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July 2024 by Marion Chabot
very crowded----long wait
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July 2024 by Seshagiri Valangiman
I was looking for a Passport photo in a rush, this past Sunday, and the CVS Store at 1451 Shattuck Ave in Berkeley was the only one in Oakland and Berkeley that had working equipment. Not only that, the employee who worked with me, Praveen, was professional, courteous and willing to answer all my questions. I would recommend the store and him if you want professional photos taken.
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June 2024 by Rosa M
Always friendly and pleasant!
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June 2024 by Zach Komes
Not open until 12am as advertised here. You’d think management would correct hours on the platform most people use to find them?
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May 2024 by Coffee Shop (Nietzsche)
I phoned the pharmacy to ask whether a prescription that had been sent in hours earlier for me was ready. "You need to bring your insurance card!" the employee demanded. "And you must arrive 30 mins before we close." Obviously, she had missed the part about me "being on my way." My central point, however, is that she was so bent on giving orders that she did not even feel the need to answer my question! So I repeated it. "Is the prescription ready?" Incredibly, she repeated her demand that I bring my insurance card. "It's a yes or no answer," I said. Finally, she said the prescription was ready. Now, fast forward to the time I was at the pharmacy. I expected the demand to be repeated, so I had my insurance card out. Even so, another employee told me--without even using my insurance card--that "your insurance is not accepted here so you must pay $250." I suggested that she run my card through, which another employee did and surprise, surprise, my insurance covered the cost. I spoke to the store manager. She understood my point that an employee had been rude over the phone, but missed entirely my second point that needing to see my insurance card but then telling me before running it through that my insurance is not taken there (and loudly, so the line of customers could all hear!) is contradictory. "You need to bring yor insurance card" goes instead with checking it first before announcing that CVS does not take my insurance. So I walked away from the store manager having taken the decision not to return to that store.
On the following day, I called CVS customer service to file a complaint, only the employee working in the company's customer service call center demanded my birthdate in addition to my name and phone number before i "could" make my complaint. I refused to give my date of birth as I was speaking on a cell phone, and the employee was petulant in her demand. I ignored her dismissiveness and gave the address of the store. "That's not the address in your profile," meaning MY address. "It's the store address," I said. But she too repeated herself, ignoring what I had said. I don't play games with players who are control-freaks. I excoriate them in reviews! "I can either provide my complaint here or on googlemaps and Yelp. What's your pleasure?" I asked. She ignored even this--she had to have all the control on the call. So I announced that I would be making the complaint publically, going around the sordid company.
I then called and spoke with the employee's supervisor, after pushing through innane gate-keeping ("managerial ears only") and told him that I would not be providing my complaint to him as "I keep to my word," and would thus being doing so publically. "Here's my number," I said. Then I added, "I just want you to know which employee is responsible for not only the loss of my business, but also the complaint being made publically." I hung up, as I was not dealing with a company that is a member of polite society. Last thing: what happens when you squeeze jello tightly in one of your hands? Such a person's excessive need for control results in a complete loss of control over that which one has sought to control. If I were a glob of jello, I would be outside of CVS's clenched palm! No business for rigid and dismissive control freaks!!! Join me!
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April 2024 by Marshall Danese
Do not get your prescriptions filled here. Coming to this pharmacy is a fate worse than death. Just when you think it can’t get worse, they’ll find a new way to make your blood boil. Don’t think you can get around it by getting delivery, they’ll mysteriously lose it in the mail and it’ll be a Whole Thing.
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April 2024 by Solitario Romero
Well, the truth is that it's pure rubbish, they say they close at 11 at night, 10 o'clock arrived and they are already closed, they should change their hours because someone who is confident and says at 11, someone comes in for an emergency and they find the store closed, rubbish.
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February 2024 by Nadya Kondrashov
Staff is great but there is ALWAYS a huge line!!! Because of that , I switched to a different pharmacy.
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January 2024 by Caz
I’ve been going to this CVS for at least 10 years. Never once did I have a problem. The staff are helpful. The store is clean. Large parking lot. Even back in the day with Covid and all of the issues with vaccinations, some times one may need to wait, but they do a great job. Even though the techs giving shots one after another, they manage to be pleasant and caring. Of all the CVS’s around Berkeley, this one is the best!
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January 2024 by Stacia Wyman
Pharmacy randomly closes when they want a break. Needed to pick up prescription on way out of town and they were on unscheduled lunch break. Hideously understaffed. Always a super long wait.
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December 2023 by John Hornung
Excellent people work there. Really nice and funny grey haired lady up front. Pharmacy people really on the ball. Only problem is chronic understaffing.
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December 2023 by Sharon M.
Disgusting horrible location. No parking near, does not stay open until 7 per listed hours. Full of college kids and homeless people. Nasty
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November 2023 by Evan P.
Unfortunately, this CVS location decides to close whenever they feel like it. They claim to be open until midnight, but they were already closed tonight at 10pm. Some consistency would be nice.
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October 2023 by Stephanie
After waiting in a ridiculously long line for 2 items, my friend and I decided to leave. We left our items in the aisle prior to leaving and the employee abruptly stopped us, indirectely accusing us of shoplifting. He interrogated us on where the items were placed, if that was all the items we had and to return the items to him. On top of that he muttered under his breath, "don't come back." Inexcusable customer service and will gladly never return.
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October 2023 by Kay B.
Abysmal customer service. I want to be kind and give grace to the staff who are managing in a challenging environment and corporate structure, navigating the insurance system and probably paid poorly, but honestly, nearly every experience getting a prescription filled at this store has been stressful and fraught. The staff are not at all helpful and make you feel like they are doing you a favor filling your prescription. The latest was trying to navigate getting a refill days in advance of the approved refill date since I was going on an extended trip out of the country. The last time jt was delivery of an prescription for my sick kid after the delivery person flaked out and they kept insisting jt was delivered, when jt had never left their store. It's not to say that they are the root of all the challenges but they are just not helpful in trying to navigate a solution. I would go someplace else but honestly there are not a lot of options these days.
