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August 2023 by Will S.
They were not open during the posted business hours and they did not respond to my telephone calls
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August 2023 by Jake A.
Eddie was awesome, took time out of his day to help me change my moms account information without any financial benefit. Great guy, great service and I will refer many to him in the future
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February 2023 by fern Wildtruth
TL;DR: Return policy promises not honored.I bought a used phone here and was told at the time that if there were issues with it I could return it, at least for repair or replacement. I was told that the phone I got should be water-resistant (it was an iphone 11) and decided to get it, even though a used phone is a risky purchase, based on the fact that they would accept returns for 8 weeks if it wasn't working properly. This phone started being wonky shortly after I got it and stopped working about half way through my trip (I think due to the general dampness and humidity, which I was told it would easily stand up to), but when I brought it back I was told "there's not really anything we can do for you" despite the promises of the guarantee I had been given when I purchased it.Also, these are just phones purchased from Amazon and re-sold at a significant mark-up. Amazon extends a guarantee where refurb phones can be returned, but this store does not seem to extend the same guarantee to its customers. The people who work here are friendly and it seemed like a nice shop to me, I just ultimately wasn't dealt with fairly, unfortunately. I encourage anyone shopping here to get any promises for returns or guarantees in writing, which I foolishly did not do.
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January 2022 by Sage Hope
They are a fine little establishment, they handle MetroPCS. The employees are helpful and nice.
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August 2021 by Rudraksha
Very rude people!
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July 2021 by Lorezno Reyes
I bought an iPhone XR from Neil and I love it. It was unlocked to use with any carrier so I simple put my sim card in the phone and it started working right away. This is the best Metro by T-Mobile store, Hi-tek has my go to place for years! These guys go above and beyond to help you out!
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July 2021 by Bobby Earl
I lost my Apple iphone 7 and these guys at Hi-Tek in Berkeley sold me an unlocked iphone XR and I am loving it. I was going to get the iphone 8 plus but the price on XR was just $70 more. They gave me glass screen cover for free. Thank you hitek
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May 2021 by Michael B.
Indee provided great service. He went the extra mile to help us.
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December 2020 by Jesse Mcdaniels
Place was absolutely horrible they had a listing for products that they didn't have when you got to the store no one was in the lobby when I came in I had to yell for someone to come and when they came to the front they had an attitude and then told me that the listing that I saw was old and outdated
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January 2020 by Charles Marsico
Very helpful staff at Hi-Tek. Helped me recover my email access and also my lost photos on my Android. They have a great selection of unlocked iphone and Samsung Galaxy also..
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January 2020 by Marcos Soares
They had a phone that most other metro stores didn't have (in this case Samsung s8) and the manager/owner who helped me worked with me on a good price discount
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November 2019 by Rose Flores
My screen on my iphone6 was cracked and they fixed it right away.. Super fast. 30 min while I waited. Will recommend this place.
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November 2019 by Sridharan Krishnamurthy
Ppl are rude.
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September 2019 by Dan DaMan
The good people that at this store make it a great experience. They might not have the biggest selection of phone covers or glass screen protectors but they've always been very honest and super helpful to me every single time I've gone in there.
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January 2019 by Dawn Kelley
Great place for phone repair. These guys have helped me out twice at a reasonable price. They repaired my iPad screen flawlessly. I also had a SIM jammed in a Google pixel without a SIM drawer and they got it out for me! They do good work and won't break the bank.
