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May 2023 by Jill Lyons
Not sure where to begin, the customer service, follow up is so bad that I can't even try to give them business. Even with having my email address, phone number it seems that no one can follow up nor do I feel valued as a customer, don't you want my business ? If I was the store manager or regional, I would have a deep dive into how they are tracking and following up with clients. Blaming another co-worker is not acceptable and then to continue to drop the ball with not following up is a disgrace. Looking for another retailer to purchase from.....
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February 2023 by Alex D.
They shipped our sectional with one incorrect piece, and then shipped the same incorrect piece a month later, then shipped the same incorrect piece two weeks after that but caught it when it was almost here. We were then told we'd have the correct item delivered within two weeks which never happened. We followed up and had to wait 3 days for a response to be given no timeline or eta. Not one time have we seen proactive customer service. We've never gotten a phone call, always have to call them. We only get emailed responses at nearly 6pm when it's impossible to get any follow up in on the same day. To say that I hate design within reach is an understatement, but dealing with Fox in particular has been miserable. Zero sense of urgency, treats us like this is on the bottom of his list and hostile on the phone.
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January 2023 by Henry S.
I couldn't tell you anything about this store. My wife and I went there to try out a few herman miller office chairs. No one paid attention to us. After waiting for a while, we left. We ended up buying office chairs from steelcase .
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December 2022 by Darci K.
Design within reach is one of my favorite go to stores while I'm shopping in the Berkeley area. Yes, this is an upscale Store, but even as the name of the store implies many things are definitely within reach! As a Hermann miller, faced store, you know right off the bat that anything you purchase is going to be of superior quality, not to mention having a great warranty to go along with it. The staff is always so very welcoming and friendly, and my recent shopping excursion was no exception. If you're not familiar with the work of Herman Miller, I implore you to explore each and every piece. The Eames lounge chair is my favorite! Plus, I love the fact that this chair is also made for taller people such as myself. When you sit in this chair, it's like sitting on a cloud. You'll feel absolutely warm and fuzzy. They also offer a variety of sit and stand desks that with a push of a button, can be adjusted for practically any height. This is absolutely spectacular, especially with so many people working from home these days. You definitely should consider this desk for your home office needs . A big thank you to Lisa and her staff for helping us out recently with our purchase. We greatly appreciate you answering all of our questions, and for bringing your knowledge and expertise to the conversation in order to help us make a decision.
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December 2022 by Morgan Brown
Love this companies glassware and home goods. Great space to get inspirations and unique items for your home.
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August 2022 by ashley leahy
Love this brand and shop! Got a bunch of small items: crates/plant hangers/hourglasses/candles plus a coat rack for a client. The perfect place to finish a room! The staff was really helpful and even recommended a few items not in store that I was able to have shipped to me. A great experience overall and I'll be back :)
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August 2022 by J R
We ordered a mags corner sectional back in Sept 2021. It is now May 2022 and we have yet to receive it. We sold our previous couch months ago based on the promise that our sectional would get here in December. Then it was pushed to February. Then to May. And most recently to June. I understand there are supply chain issues happening worldwide but how does an item get pushed back so many times without any true update of where in the process it is. We are now couchless and waiting on a couch that might or might not get here 10 months after ordering. I just want a couch.
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August 2022 by Richie Przybyla
Yeah just don’t buy furniture here, they’re not able to deliver within their promises. We also bought a sectional last year and we are still waiting for it (promised it would arrive in Feb/March). Very disappointed.
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April 2022 by L D.
Beautiful store, great products expensive but worth it especially if you want authentic mid century furniture, THE REAL DEAL! But, you are going to have to wait for your item, not only do you have to wait for item to be produced you will need to wait additional time for it to be delivered. I ordered the Lina Swivel Chair on December 1st, 2021, received notification March 17, 2022 chair was shipped only to be told by delivery company chair wouldn't be delivered until April 21, 2022, they received chair on March 25th, that's almost a whole month my chair is left sitting in warehouse ABSOLUTELY RIDICULOUS!! I have quite a few items we bought over the years but rest assured I will think twice before I buy another item from DWR, I'll consider buying second hand before purchasing from them again. Covid has become a convenient excuse when will we get back to business as usual
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March 2022 by Christine G.
When we moved into our new house, I ordered several furniture here. Bianca was fantastic, she was very knowledgeable, friendly, answered quickly my emails and always had a solution. I would always recommend them!
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September 2021 by Leila R.
I have been a DWR company client for a long time. This year, I received excellent service from Paul before he moved over to HAY, and later from Lisa. I live in SF and have never visited the store, I worked with them on the phone. They were helpful in every way, including returns for an item that didn't work out. I used to shop at DWR SF and had a very bad experience, bad advice, lazy and indifferent service, and refusal to correct, but Paul and Lisa made it right. Now, the SF store makes a good show room for me so I don't have to go out to Berkeley. All of my future DWR purchases will be placed with the Berkeley store.
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August 2021 by Eg X
Modern furniture from well known brands. Great to peruse through for ideas and inspiration, especially if you work in design.
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August 2021 by Jeffrey Sun
Visited opening week and had a good experience shopping here! The staff members were very helpful and gave some color and item recommendations. They were giving away free tote bags with purchase as well. Location is conveniently close to other furniture stores.
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August 2021 by G A.
DWR is one of those places that makes money from shipping and restocking fees. I've paid 299. for a delivery on two separate occasions. Today I tried purchasing a new rug and they want 10% of the value or the rug fo shipping charge, $150 to be exact. So if you have your heart set on one of two rugs that happen to be the same size, you will pay different shipping charges if one is more expensive than the other. In contrast, I just purchased an entire bedroom set for $5200. from Room and Board and they charge a flat $79 for in home delivery. I will avoid DWR going forward. Oh and if you want anything Herman Hiller, get it at Herman Miller. they have the same prices.
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July 2021 by Ananda Ghosh
Buyer beware - 10% restocking fee. I put in an order for a Herman Miller chair. I wanted the sales person to earn commission so I put in the order over the phone after seeing the chair in person. Their delivery service delivered the chair about three months later. The team just dropped off the box and did not allow me to fully open and inspect the chair. I found the chair had sagging leather and was not worth the nearly $3,000 price (Design _within_ reach, really?). I called the next day to set up a return- the sales person says- "Oh your sales person is back next week, she'll call you then." Great customer service! I insisted on processing the return with someone else who explained the restocking fee. I told them that I refused to pay their fee and that I was not informed of it when I placed my order. Her retort, "Our policy is all over our website!" Very helpful on a phone order!This store does not care about customer service in the least, take your business elsewhere. (I returned the chair and did not pay their ridiculous restocking fee on a defective item thanks to my credit card's excellent buyer protections).Lesson learned - "Design Within Reach" should really be called "Design out of touch."
