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February 2024 by Nadya Kondrashov
Staff is great but there is ALWAYS a huge line!!! Because of that , I switched to a different pharmacy.
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January 2024 by Caz
I’ve been going to this CVS for at least 10 years. Never once did I have a problem. The staff are helpful. The store is clean. Large parking lot. Even back in the day with Covid and all of the issues with vaccinations, some times one may need to wait, but they do a great job. Even though the techs giving shots one after another, they manage to be pleasant and caring. Of all the CVS’s around Berkeley, this one is the best!
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January 2024 by Stacia Wyman
Pharmacy randomly closes when they want a break. Needed to pick up prescription on way out of town and they were on unscheduled lunch break. Hideously understaffed. Always a super long wait.
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December 2023 by John Hornung
Excellent people work there. Really nice and funny grey haired lady up front. Pharmacy people really on the ball. Only problem is chronic understaffing.
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December 2023 by Sharon M.
Disgusting horrible location. No parking near, does not stay open until 7 per listed hours. Full of college kids and homeless people. Nasty
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November 2023 by Evan P.
Unfortunately, this CVS location decides to close whenever they feel like it. They claim to be open until midnight, but they were already closed tonight at 10pm. Some consistency would be nice.
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October 2023 by Stephanie
After waiting in a ridiculously long line for 2 items, my friend and I decided to leave. We left our items in the aisle prior to leaving and the employee abruptly stopped us, indirectely accusing us of shoplifting. He interrogated us on where the items were placed, if that was all the items we had and to return the items to him. On top of that he muttered under his breath, "don't come back." Inexcusable customer service and will gladly never return.
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October 2023 by Kay B.
Abysmal customer service. I want to be kind and give grace to the staff who are managing in a challenging environment and corporate structure, navigating the insurance system and probably paid poorly, but honestly, nearly every experience getting a prescription filled at this store has been stressful and fraught. The staff are not at all helpful and make you feel like they are doing you a favor filling your prescription. The latest was trying to navigate getting a refill days in advance of the approved refill date since I was going on an extended trip out of the country. The last time jt was delivery of an prescription for my sick kid after the delivery person flaked out and they kept insisting jt was delivered, when jt had never left their store. It's not to say that they are the root of all the challenges but they are just not helpful in trying to navigate a solution. I would go someplace else but honestly there are not a lot of options these days.
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September 2023 by Dave A.
Great service very clean facilities. Helpful with what I needed to locate. Recommend for your shopping needs
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September 2023 by Brian R.
Astonishingly awful customer service. I've been a regular at the CVS Pharmacy in Berkeley for around four years, and it's been a continual disappointment. The lines are often long and can take up to 30 minutes to get my Rx. The staff generally seem overworked and are often unpleasant to interact with. I blame CVS for treating their employees like s*** but the customer experience for me is that almost all of the pharmacy staff are sour, resentful, and treat you like they're doing you a favor by filling your prescriptions. While they have managed to fill my prescriptions adequately, any inquiry about my medication is met with rigidity and an unwillingness to help. Phone service is no different, with rudeness being a common theme. Despite having seen several managers come and go the service has remained consistently poor. (Although the current manager, Ibraham, is good; but I hate to be in a position where almost every time I have to ask for the manager to help me get my prescription filled.) Even the CVS pharmacy app is dysfunctional. The Rx info in their app often differs from what the staff have in their system when you get there, in-person; which often conflicts with the text messaging system; which often conflicts with the auto-phone call status updates. I finally switched to the pharmacy across the street that is inside a supermarket and they have been terrific -- complete opposite of CVS. Save yourself the stress and go across the street where they seem to value their customers.
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September 2023 by Bee Doubleu
I had the most positive experience at this pharmacy. The woman in charge was positive, upbeat, gracious, helpful and efficient. The pharmacy was well staffed, well lit and they had people in and out quickly. They helped me get a script I'd been trying to get for 2 days. Nobody but them had it in stock and filled it in less than 10 min. This is my pharmacy from here out. Such a relief after the horrible service at Walgreens!
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September 2023 by Michael Shu
Don't go here for passport/visa/ID photos. Visited today to get photos for a Chinese visa. The setup is shoddy - just a small projector screen you stand in front of, and they use a small point-and-shoot camera that my phone could surpass. The worker didn't seem to be knowledgable in what he was doing, as he put the camera too low and made me look down. The resulting photo that he used wasn't centred and did not make me look natural. He said the program they used passed all requirements and that it is what it is. I noticed the worker inputting "passport" instead of "visa" into the resizing program so I asked to clarify the dimensions - he said he didn't know what a visa was and started arguing with me that he was right. Eventually he said that CVS does not do visa photos, even though the selection on the computer had an option for visas. I left without photos. Waste of time coming here and waste of energy dealing with incompetency. The audacity of them to charge $17 for this is unbelievable.
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September 2023 by Phil H
Minute clinic is a joke! They don't accept Alameda alliance or any state form of insurance! I need paxlovid for COVID! If I didn't have insurance they would let me pay for it! But because I have insurance that they don't accept, you are s out of luck! Place is a gimmick and a fraud! Take your business elsewhere!
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September 2023 by Mahsa
Here is a mess they are out of many products and the price tags are missing. People here are nice but I guess they need more help.
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September 2023 by Bess W.
I can't say enough good about my experience at this pharmacy. It was well staffed, the woman who took care of me was exceptional at her job. She moved people in and out with a smile, was super efficient and helpful beyond words. The entire store was clean, well lit, well organized and the pharmacy ran as smoothly as a precision clock. I had been thru pharmacy hell until I came to this CVS and now Walgreens will never get another penny from me. I'd give a dozen stars if I could.
