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March 2024 by achille zavislak
wonderful shop, great selection and prices, darling atmosphere; and aaron (a cashier/possible manager) is incredibly helpful and sweet as can be <3
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November 2022 by annemarie
Tonight I walked in and the employee said in an unfriendly voice “Do you know what you want, we close in 6 minutes?!” I practically ran here to get what I needed but after being treated rudely (not the first time one of their employees has been curt), I walked out. The meme is unfriendly. I would have gone to the one on San Pablo Ave (much more friendly and super helpful too) but couldn’t have made it there in time.This one on Shattuck needs training on how to treat customers. And they need to be more knowledgeable on their products.
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November 2022 by Kesi Kasai
the white blonde cashier with an upside triangle on her forehead is a sad weirdo. she was very rude and obviously depressed with how her life turned out. she tried to insinuate at a natural herb shop that im only here to smoke just cuz im black and wearing red and green colors. when i was just trying to buy a tea blend. i felt very discriminated at that store. usually theyre nice but this was a new lady who made me feel unsafe in a simple buy for herbs. even my friend who was with me was scared and could see that the lady was aggressive and rude.
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August 2022 by Maria F.
Yikes. Cranky salespeople. I took a pen off the counter to cross something off of my to-do list and the sales associate acted like I had just stabbed her with it. What the heck? I know COVID, but she could have just wiped down the pen after I used it. Then, she made me feel like I was bothering her as she was helping me get the oils. I was in the neighborhood and thought I would stop by to stock up on essential oils and *support* a local brick-and-mortar store. Also, I thought Berkeley was all rainbows and unicorns? Very disappointing experience. I still love their selection. Need to think about whether I want to try again or find another store.
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August 2022 by Queen L.
I have been shopping at Lhasa Karnak for about 10 years now. I used to frequent their old location on Telegraph up near the UC Berkeley Campus. Once that closed I still made sure to support their Shattuck location and then their most recent location on San Pablo. Over the years, here were times where the customer service was pretty good and associates were attentive and genuinely friendly. Many times, though, I found that they could be a bit stand offish, rude, and uninterested; anyway, as long as I could get my herbs it really didn't matter. But about two weeks ago, I went in looking for a few common herbs, and the owner was present. I had been curious for some time about their white sage and how/where they were sourcing it and if it was a beneficial exchange with indigenous people- which I feel is a valid and righteous concernt to have; so i finally worked up the nerve to ask "where do you guys get your white sage from?" I was friendly and genuine with my intent and delivery. The owner proceeded to give me an answer that was short and rude as if I had some sort of audacity to ask him this question. He answered it fully, but to be frank, he was extremely patronizing and haughty with his response and seemed to be offended that I would ask such a question.. I found this disappointing becasue I frequent this business and as someone who works in wellness, I refer a lot of customers to their business. All of this said, I may still visit the shop from time to time if I am in dire need of something i cannot find elsewhere, but it would be my very last resort..
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July 2022 by Darcy T.
The Lhasa Karnak Herb Company on Shattuck Ave in Berkeley is a store with all kinds of oils, herbs and vitamins , and there are even books you can read, which is nice. Sadly, the customer service is poor. The lady staff is not friendly and inpatient when being asked for consultations on product info. I thought most of the health food or herb store staff are trainned to help customers when they are in need of assistance ,because of the specific natures of products; and she thought I hv "many" questiones ---even I've only asked three---and even the store is not labeled "self help". I hope they can be more helpful , and with equal respect to every customers in the future.
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July 2022 by Nicolás McCarthy
Great place to buy your spices! They have an enormous, high-quality selection.
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July 2022 by Em l.
I left this place...low-key furious. Had to take an extra walk around the block to cool off. I berated myself for being, what, extra sensitive? But on impulse did come to Yelp just to see... and found, to my relief, that SO MANY people have had bad experiences with the people who work here. I could get good quality herbs online so easy and for cheaper. I go to an actual herb shop because I only know a little about herbs and because I *want* to support brick and mortar stores. I can't even begin to describe the masterpiece of sullen babyish passive aggression I was treated to. I was on the verge of walking right out the door which ...I have never done before. I know so many people who are interested in herbal healing right now, and when I go to herb stores in New York it's always a good time -- I *cannot* believe that, in BERKELEY of all places, it is impossible to get emotionally competent people to work in an herb shop which is, in all other respects, a lovely cool place to go to.
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June 2022 by Samantha D.
The customer service here is so great and they have everything. Staff is super knowledgeable and will discuss with you about your interests at great length. I have been seeking herbal supplements for a dermatological issue lately and the staff is so helpful and will give you a free consultation based on their holistic knowledge. If there is a supplement not available in store, they are knowledgeable enough to know wherE to refer you to. Makes me grateful to live in an area which has access to such an establishment. I'll be coming back for just about all of my needs from now on.
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March 2022 by kathleen l.
The BEST Herb shop EVER Knowledgeable people friendly and so far they've had everything I've ever asked for I love both are stores handy and easy to navigate and they have most of the answers when I asked I would not go any place else for my herbs
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February 2022 by tracy watson
The quintessential place for custom teas, spices and herbs. It's a Berkeley institution and I am glad to support such a gem!! Also they have the best selection of natural books. Way better than whole foods!
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February 2022 by Toby Kahn
Nice little shop. Step inside and your sense of smell will get a welcome surprise. A wave of scents like a Beethoven chorus for the nose!
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February 2022 by Kellie Farrish
Beat place to find bulk herbs and tinctures. They had bugleweed which is so hard to find. Also soursop powder and blue vervain! Great store, knowledgable staff.
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February 2022 by RIchard Wormstall
Staff was unfriendly and looked bothered to get us the herbs we wanted. It was my first time here, and will look for a different place to buy my herbs.
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November 2021 by Jessica Hawley
Great service got everything I needed in an instant ???
