use this shop in the future. The quality of the work was perfect, the price of the repairs was surprisingly low, and the communication with their staff was beyond my hopes. From the insurance liaison to the office manager to the service technicians, a perfect experience
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August 2023 by maureen a.
A few years ago I used Caliber Collision at the corner of Claremont and Ashby, to fix the passenger side door damage. They were quick, efficient and their customer service and work on the door was above excellent. They had a very fair price and since I wasn't at fault, never saw a bill. They invoiced the other person's insurance directly (their car also sustained damage) and I know they also never saw the bill.A few weeks ago, the passenger side mirror on my very old car (2002 Honda CRV) was sheared off. Honda has discontinued making this part and trying to find a "certified by Honda" replacement is impossible. I bought an after market part that said it would fit and with fingers crossed called Caliber early this morning and they said to bring it in. They were incredible, again excellent work , excellent customer service all within an hour! I can't recommend this place highly enough. Thank you Caliber!
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February 2023 by Lois C.
These guys are the absolute best. I worked with Mitch. Fast and courteous customer service. He kept me updated on where my Audi repairs were at every step of the way. I highly recommend this location.
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October 2022 by Marcus M.
Wonderful service from Rajsedah. Professional, polite and on top of all the paper work. Recommended to me by Toyota of Oakland. I now highly recommend this shop.
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August 2022 by Zahwa A.
I recently had an minor collision with an object on the freeway asphalt that caused my tire to explode, the fender and bumper had damage. Caliber collision was quite responsive and got me in within 24 hrs for an estimate. The staff had excellent customer service, they answer the phone and are responsive. The estimate was done timely and was detailed by Mr Dustin Saephan. I got a copy of the estimate within a day. I cannot recommend them more. This business deserves 6 stars.
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July 2022 by Nancy T.
Phillip at Caliber Collison on Shattuck was so helpful and very understanding and friendly in getting my catalytic converter replaced (for the 2nd time after another theft). This shop takes care of business and I will go there again (should my cat con be stolen a 3rd time...).
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June 2022 by Melanie B.
We had scraped some paint off the front right side of the car during a side swipe against a building that left the building's paint in the scrape. I had previously taken the car to a body shop place and they wanted over $3,000 to fix it as they wanted to replace the bumper, headlight, 2 side panels and the side mirror - all kinds of things when we really only cared that aesthetically the side looked better (we can live with the slight dent the side swipe caused) and that we wouldn't get rust where the paint had been scraped off. I talked to Caliber's technician and then he used paint thinner to gently rub the paint off and advised me just to keep an eye on it for rust. He saved me thousands of dollars and it looks so much better.
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June 2022 by Benjamin Packard
Transparent pricing. Friendly service. Quick turnaround time.
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June 2022 by Leslie M.
Just dropped in to have a fender issue looked at, and the guys were great--really kind and helpful. I used to come here under the previous owner, and it was great--the tradition continues with Caliber, based on my experience this morning.
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June 2022 by Benjamin P.
It's shocking for a body shop to be so honest and transparent in their pricing. I gathered 3 quotes for my bumper damage and these guys were the cheapest by several hundred dollars. I was also impressed by their turnaround time.
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February 2022 by Kate P.
I have been going through with caliber collision for an ongoing repair. Turns out, the previous owner had not properly repair the car. I understand the unfortunate situation and the damage that is beyond what is initially expected. Jim has been very communicative and kind throughout this very stressful process. I appreciate his help very much, and I would return to this location if it was not for another employee there. His partner, Phil, who is also working on my car, gave me a very unprofessional, negative experience. Maybe he saw that I was young and inexperienced with cars, which made him feel comfortable to call me the day after I met with Jim, while Jim is out of the office, to repeat the information about the damage on my car and dump his complaints of the workload and my insurance onto me, a customer. He pressured me to make a decision about seeking payout for my car while I am still waiting to get more information from my insurance and Jim. During our conversation, I felt disrespected and very distressed as if this situation has not been stressful enough to my life. I do not question his skills and expertise; however, I do not appreciate his customer service. I will only return to this location because of Jim's excellent service, but I am unsure due to this experience I had with another employee.
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November 2021 by Kelly B.
500 miles from home in a Turo rental, the broken plastic liner of the front wheel well burned slowly against the tire on every left turn. Unable to make it home on right turns only, we made a desperate plea to the nearest body shop, which was this, Caliber Collision. They saw us immediately and within minutes a gentleman from the office, in slacks and a button down, was under the car. With strong clippers and a couple of zip ties he pulled the plastic forward, braced by the bummer. The rubbing was over and it was secure enough for the long drive home. The cost? Zero dollars and a promise to drive safe. Done and done.
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September 2021 by Diana L.
There were scratches on my left front bumper as well as yellow paint. A nice worker came and looked at it and said let's try to buff it out. He took it to the shop and came back pretty quickly and I couldn't see a scratch on it or any yellow paint. They did a fantastic job and there was no charge. It really made my day to have such excellent service and someone who cared!
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July 2021 by Ernesto A.
Great customer service, everyone was very polite. Car was returned to me in promised time. All of the paperwork was clearly explained. Damage on car that I brought it in for was unnoticeable after... I also rented a car from enterprise and was able to leave it at Caliber Collision when it was time to pick up my car. All in all, would recommend.
