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February 2024 by Richard Weiss
Kanen Coffee is a great place to get your espresso machine repaired. I recently too mine in for repair. They communicated with me during the process and completed the repair on time. They fixed what was wrong with it and polished it up, to boot.
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February 2024 by Robert Lerche
Kanen Coffee repaired my La Pavoni Euorpiccola. Completed ahead of time, a thorough and professional job.
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February 2024 by Andy Cowitt
An old espresso machine gifted to me was badly damaged by some faulty wiring--and me using it past the point I should've known something was wrong. Though it took awhile, the folks at Kanen were able to find several replacement parts and redo the wiring. When I picked it up they explained what they did and why. The machine is now working better than ever.
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February 2024 by James G. Respess
I brought My Rocket Giotto evo R Espresso Machine to Kanen in September 2023 for repair of burnt out wires coming out of the main switch. Just past the warranty period expired in January 2024 the machine stopped working. I found that the same wires were cooked again. The one problem wire was not replaced by Kanen and it appeared that it was poorly attached to a connector which was shorted again.
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February 2024 by Susan SAWYER
Very helpful owner and staff. Not at all pushy, just informative. I'm happy with y purchase.
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February 2024 by Youngsin Lee
I would not recommend this place. The repair cost is ridiculous, and even though I made an appointment to pick my machine up, they made me wait an hour . Before you go there you have to look for other places.
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February 2024 by JaeB Kim
The service at Kanen Coffee was exceptional. I was looking for an old part for a De Longhi coffee machine; they pointed me to the correct part to order.
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February 2024 by Mark Gorden
Sam is an extremely knowledgeable and warm expert on everything espresso, and made the purchasing experience easy and seamless. Plus he generously and patiently provided extremely valuable guidance on how to take care of my new espresso machine and get the most out of it. Overall, just a fantastic buying and new ownership experience! Plus it's comforting to know that Sam and Kanen will provide the service and ongoing support for all the products he sells for years to come. An all around awesome customer first and focused experience!
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February 2024 by Steve Watts
They did a great job of getting my espresso machine back in working order. Nice people too!
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February 2024 by Hilary Schmidt
Kanen coffee fixed my vintage Pasquini espresso machine and gave it a tune up. It’s running beautifully. They were extremely knowledgeable and a pleasure to talk to. They went above and beyond solving the issue with my old machine and even contacted Mr. Pasquini himself to get more info on my particular machine that is over 30 yrs old. 5 stars !
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February 2024 by Kent Wong
I would like to thank Julian and Samuel at Kanen for the repairs on my Breville expresso coffee maker. They are very knowledgeable and customer service was excellent. Would do business again. Worth every penny if coffee is your thing.
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January 2024 by Dean Rzonca
They did a great job fixing my Lelit Bianca. In particular, I appreciated the thorough communication, easy scheduling and transparency about the timeline
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January 2024 by ekatherina polupan
Let me first start off by saying it did not go as intended but that allowed me to experience their customer service on the unexpected.I turned my machine in and when I received it back I plugged it in and it was not working.That led me to reach out to them and they allowed me to bring it in they went above and beyond and replaced the grinder finally received my machine back and it works better than ever! Sometimes in life things don’t go according to plan but the fact that they were willing to work with me and extend a hand and the customer service was phenomenal made experience that much better.
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January 2024 by novella carpenter
Easy to book, easy to pick up. They sent a video of the repaired machine, which was great.
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January 2024 by Lee Kittams
Very helpful to have a neighborhood espresso mechanic and shop! They helped me replace some broken parts same-day, which was really helpful. I just wish their phone/text service was a little more efficient, as their voicemail/website redirect didn’t reflect that they had the parts I needed.
