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September 2024 by Nicole Myatt
Friendly, honest, efficient. Best experience with a mechanic to date. The check engine light went on in my VW. They identified an easy fix and took care of it promptly. The complimentary Uber is an excellent touch!
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September 2024 by Austin White
Great service and also willing to inform the customer about the car explaining in details any question you might have
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September 2024 by citas de guzman
I came here last year but had to go out of the country. So I wasn't able to get my car serviced here. But after much delay, I finally made it. The thing as a female I was impressed about it is the cleanliness. There's no exhaust or oil or fuel smell typical of an auto repair maintenance shop. 2nd impression which I know will bring the ladies to come to this place is the men are very unintimidating, friendly and real person. They try to understand what's your concern with your car, i.e.- don't know what that liquid is called to wash the windshield; and what do you call the system that holds that. Whatever it was called, they understood me. They have a device to diagnose what to do to maintain your car. And since they don't have those fancy swanky flashy loan cars of the same brand you have that comes with a tag price stuck to your high maintenance bill that happens in dealerships that wants to maintain the car you bought from them so you can buy it again and again with unreasonable costs of maintenance charges - GAS comes with methodical excellent maintenance process and I'm not complaining of exorbitant fees. Ladies, you're safe here. They're humans.
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September 2024 by Pravir Malik
Great service. Very polite staff. Highly recommended
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September 2024 by Caitlin Machak
Very transparent about pricing and services, and excellent customer service. My vehicle inspection was very thorough, and the diagnostics were easy to understand.
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September 2024 by Julie Tereba
This is a classic nice guy vibe kinda place that has no problem charging you $1000 dollars more than any other shop. The quoted me on two different repairs that were $1000 cheaper at three different reputable places in the area. When I questioned them, they admitted they overcharged me $1000 but would only give me $500 back if I take down my bad review.
If you have a plethora of money and don’t mind spending about an extra 1k for repairs this is a great convenient place to go. I am a nurse with integrity, something they are lacking. So here is my mediocre review. Accountability is important.
Regarding your incredibly rude review Mr. German Auto owner, obviously your information is secondhand as you were “on vacation” for the whole encounter. My car which you never saw because according to your manager, you were always on vacation, met every single maintenance and oil change. I have the records to prove it. When your manager called me and told me it was going to be $2600 for an alternator I asked if that’s the going rate, he said it was and promised me that my car would last at least another year or longer if I make this repair. When I took the car home, it started smelling funny, me being a nurse and not a mechanic thought that maybe that’s the new alternator. I ride my bike to work so I didn’t drive it for a couple of days, then on a Sunday driving, it realized it was smoking and that is when I called your place the following morning. My car did not have this issue ever before and then suddenly had it right after I brought it to your place. Your manager admitted to me multiple times over the phone and apologized that I was overcharged at least $1000 but you only wanted to pay me back $500 for taking down the bad review. This is taking advantage of honest, hard-working people who trust and are reliant on car experts. It’s called taking advantage of vulnerable people. You charge practically what it would cost at a dealership. Shame on you, you, even overcharging the hours and cost per hour of what the standard rate and time is. You then charge me an extra hundred dollars to diagnose the new issue that suspiciously showed up right after I picked up my car. Then you wanted to charge me two grand to fix the new problem when the three other places I called would do it for 1k. What goes around comes around and taking advantage of vulnerable people who trust your company will come back to you. This is not how you treat your neighbors. Remember, I am a nurse with integrity, would’ve been nice if you showed yours.
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September 2024 by Catherine Krueger
Great service and friendly staff who takes the time to talk to you and listen. A rare bowl of fresh air!
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September 2024 by Diana Downs
I’m a new customer, previously getting service only from the Audi dealership. After my last few poor experiences with the dealer in Oakland, I decided I really wanted to find an independent repair place. I had saved mailers from German Auto Sport thinking I might give them a try. I finally had the opportunity when a maintenance light came on and I stopped in to see what they might be like. Justin took care of my immediate need and I scheduled an appt for service a few days later. Both Justin and Alex were great to work with, the service was as quick and as promised. I also felt they were thorough and honest explaining repairs needed. Very happy I gave them a try, and I will definitely be back. Thank you for the great service!
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August 2024 by Frank Desantiago
The Best place for BMW keep up the good work guys ?
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August 2024 by Kriss Ravetto
Excellent service!
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August 2024 by Crystal Kung
After spending years sending my Mini to different places in the area, I’m so glad I found German Auto Sport. It’s literally the only place can fix my problems. They did their job so fast and the communications were always so easy and clear. They explained everything so well, even stupid ppl like me who know nothing about cars can understand. I also really appreciate how honest they are. Not to mention they offer free Uber rides to their place. They’re just so wonderful and really saved me a lot of pain.
I might change car soon so I’ll probably not own a German car anymore, but if I do, I’ll keep coming back! If I don’t, I just want to leave a review to let them know how much I appreciate their help in the past years. And I recommend whoever has imported German cars…just come to them, they’re experts ?
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August 2024 by Anthony Jones
Professional staff; excellent work and car was done before expected. Justin was great. I'll definitely be back!
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August 2024 by Jean Seguerre
I’m a returning customer and have been highly satisfied with the work on my Audi. I have a Mercedes Benz that was gifted to me, so this is my first time to bring in for maintenance. As always, I was very impressed with their service. The customer service was great, and Alex’s expertise with Mercedes Benz was evident. I felt confident in the quality of the work done and found the shop to be trustworthy.
The only reason I’m giving 4 out of 5 stars is that the service took longer than expected due to some staff miscommunication. Otherwise, I love this place and will definitely be returning for future maintenance needs.
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August 2024 by charles post
My first visit. I was very satisfied and now have a new spot for maintenance and repairs.
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August 2024 by Karen Johnson
Honest, reliable, trustworthy...and do a great job on my mini!
They were short handed due to illnesses among the crew but made a super effort to get my car to me.
