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September 2024 by Sandeep Sandhu
Good service.
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September 2024 by Whitney Stutes
I just purchased a 2020 Prius from Ryan and it was a smooth and easy experience. I was able to set up an appointment quickly, which meant no need to wait for someone to help me. The car was in fantastic condition and drove smoothly. Ryan made the whole experience easy, which was perfect because I was buying a car for the first time and pretty nervous.
Everything was clearly explained to me and now I have a beautiful car for a great price. Highly recommend Planet Cars if you’re looking for a used vehicle because their prices are GREAT! The reviews don’t lie and they even cleaned the car right up for me before I drove it home.
5/5 - absolutely recommend!
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August 2024 by KiLynn Carter
The customer care is on point. They do their best to make sure you leave with the car you want and in the best condition. My vehicle arose with an issue and within 2 weeks I got it fixed with no issues.
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August 2024 by Jay Scott, State Farm Agent
TLDR: this business is aggressive and difficult to deal with.
I am an insurance agent that serves thousands of customers with auto insurance in the East Bay. We deal with new car purchases every day; lenders and dealerships.
When a customer of ours planned to purchase a car from Planet Cars, they required the customer to provide proof of insurance. Every State Farm customer gets 14 days of coverage on their existing policies applied automatically to new car purchases; experienced dealerships know this. Every car purchase we have been involved with has accepted the existing insurance as proof of insurance. That is, until this date, with Planet Cars.
This dealership was forceful with the customer to make them get coverage in place before handing over possession of the car. They were aggressive in telling our long-term customer that their licensed insurance agent didn't know what they were doing and they should get a new one. Over the phone they incorrectly advised the customer of this insurance requirement. Eventually, over the phone, the dealership accepted the policy we had to offer, and later that day we sent the new policy for the new car.
I don't know why a business would act with such disregard for making a customer's experience seamless.
After placing my initial google review, someone who identified themselves as the "business owner" drove to where my office was located, aggressively entered my office and then proceeded to threaten me because of leaving this review. I will not pander to aggressive threats!
I do hope this business learns to work better with/for customers and the vendors that offer them quality services. We have a proven track record of caretaking for our customers with an excellent standard. I wish more businesses operated with that same duty of care.
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August 2024 by Juan Hernández
Fast service, Very polite and helpful
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July 2024 by Peter Gichuhi
Good clean used cars, great prices and customer care, highly recommend
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June 2024 by Ian Da Silva
I had a good experience at this dealership. Their prices are fair, and they value customer service even after the deal is done. Recommend for anyone looking for a reliable car.
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May 2024 by Steven Dawson
Deepak and Ryan, are legit. Good service and good deals. I highly recommend them.
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January 2024 by Bartlett
good used car buying experience at a good price. No miracles but felt like a fair deal. I would recommend Planet Cars.
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January 2024 by Charrleen Gancayco
Great guy to work with, day after the purchase we had an issue and he guided me through it and we solved it. I have been to other dealerships where they will call you back and I have to go down to get help. Not with Deepak, he answers by end of day. Will definitely purchase again from him.
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December 2023 by CharlieRay
Deepak was great! Explained everything clearly and made the process as quick as possible. Would definitely recommend this place to family and friends.
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April 2023 by Major I.
I have been trying to acquire this car for about a month and have a price I can pay. We are within the range of $926.78 that stand between us making this sale but I keep trying to no avail. I would gladly repurchase and recommend to friends and family as well as change my review pending a sale. I have found other cars abroad but wish to do business locally. I look forward to ownership of said vehicle provided the dealership deals.Even Target and Walmart who corners the market as a chain giant move's product in volume to offset an affordable price.
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April 2023 by Brian Ganser
Planet Cars has very competitive pricing for their inventory, and have been very helpful and communicative post sale. Low overhead keeps the prices fair, and Deepak has been very helpful with quick responses for trouble shooting questions.
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December 2022 by Francis Zuniga
My experience was amazing. As soon as I submitted the form via true cars I was reached out by Joseph who set up an appointment to meet up with their dealership in person. When we arrived, Deepak was very honest, patient and down to earth. He answered all my questions and did not seem bothered by them. I ask a lot of questions and read the small print and Deepak was super patient with us. He did not pressure us to purchase a vehicle, he actually gave us some time to step out grab some food think it over before making our final decision. After we decided to move forward with our decision, he proceeded with the paperwork and it made it very easy. We live a bit far from their location however he went out of his way to deliver the car later that week for us. In addition we ended up having one of the sensors on the door not working and he ordered the part and had it fixed right away. He is honest and keeps his word and I would definitely be keeping in touch with them for a future purchase.
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November 2022 by Francis Z.
My experience was amazing. As soon as I submitted the form via true cars I was reached out by Joseph who set up an appointment to meet up with their dealership in person. When we arrived, Deepak was very honest, patient and down to earth. He answered all my questions and did not seem bothered by them. I ask a lot of questions and read the small print and Deepak was super patient with us. He did not pressure us to purchase a vehicle, he actually gave us some time to step out grab some food think it over before making our final decision. After we decided to move forward with our decision, he proceeded with the paperwork and it made it very easy. We live a bit far from their location however he went out of his way to deliver the car later that week for us. In addition we ended up having one of the sensors on the door not working and he ordered the part and had it fixed right away. He is honest and keeps his word and I would definitely be keeping in touch with them for a future purchase.
