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March 2024 by Daniel Palmquist
Ryan was professional efficient business was smooth. Thank you.
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March 2024 by Mary Anne Hallacy
Trinity and Maria were so helpful to me in getting me set up with my account and moving in my items! Friendly, and great customer service!
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March 2024 by Camila Valencia
Maria is very kind. Has good customer service
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March 2024 by P Solutions
They have some Great Property Manager's! I highly recommend this location, for your needed Extra Space. Shenek did a Great job, with assisting me! Patient and very informative. "They do more than, Simply Store!" I was able to buy all my supplies, right in the office. Thanks, again!
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March 2024 by T.A. Landry
Shenek, provided friendly & excellent Service! Very much appreciated?
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March 2024 by Nick Gonzalez
I’m in the Hospitality industry, so today Maria facilitated my transfer from another storage company was absolutely seemless, she made sure I got the rental cost I wanted, , amazing customer experience , with great hospitality!
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March 2024 by Richard McCombe
As a long time customer at this facility I am quite pleased with their service. Maria has been especially helpful and knowledgeable about customer needs, rates, options, and benefits. She has been a reliable mainstay of PS and is both professional and capable. Do not lose her.When we had the floods last year she was able to keep the facility open and made it possible for customers, including me, to be able to get to our lockers. We'll done.
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March 2024 by aaronco thirtysix
Have been a customer at this P.S. facility for many years, and the staff and managers have always been great!Very professional, polite, super helpful, and responsive.The drawbacks preventing a perfect 5-star rating for this facility are categories that managers may not be fully able to control: (1) human-caused issues, (2) mechanical/maintenance -type issues, and (3) weather-related issues.Examples of (1) include persons trespassing upon the property (homeless persons, thieves), acts of vandalism, and persons dumping/littering their petty trash on the property and even in 1 or 2 cases within individual storage units.Examples of (2) include the occasional gates in disrepair, inoperational elevators, and uncleaned restrooms.The managers and staff have done an excellent job, IMO, in maintaining the facility infestation-free (e.g., of rats, mice, termites, cockroaches,....etc.), and any past signs of pests were inevitably (1) human-caused by visitors and renters leaving/storing food items.Past example of (3) are damages to the facility due to heavy rains (flooding) and heavy winds (power outages.)
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March 2024 by Cassandra Xia
Shenek is amazing and so helpful! Brightened my day
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March 2024 by Benjamin Davis
The team here, particularly Maria, are fantastic. They have been extremely helpful and actively worked to make our move into the unit as smooth as possible. Unit was clean and easy to access. Great experience all around.
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March 2024 by Orchid W
Maria at 620 Harrison Public Storage is very knowledgeable, professional and very helpful. She gave us exceptional customer service.
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March 2024 by celia ayala
Everything has been very good so far. I am definitely glad that I chose this Public Storage.Everyone has been helpful, especially Mz. Shenek.
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March 2024 by Saul Reyes
Great Customer Service! Shenek was very helpful. I really am Happy I chose to rent a space. Thank you!
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March 2024 by Priscilla Yarbrough
Encountered challenges with storage unit instructions from various associates, causing confusion. Manager Maria's gracious response and effort to address concerns were commendable, but District Manager Rick's unprofessional behavior, including raising his voice, marred the experience. Despite spending over $400 on the unit, Rick's lack of empathy and abrupt communication added unnecessary stress, particularly for someone with epilepsy. Facility issues, such as a malfunctioning lock (reported to be addressed) and occasionally unkempt floors, were noted. However, the facility's size, accessibility, and the staff's diligence in maintenance were positive aspects. The rating reflects dissatisfaction primarily due to the managerial approach and behavior of Rick.
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January 2024 by Jean Hagen
Maria was great customer service.
