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May 2023 by Michele R.
The return policy is unforgiving. I received a gift and wanted to exchange it for a smaller size and even though the smaller size was available, they wouldn't exchange because it was a final sale. I was the recipient of a gift and didn't purchase the item. I won't be recommending this company because of how they treat the customer. Also, the clothes are too expensive!
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September 2022 by Tamie D.
Their return policy is ridiculous. 10 days!!! Didn't even wear it.. tags still on. Thought I was going to take it on vacation but changed my mind and went to return it (less then 30 days) and was told it obviously was past the 10 days and they wouldn't even give me store credit. I've spent $$$ in the past.. that'll be the last time I ever buy anything from them.
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August 2022 by Richard M.
Very expensive, $250 shirt. Beware of 10 day return policy. Expect a better return policy at that price point. I sense it's an issue with more customers, when I went to return the sales person looked frightened when I said I wanted to return the shirt.
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August 2022 by Julie Klose
One of the best shopping experiences in the bay!Love this little shop in Berkeley. Their store is set up so nice, very warm and inviting. The minute I walked in, I knew this was a store for me! I was greeted by friendly staff, who made my shopping experience so pleasant, right away one of the women working showed me a top that I would never have gotten for myself, but when she pulled it out, and I gave it a try, I loved it!
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July 2022 by Rhonda B.
Horrible customer service and snotty sales person was on her computer entire time I was in the store, Abby. Ridiculously expensive merchandise. The others are okay but Abby set the tone. No wonder this store is always empty.
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June 2022 by Suzanne L.
I purchased $980 on may 30. The salesperson said I had 30 days to return my purchase my daughter was with me and heArd the same thing. There was nothing on the receipt to state any return policy I went back June 25 to exchange one item. I planned to purchase several dresses and tops for a trip There was an empty store and 3 salespersons standing around. I started to select garments to try on and was informed that I couldn't exchange my purchase. I would have to keep it. She very nastily said have a good day A large sale walked out the door and a good customer will never return
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February 2022 by Lenny F.
I have been buying their clothes for years. I used to live in Los Angeles and was able to get them locally, now I order them online. The customer service is superb. Their product is superb. Everything is well-made, and I love their stuff.
