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December 2023 by CARLOS PEREZ
I have used this branch for years and have always found the staff helpful and friendly. Convenient location in downtown Berkeley.
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December 2023 by Phouvieng K.
Honestly this is more of a retroactive review. This restaurant closed down years ago and I've been kicking myself for not patronizing it more often. The food was excellent and the service amazing. Sadly I've not been able to find another restaurant with great value and quality. Like Tikka Corner.
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December 2023 by Ling Zhou
Frankie Singh was extremely professional and helped me sort out all the issues and questions I had with my accounts. He is one of the most knowledgeable and helpful personal bankers I have come across. Thank you Frankie!
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October 2022 by Anita W.
If I could give them zero stara, I would...absolutely worst customer service everrrr..the phone reps are all outsourced...reading from a script...they placed a fraud on my account and no one seems to know how to remove it so I can access my money...40 minutes later still being bounced around...absolutely terrible...closing my account
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July 2022 by Nitish Govindarajan
Melvin is amazing! He was so patient with opening my account and answered all my questions!
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July 2022 by Armamdo Mena
They didn't want to cash me a check from their bank, terrible service
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February 2022 by Nitish
Melvin is amazing! He was so patient with opening my account and answered all my questions!
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January 2022 by j p
Citi customer service is trash. Don't even bother trying to do anything in person at the bank, they just tell you to call their phone trees, which will endlessly loop messages about "go online to do [things you don't want to do]" while you hold for half an hour. Then when you finally connect to one useless agent, 50-50 you'll be disconnected again while waiting on hold for them to send you to someone else.
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October 2021 by Dominic D.
Frankly, the slowest account opening I could possibly imagine. Took them 2.5h to get me an account. Would not recommend to any international students. Wells Fargo and Chase did the same thing in less than 30 minutes.ALso the employee had virutally no information on the products. If I hadn't asked for every single detail, I would have not even been sold anything. I wasn't shown options for accounts, I had to explain (unprompted) that there are other products which I am eligible for (and that are better suited to my need) than what the employee tried to sell me. If I hadn't looked at the website before, I would have probably just left without anything.It was like I was trying to sell myself on a Citi product. Might as well have opened the account online...
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September 2021 by Christine H
excellent customer service by Melvin
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August 2021 by Zi-Chao Lin
Personal banker really has patience while opening a new account
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November 2020 by Dominic Djannesari
Frankly, the slowest account opening I could possibly imagine. Took them 2.5h to get me an account. Would not recommend to any international students. Wells Fargo and Chase did the same thing in less than 30 minutes.ALso the employee had virutally no information on the products. If I hadn't asked for every single detail, I would have not even been sold anything. I wasn't shown options for accounts, I had to explain (unprompted) that there are other products which I am eligible for (and that are better suited to my need) than what the employee tried to sell me. If I hadn't looked at the website before, I would have probably just left without anything.It was like I was trying to sell myself on a Citi product. Might as well have opened the account online...
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January 2020 by Peiran Xiao
Friendly
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July 2019 by Jy
They don’t know what they are doing. It took 3 weeks to make just debit card.
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February 2019 by Jeeyung Kim
They don't know what they are doing. It took 3 weeks to make just debit card.
