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January 2024 by Julie Zhu
Lovely
Tatami room
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October 2023 by Michelle L.
Betty was exceptionally helpful in addressing my inquiries about a futon. She wasn't pushy in promoting additional frames or unnecessary add-ons. I appreciate that all their futons are crafted in-house right here at the store! Supporting businesses that manufacture in the USA is important to me. I deducted one star due to a discrepancy: the names of colors on their website differed from those available in the store, causing confusion. I hope they'll promptly update their website to reflect accurate information. Personally, I find it easier to call in my orders. Moreover, the pricing is more competitive compared to other places I've obtained estimates from, and the quality is commendable. I highly recommend this establishment if you're seeking a traditional Japanese-style futon, proudly made in the USA.
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June 2023 by Tierney H.
We've bought two futons and one trifold frame over the past couple of years. Quality is always great and it's great to support a local business.We encountered some delays with our most recent order due to the weather and supply chain issues. It was a bummer but they handled it well.
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February 2023 by Jennifer C.
I was looking for a zaisu (floor chair) so I could sit on the floor with my low table and work without breaking my back; I saw online they sold two types, so I just visited the store during the day to check them out in person. After trying it out and discussing the type (foldable vs wood) I decided to purchase the padded foldable version right there and then, and the lady kindly let me know that because that was the floor model, they could take the (custom fabric) cushion off and put it on a new frame, and it would be ready for me the next day. I came back next day to pick it up and it was nicely wrapped and ready for me, the whole process was really straightforward and I love the fabric choices they have. I did not opt to get another custom fabric wrap made though I'm sure I could have, as I already really liked the design that was on it. Can't wait to try it out, and if I ever need some other furniture items (they have zabuton, which are the floor cushions) or if I decide I ever want anything with their custom fabric I'll pay them another visit.They take Apple Pay which was pretty nice b/c I know a lot of smaller local stores don't always have it set up, so that was a nice touch. Made it a lot easier since I didn't have my wallet with me that day.
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March 2022 by Asha H.
used to love this place. owner sold me something she knew was stained. offered "store credit" for return. as if i would ever go there again. like others of you, have taken it to another level. almost let it go, because of her fake-nice demeanor and b/c this is the berkeley neighborhood. all she had to do was be honest about it. something must have happened to escalate her greed or sour her on retail consumers. she has lost a longterm "regular."
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September 2021 by Molly Fivian
Creative elegance
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September 2021 by Tenzin Bass
I love the futon I ordered from this shop, great price and comfortable!
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June 2021 by Ethan Ash
I love the futon I ordered from this shop, great price and comfortable!
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June 2021 by Tierney Hamilton
We purchased a queen-sized shikibuton from Matsu to replace our air mattress for camping. I've always hated air mattresses so we were ready for something new.Our shikibuton was beautifully custom-made and ready within a few days. It was pretty affordable, made a world of difference for camping, and we now also have it available for house guests.
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May 2021 by Andrew Jaru
Very nice selection of Japanese fabrics and bedding. You've also got a wall of interesting Asian knick knacks on the tight side. This is one of the few places in the Bay Area you can buy tatami and associated furniture like mattresses, zaisu, zabuton and tea tables. The owner is very nice and was very transparent about back ordered items
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November 2020 by LIHONG ZHENG
Love their service and as a small business, they are doing best of the best. Most items are come from Japan. When I first walk in it just make me feel like I am in Japan.Love their service! Thank you Betty for always helping me! Love Love Love.
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November 2020 by D G.
Nov. 1st Update. Betty Y of Matsu-Store, 1519 Solano Avenue, still refuses my reasonable request for a full refund. I have escalated this dispute to the Better Business Bureau of the Golden Gate & Northern California.
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October 2020 by Vivi Z.
Love their service and as a small business, they are doing best of the best. Most items are come from Japan. When I first walk in it just make me feel like I am in Japan. Love their service! Thank you Betty for always helping me! Love Love Love.
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October 2020 by Tenzin069
I love the futon I ordered from this shop, great price and comfortable!
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June 2020 by Alejandra Suazo
very good costumer service! absolutely loved everything about this store!
