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January 2024 by CHARLIE MANHATTAN
This was probably the worst oil change service I have ever had in my life. First the manger called everyone by their name except me.None of the signature service, services was provided correctly I to come back because the did not check the air pressure ,oil was on my seat the car was not vaccuumed the windows we not clean hand prints were on my hood and door. I'm not the write a review type so for me to write this the service had to be bad. Oh and I had to come back so they could reset the oil change light smh.
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January 2024 by Nzingha Raine
Good customer service ? quick and knowledgeable team
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January 2024 by Manuel Henderson
Good people, good service!
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January 2024 by Kayla J.
I came with my car for a quick oil change. The man I spoke with was kind and very helpful. A day after my service, l than 70 miles later, my car started throwing error codes. THEY FORGOT TO REPLACE THE GASKET. My engine could have been done for if it wasn't for quick service from another shop helping me out. I don't recommend taking the chance. I figured that some of these reviews were unfortunate accidents but I will not be going to this jiffy lube again.
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December 2023 by Brendan C.
The tech snapped off a lug nut during a routine tire rotation. They handed me the lug nut and told me to go to a tire repair. And that was it, no apology, no real explanation, no compensation. I called the manager and got the "it was the person before us" story which is unlikely. Turns out they do lug nut repair (the technician didn't know?), but they would charge me full price. As someone else mentioned, Jiffy Lube is expensive - turns out the dealer matches their price, so I won't be returning. Would rather go somewhere run by adults who take responsibility for their mistakes.
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December 2023 by Gregory de Hart
Very friendly and knowledgeable staff, with quick yet thorough service.
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December 2023 by Bryan Alberstat
I requested to make sure there was no additional oil on the frame or on the oil pan. The oil pan plug is close to parts of the frame and often when changing the oil, the old oil catches on the frame and makes a mess. In the past, I have had oil drip from under the vehicle for the first day or two after an oil change and I wanted to avoid this. The service technician promised me they would make sure there was no mess or additional oil under the vehicle when they completed the oil change. One day later, there is a lot of drips under my vehicle from oil. They left a big mess of oil on the frame, near the oil plug.
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November 2023 by Yvette Delozada (Yvette Lopez)
I have been looking for reliable place to take my car and I finally found a place where I feel that staff is knowledgeable about my car. Absolutely polite and made me feel like my business matters. I live in San Francisco and I am willing to travel to Berkeley to get the same customer service that I got at this Jiffy lube location. On top of everything else my car feels better now that I got the oil changed runs so much smoother. I can't express enough how happy I am with the service. Yvette DeLozada
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November 2023 by Robert Zoehfeld
Today was better than the last visit. The person who did the service was friendly and helpful. The car windows were cleaned. Great service today!
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November 2023 by Elizabeth Levy
I am disabled, and am desperately looking for a Jiffy Lube that will rotate my tires, balance and align them, change my fuel filter, and replace my light bulb that went out on my dashboard. The Jiffy Lube I just went to wasn't able to do this, and it is kind of ridiculous for me (or anyone) to have to go to 2 or 3 different Jiffy Lubes to get everything I need done. I emailed (as well as filled out a form) the Jiffy Lube company for help with this, and received absolutely no help. I get canned replies stating that all Jiffy Lubes are independently owned--which has nothing to do with being able to help me find one within 50 miles of me who can do the services I need done. The website has all the information, so why can't they help me? I have been using Jiffy Lube for all of my car needs for more than 40 years, despite them destroying all my car work records without informing me they were going to do this, despite being ripped off by the manager of the Berkeley JL on 10/19/2018 when he specified over and over again that if I got my headlights cleaned by them, that I would never have to pay for it again for the life of my car and that all I needed to do was bring the car in and they would re-clean the headlights (found out that is not true when I just went back for the first time since that date), and despite that same manager on that same date (as well as the previous oil change to that one) having some very young boy take my engine filter and my cabin filter (both in separate acts) bring the filters up to me while I was talking with the manager and having literally piled leaves very carefully on the top of the filters as well as rubbing dirt into them before doing this act...I had changed both of the filters the day beforehand, and they were brand new. When I lived in Sacramento for 11 years through the 90's, I brought my car to a fantastic Jiffy Lube which was located by Alhambra and was completely run by women. This place took care of my car like it was their own, and I trusted them implicitly. I haven't found another JL that even comes close to their quality and honesty. When I try looking up a JL that does everything I need done on the website, I have to go through filling out forms over and over and over again just to get information on their services--and not all of the services shown on the website are accurate, as I found out at the JL in Berkeley the other day. The site shows that they do a fuel filter replacement and they do not. It also states that they replace lights in the car, and they do not do the light I need done. So much is so very messed up about Jiffy Lube, and I wish someone would take what I am reporting seriously.Services: Air & cabin filter replacement
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October 2023 by Carlton P.
I just bought a used car, and Thamma and his team sprung I to action to make sure my car was ready for the rainy season ahead. They informed me that I needed new tires as I was totally unaware and men a few other things as well making sure my car was prepared for a long and prosperous life. Thank you so much!
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October 2023 by Katy Cutaran
Lester helped me out and he was so kind!
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October 2023 by The Wrecthedness
Simple Oil Change took more then a hour with only 1 other car being serviced. The Jiffy Lube on Geary St. in SF is 15 minuets with multiple other cars being serviced.
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September 2023 by Madison Creekbaum
DO NOT GO, they will take advantage of you if you do not know much about cars. I went in thinking I needed a new battery, they tested, I heard the employee Dino say it was not recommending a new battery and I heard the manager say "Well she wants it." I asked them what they were saying and he said if we were making sure we have the right battery in stock. I told them I no longer wanted a battery and they still asked if I wanted a service. Very bad and predatory business model, please be cautious.
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August 2023 by Madison C.
DO NOT GO, they will take advantage of you if you do not know much about cars. I went in thinking I needed a new battery, they tested, I heard the employee Dino say it was not recommending a new battery and I heard the manager say "Well she wants it." I asked them what they were saying and he said if we were making sure we have the right battery in stock. I told them I no longer wanted a battery and they still asked if I wanted a service. Very bad and predatory business model, please be cautious.