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April 2024 by PT G.
I went into Road Runner this morning and was greeted by Kenny. I explained my foot and hip issues and he then ran a test to determine what kind of shoe I needed. Good arch support and stability. I tried a bunch on but a very sore foot was preventing me from making a decision. Because Kenny was so helpful and kind, I wanted to post this review. I'll be back once my foot recovers. Kathleen
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April 2024 by Sheila J.
My experience here was top notch. I have just started running longer distances, and I was in dire need to upgrade my footwear for running. Mahari was amazing. He took his time, and he made sure to answer all of my questions thoroughly and walk me through the assessment process. I felt very comfortable with making a decision based on his insight, and he was very personable, and made the experience even better. There are many different styles and brands to choose from. The fit finder was exactly what I was looking for. It was a comprehensive assessment that took about five minutes to determine along with my preference is the best style of shoe for my activity. Some of the styles were on sale. Unfortunately, they didn't have the colorway that I wanted in stock. The membership offer also improves the value. I'll definitely return for my activewear and footwear needs. I appreciate that there was no pressure to buy.
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April 2024 by Ilana P.
I wasn't aware that I was wearing a cloak of invisibility today, but given that none of the employees spoke to me in the nearly 10 minutes I spent waiting to try on some shoes, I'm wondering now if I did have that cloak on? While I recognized that the staff was helping others, I'm also accustomed to at least a "hello, we'll be with you just as soon as we can", even a smile and a nod would have been something. I don't have tolerance for poor customer service, and if I'm gonna spend $150+ on a pair of shoes, I'd rather give my money to a place that trains their employees on how to engage with potential customers.
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March 2024 by Haley J.
First time in a Road Runner Sports store and David made it extremely easy to navigate! He was super helpful and helped my friend and I get our feet scan for some new shoes. Although we didn't purchase shoes, we now know what we like and don't like in a running shoe. Shoutout David! You're the best.
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March 2024 by Cameron K.
DAVID!!! Thank you so much for helping us out! David was so helpful and really knew his shit. He help me and my friend out for probably 45 minutes and me and my friends know how to have a fun time, and he fit in with his vibes so quickly. We were having a super fun time! We ended up only getting socks, but we figured out which shoes are perfect for us, all thanks to him!!! This was my first time in road runner and it was so cool with the feet scan and they even have treadmills to test out the shoes! Everybody was so nice! Definitely coming back if i have any other issues.
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March 2024 by Liz B.
These folks are so awesome. I became VIP member to get a discount and I have been reaping the benefits ever since. Since starting my membership I developed plantar fasciitis. RRS has been super helpful and I've tried out 3 pairs of shoes (one pair for a month!) until I found the right pair. The staff is very knowledgeable and willing to take the time to help you. Can't recommend them enough!
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March 2024 by James W.
This is a truly great store for buying running shoes or in my case walking shoes. David was a great guide for my selection. He, as well as all the associates I have shopped with have been thoroughly knowledgeable and competent. The management of this store and the training provided to the staff is excellent.
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February 2024 by Nicole H.
I love this store! I have some plantar that flares up paired with some high arches so comfy footware is a struggle. Their arch support is fantastic and Diego was really helpful with navigating their selection.
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February 2024 by Marisa L.
Berkeley Store #120 Paulo was outstanding at his customer service. He helped me understand a poorly worded ad by Road Runner, listened to my needs and my grievance with patience and kindness. You should have him train other staff. He's a natural. Even the customers ahead of me in line walked away giving him accolades. Well done. Standing ovation.
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January 2024 by Javaun G.
As a novice runner, I wasn't sure which questions to ask or how to find the right fit. Luckily, Diego was super helpful and able to answer any questions that I had. We were able to do a shoe fit analysis and find the perfect shoes for me to start my running journey. Great service! Thanks Diego
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January 2024 by kimmy s.
I came hobbling in after a run with my running group as one of my friends in the group suggested I stop in to get some of your custom inserts. Bridget was very welcoming and attentive as were the other members of your team. I shared that I was hobbling due to a flair up of my plantar fasciitis that came on after my run. After a gait analysis and fitting assessment, Bridget set me up with custom inserts and some compression socks made for plantar fasciitis sufferers. I was able to walk out of the store hobbling a bit less and in a short amount of time, realized the pain in my foot eased off dramatically. While the ligament is still sore, the inserts made a huge difference in alleviating the pain! I went back this evening and caught Bridget before the end of her shift to purchase her suggested Asics GEL-KAYANO's since I need shoes that provide more stability and support. I'm thrilled with the fit and comfort of these too! I'll be shopping here for my running gear from now on!
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January 2024 by Christian C.
Awesome crew ! They are all very helpful and will help you find the shoes that you need for running.
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November 2023 by Neil S.
I'm writing a Road Runner review mostly because of Mahari, who is one of the staff. Mahari is incredibly attentive, friendly, kind, and good-natured with a great heart. Mahari helped me try on three sizes of the same shoe and helped my wife with two pairs of shoes, even though he knew Road Runner didn't have the colors we wanted, we wouldn't buy the shoes at store, and he wouldn't get a commission. After getting Mahari's great help, we ordered our shoes on the Road Runner website. As for the Road Runner store itself, this is the second time I've been there. They have many brands of shoes for all kinds of running needs. And they have some shoes for walking. Their prices seem to be competitive. The main thing I like is Road Runner's VIP rewards program. If you join VIP, you and your family get 10% off everything (including future purchases), you get 5% rewards "cash" on what you buy that can be used for future purchases (although there's some sort of expiration date), and you can return or exchange your shoes and other purchases within 90 days -- even if you run in them! (It's 60 days even if you don't join their VIP program. Personally, I don't see any downside to joining their VIP program. You don't have to opt into getting emails or snail mail promotions from them. Of course, Road Runner's VIP program helps them out because it's an incentive for you to come back. The main thing I don't like is that they have high-tech machines that scan your feet to determine your foot size(s) and your arch height. Then the machine spits out recommendations of shoes for you. To me, the scan was absolutely useless. In particular, I didn't like the shoes it recommended.
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November 2023 by Shoshana W.
Truly exceptional service from patient, knowledgeable Paulo! Not to mention a reasonably priced fee ($20) that enables you to return shoes within three months after purchase, with full credit applied to another pair (who does that?); and in-house, custom-made inserts that replace orthotics for 1/6th of the usual price. What a gem this place is.
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November 2023 by Mo K.
Came here based on the yelp reviews and was not disappointed. Tasha helped me find my first pair of running shoes and she was so helpful and professional. She took the time to explain everything and answer my questions. I appreciated her sense of humor! She provided excellent customer service. As a non-traditional runner, she made me feel comfortable and the process fun. I was dreading going in to look for running shoes but thanks to Tasha, we got all the measurements and try-ons done in a straightforward and non-judgmental way. I appreciated her care, candor, and understanding of where I am and when I go back for my next pair I'll be asking for her and seeking her advice. I would have never signed up for the membership if she hadn't sold it. Note for non-traditional runners: they don't have gear options for larger folks, but if they want to leave billions on the table, well that's their loss. 5 stars for Tasha! 3 stars for selection.
