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February 2024 by Erik Schmidt
They were fast and very friendly. I didn’t have an appointment. Not sure what all the negative reviews are about.
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February 2024 by Ivana G.
Trying to contact them through their wall of robots is impossible. Tried several weeks... every option is advertising or leave a number. They never call back. The one time I got a call back it was closing time and they hung up when I answered!
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December 2023 by Niketa R.
I had a good experience going here for routine bloodwork for the first time. The staff were helpful & kind, they drew my blood in an expert fashion - no pain, quick stick. I came as a walk-in around 2PM on a Tuesday if that helps. It might be busier during other hours. For check-in, they have a kiosk to scan your ID (drivers license or other ID) and Insurance Card. It's easy to do, the instructions & animations to guide you were easy to follow. For parking, I parked in the designated lot for the medical center. This is where Maps will direct you if you enter the Colby Street address. From the parking lot, the move is to enter the glass doors that say 'building management'. The elevator or stairs up to the 1st floor where labcorp is located (there's no signage to indicate this is the door to access the stairs or elevator, but it is). Elevator is directly to the right upon entry through the glass doors. I will say parking was expensive - it cost $10 for the hour & 10 minutes I was there. But given the location so close to the emergency room, it's kind of unavoidable because finding street parking in the area would be miraculous. Next time I'll check if they validate. I notice this is one of those businesses that has a ton of 5-star reviews, and also a ton of 1-star reviews. This seems pretty common with places like this - labs, pharmacies, dmvs, places where people already don't want to be because they are zero fun and are sometimes understaffed, so if something goes wrong with paperwork or billing it's extra frustrating. So take my review with a grain of salt, and def read all the reviews before picking a Labcorp location. In my own experience though it was a good place to have my blood drawn.
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November 2023 by Stephen P.
I've been having my blood drawn at this staff for years. The technicians have always been friendly, efficient, quick and professional. I have read some of the negative reviews and none of them match my experience. I would recommend this place to anyone.
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October 2023 by Margo Smith
Shoutout to Shyla for the quickest & easiest blood draw I have had in many years. If you have "hard to find" veins, she's got you.
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October 2023 by Gisele G.
Avoid if you can! This office is poorly ventilated and very understaffed. Also there is an ancient carpet of dubious cleanliness. The people at the front desk are unfriendly and unhelpful. There is routinely a 40 min wait in a crowded, airless, small room and it is hard to get an appointment. They close sooner than their posted hours, since there's always a long, disgruntled line. The actual phlebotomists are lovely-skilled and kind.
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September 2023 by Flora
Unprofessional, frankly they seemed very confused on how to even give a simple STI test. Make sure your doctor refers you to somewhere else
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September 2023 by Alori
Unprofessional, frankly they seemed very confused on how to even give a simple STI test. Make sure your doctor refers you to somewhere else
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August 2023 by Kristin H.
My doctor ordered routine bloodwork and I chose this location specifically because it had better reviews than the Labcorps nearer me. I made an appointment for this morning, checked in from my car within 2 minutes of my appointment time and then waited 15 minutes without receiving a text. I left my car, walked the couple blocks over, waited while those in the queue registered and then scanned my code to see if that might result in getting called. After having waited 45 minutes past the appointment time, someone came out looking for the next person, I waylaid her, told her that I had an appointment 45 minutes ago and was still waiting. She communicated with the person on the desk, who then called my name. I told him that I'd had an appointment more than 45 minutes ago and I'd never received a text. He told me "I paged you over and over and over". I never received a text and while I had been waiting in person, my name was never called. I watched others who had appointments after me get called in. After waiting an hour and 10 minutes, I decided if I was not the next person called, I was leaving and would dispute the charge on my credit card. Fortunately, I was then called and told the phlebotomist that I'd had an appointment more than hour ago. She apologized and checked the record. She told me that they had never sent me a text, that they'd had someone faint and the desk person had to assist. I felt vindicated but frustrated that the desk person would not only lie to my face but also would not have taken the responsibility after he returned to the desk to go back and see who should have received a text in his absence. It's not clear that I would have ever been seen, unless I had brought it to their attention. If someone has an appointment, they should be served prior to later appointments. If there was a medical emergency preventing him from doing his job, just say so, instead of making something up to CYA and blame someone who followed procedure. I'm glad I got the straight scoop from the phlebotomist but the desk person needs training. And yes, I am not writing this hangry because I ate when I returned home to break my fast for the requisite 12 hours plus another 1.5 hours due to the delays. Based on my experience, there is no point in making an appointment and I will go someplace closer, if I need to do any further blood work. They may continue to experience others fainting on them if they run this business in such a slipshod fashion.
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May 2023 by Leila Hernandez
Very unreliable! Unfortunately, their system went down after I checked in and waited for half hour. The apologized and said they will only take printed orders. No options, very rude. The place is old dated and the quality of customer service is poor. Do yourself a favor and hopefully find a better place to run your test.
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May 2023 by Paul Kwatra
Made appt. Showed up. Their systems are down and required a physical copy of the order. Instead of trying to help find a resolution for an urgent lab draw for my daughter, Serena at the front desk was rude, inconsiderate, and was not an example of how to act in front of kid. I had to send my daughter out of the office to finish the conversation. Take your kids elsewhere for a draw.
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May 2023 by Mellow J.
what a horrible lab! disorganized, line out the door, technician at the front desk being rude and short with patients, if I could give zero starts I would, this place needs a stop in by health and safety code compliance... beware.
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January 2023 by K H.
After a nasty visit to the Salano Labcorp I visited this location. First to where there is a LARGE sign for labcorp at the Telegraph address. We walked around the facility looking for the office and was advised by another office that they have moved. How about removing your sign???The visit was easy and went well but, I question the closing at noon. What do the employees do after a half day at work??The Labcorp company must try anything to save money as a priority which makes me feel unsafe. I don't like this attitude and wish there was another lab to use.I also noticed on the Salano Labcorp the (3) 5 star reviews from one customer. That will raise the rating level...............Labcorp is not accredited by the Better Business Bureau Association. According to the BBB website, Some businesses are not accredited because they have not sought BBB accreditation.To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints, This company obviously does not make any effort to resolve customer complaints!!!
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November 2022 by Dylan Miller
They made two mistakes in one visit. First, not taking taking all the labs on the lab slip witch meant going back for more samples. Second, not actually submitting the samples be tested so I never got the results.
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October 2022 by Mark P.
The lab was very efficient. The staff was kind, considerate and knowledgeable. I made an appointment and was taken at the time of my appointment. I highly recommend this lab, I had blood drawn at another lab which was nowhere near as efficient. Thank you John you did a great job.
