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November 2023 by Janice B.
Mechanics Bank, in general is so hard to work with when there is a legal issue to resolve. It appears they cannot approve video/email/notary documents unless in person. This means flying 3000 miles just to get another name on an account.
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August 2023 by cheese wedge
The people who work here are basically brain dead. If at any point they are called upon to apply some nuance and understanding to a situation they instead just repeat the same memorized lines over and over. Hours are also terrible.
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March 2023 by Brian Risi
The ATM does not have selection for what cash bills you prefer when withdrawing.Went inside to exchange cash for the bills I needed, and they would not exchange the cash for me because I didn’t have an account with them (regardless their ATM charged me a fee of course). Bummer customer service.
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December 2022 by Rafi A.
Horrible customer service.The only card and account that, oh, every 6 months or so, has a fraud charge that has them cancel my card, and then gives me the lovely choice of waiting 7-10 business days to mail a new card for my BUSINESS or wait 30+ minutes in-person. Do I ever get fraud on my other credit cards? No. On my personal Citibank account? No. On my other business account at Bank of the West? No.Over and over again, with the worst possible response. I am finally going to deal with the hassle of changing banks. I wanted to stay small and local, but the customer service takes forever, they honestly don't really care about working quickly to help you, and on top of that, their online services are a joke.Frankly, and I say this rarely - f*** these people.
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November 2022 by DJ P.
I opened my accounts in this branch and have been a member for over 15 years....but lately their service is deplorable. All new tellers- most retired or moved on through covid- no one seems to know anything and everyone blames the others. Today I stood waiting for the one teller for 45 minutes- she was the only one who spoke Spanish so she was helping a customer fill out loan application. This should not be done at the counter- and not one of the other 4 mechanics employees I saw could step up and help anyone. Finally- there was a little girl there- perhaps 1st or second grade- her mom had brought her to work though she was too sick to go to school and was hacking, wiping her nose on the back of her hand and coughing. So, with a 45 minute wait for at least 10 customers exposed to a hacking wheezing- too sick to go to school child- heading out for Thanksgiving should be interesting- truly truly thoughtless after all we have been through these past years.
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September 2022 by Anton S.
Horrible company, they STOLE my Nissan Rogue Sport 2020 that bought with my cash money at WA State Public Auction. I paid $25,000 for the car, I have WA state title in hand with my legal owner name. I have the keys and the title but no car. Mechanics bank don't care, they don't pick up my calls, and they are hiding my car. They didn't report the car as repossessed as they should have done by the law. So when I filed the report of stolen vehicle, police could not find the car. When I told to the police that the bank stole it, the Mechanics bank lied to the police and send them old not valid title to take down the report of stolen vehicle. I went to the bank office to resolve and they just attacked me verbally and accused me of having fake WA title and stated that Washington state is doing criminal title washing stuff. Then they humiliated me and kicked me out of their property. As of now I lost $25,000 and they won't give my car back.
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July 2022 by A J
Dont call people at 8am on a Saturday.
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January 2022 by Sarah Oneto
I love this bank and their personalized service. The tellers are friendly and go above and beyond to help you.
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March 2021 by Louise S.
I've been a Mechanics' customer for about 30 years and have had really good service, so the remarkably poor customer service I received at this Solano Ave. branch today was a surprise. I came in around 1:00 pm. One customer was being helped, I learned later, by the two tellers who were working on something behind a second counter of equipment. The only other employee was at a desk on the platform area. They all ignored me for at least 5 minutes before one of the tellers told me they wouldn't be able to help me for another 10 minutes. She asked if I had a deposit, and I said I did. When she found out I was depositing my stimulus debit card, she said this bank could not do that, I would have to go somewhere else. Since many customers will be coming in to do this, why isn't there a sign on the door telling them to go elsewhere? One star applies to this branch only.
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July 2020 by Christine L.
Terrible customer service. My husband called in today to clarify a request that a representative on 6/5/2020 who had told us that they were going to reverse a service charge on our zero balance account and close it for us. During this COVID pandemic, we are doing everything possible to avoid going to unnecessary places like the bank since I was due any day and we would not want to compromise our newborn's immune system. We were greatly appreciative of this representative's helpfulness.Fast forward to July. We've been away from home with family who watched over our toddler while we cared for our new born. We come home and review our mail to find statements from Mechanic's that show the negative balance and additional fees that continued to be layered in for a total of $74. The account was supposed to be refunded an initial maintenance fee of $12 and closed since that has been our intention from the get go. My husband calls to clarify why this was the case and they refused to honor what they said they were going to do in June. They noted they have a record of his call back in June, but there were no notes.The call ended nasty and he was presented with two options, come in to pay the fees or they will force close the account and report us to Chex Systems, which would make it difficult for us to ever open a bank account elsewhere.All this for $74 to ruin someone financially and it was their ineptitude in the first place and false promises that caused this.
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July 2020 by George H.
Mechanics Bank used to be a great bank BUT a bank in Texas bought them. It's been all down hill since then. Had a question about charges on my account and spent 31 minutes on a phone call to them. About 30 of those minutes were on hold listening to their stupid messages about "higher than normal call volume". When an agent came on line he wanted the answers to security questions. I guess my answers to where were you born and what was my Mother's maiden name were correct as I heard no comment but they had a different date for my date of birth(it had not changed) so I got no service. Am only on Yelp looking for another bank for my more or less $250,000 in accounts. Avoid these guys. All of the bad service that comes from a mega-bank without the convenience of a branch on every corner.
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June 2020 by Jonathan G.
I opened a business checking account for my non-profit, aiming to give our business to a local bank. What a mistake! Don't waste your time with Mechanics Bank. Here's a bit of what we experienced: 1. It's been over 3 weeks since opening the account and I've still not received our ATM/debit card; 2. Their online banking services don't even allow you to add external accounts for transfers (our savings account is with Capital One SparkBusiness - Mechanics Bank doesn't even provide a way for us to transfer funds to our savings account!) 3. Customer service is 40+ minute holds. I called, waited almost a half hour to get a phone rep, who told me she needed to transfer me to business banking. I waited another 20 minutes before hanging up. Overall terrible banking experience - avoid Mechanics Bank for business banking!
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October 2019 by Parinz G.
I like Mechanic's bank, I have account with them for years, but this branch is a disaster. I had 3 tripe there for a money wiring.
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October 2018 by Elena S.
Received horrible customer service over the phone from one of the bankers - Fatima. Dear Fatima, if you want to succeed in your role, perhaps you'd avoid sighing and acting rude. What banker hangs up on their client? ?? Are you really not happy in your position? ?? Perhaps you were not aware that your job requires to be courteous, helpful and go above and beyond! One suggestion for you , on your day off please look up what being PROFESSIONAL means.
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June 2018 by Henry K.
Jom was incredibly patient and thorough while presiding over a very stressful wiring situation. There was a point where my behavior was on the ruder side, but she continued to provide me with excellent service. She graciously accepted my apology, which was much appreciated.
