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April 2024 by Sarah Omalley
I had two separate order pick ups from this store.The first time I went inside the store and they told me I had to go out back to pick up and just ring the doorbell.The second time I went straight to the back, said “I’ve arrived” through the email, rang the doorbell, and stood there for a while and no one came. Tried calling the store and couldn’t get a hold of them. So, went inside the store and they said to go out back. We went out back and someone else had pulled in while we were in store to let them know we were waiting out back and the same guy we talked to in store took care of that guy first. We proceeded to wait and wait while we were taken care of afterwards.Also, the people in store were more worried about potential furniture sales than taking care of us. The order pick up is very consistent and very time consuming.
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April 2024 by Nikki Ahmadi
The staff here is rude and unfriendly - their selection is also very limited
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April 2024 by Carrie Janot
Love the store. Some associates are super helpful.
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April 2024 by אסתי מור
A stunning furniture storeEverything to my tastePrices are not cheap, but in the long run very worthwhile
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April 2024 by Roni Mor
A stunning furniture store.Modern and not heavy. Everything was to my liking.Even the pictures on the wall
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March 2024 by Davide Di Censo
They don’t respect posted hours. Pickup should start at 9am and doors should open at 10am - however, at 11am nobody was still in the store and doors were locked
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January 2024 by Jonathan R.
This is a first for me dear readers. I have never, repeat NEVER given a one star rating and it pains me now to do so. In this case, however, the rating is justified. The issue stems from trying to obtain a replacement part for a platform bed that was previously purchased from CB2. Crate and Barrel refused to help source or replace the parts because according to them "the useful life of the product (a platform bed) is over, and it is not their responsibility." Really after eight years - how pathetic! Equally awful is the manufacturer won't provide the dimensions for the one part for fear of losing their propriety information. Again, the Crate and Barrel customer service team felt this is justified. So I ask is this the kind of supplier you would source your products from? Finally, and this is laughable - as a "loyal customer" they offered me 10 percent discount off the full price of the replacement bed even though it is on sale for 20 percent off. Talk about clueless. So my friends and readers - there are lots of places to choose from to spend your hard earned resources - buyer beware!
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December 2023 by Damian Brown
Update your store hours, especially for the holidays
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August 2023 by Jeremy D.
This location is on my favorite street in Berkeley. I've spent many years frequenting the restaurants and seeing 4th street evolve. But one thing remains, this location has some of the rudest staff, they never greet you on arrival or interact with you as you are amongst the store. It's dead inside this store; zero enthusiasm with customers which honestly makes you not want to buy anything. When you initiate conversation or ask a question, the responses are flat and don't feel welcoming. I went into the store today, same vibe- no acknowledgment that you're in the store, not a single greeting from a single employee. With the closure of the San Francisco location and challenges for retail as a whole in The Bay, you would think that there would be some sense of care or simple customer service. The rest of the block is super nice and welcoming, always helpful- this location is not, nor has it ever been. Be warned if you go in. They are not helpful or friendly at all here.
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July 2023 by Dov Marocco
Since moving to Sacramento this is now my closest cb2. I’m a big fan, but since cb2 never displays their entire collection in stores or keeps stock of furniture in store most of my purchases are online. The Berkeley location is a nice size but the drive from Sacramento is too far for in-store pickup effectively making it more expensive. The return policies on shipped items (that you’ve never seen) is not good. Retuning will cost you even if never opened or just took a peek. They deduct return shipping and don’t refund shipping to you. Hard to understand how non locals can realistically shop there. Considering Sacramento is top relocation destination for Bay Area residents it’s surprising they have no presence here. On the plus side the Vacaville Crate&Barrel Outlet often has a large cb2 selection.
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July 2023 by Dov M
Since moving to Sacramento this is now my closest cb2. I’m a big fan, but since cb2 never displays their entire collection in stores or keeps stock of furniture in store most of my purchases are online. The Berkeley location is a nice size but the drive from Sacramento is too far for in-store pickup effectively making it more expensive. The return policies on shipped items (that you’ve never seen) is not good. Retuning will cost you even if never opened or just took a peek. They deduct return shipping and don’t refund shipping to you. Hard to understand how non locals can realistically shop there. Considering Sacramento is top relocation destination for Bay Area residents it’s surprising they have no presence here. On the plus side the Vacaville Crate&Barrel Outlet often has a large cb2 selection.
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June 2023 by nelya Zavgorodneva
Very disappointed customer service.I was waiting to pay for the item and the customer representative named Paula was ignoring me not even apologies for the wait.I was waiting and waiting and she was doing something and after that she basically with controlling tone told me do this do that.Terrible terrible customer service. Usually, all representative nice and polite at this store,but this lady was very rude.
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June 2023 by Gautam Banerjee
Limited display items. Little pricey. One can visit and decide.
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March 2023 by Leo Yang
Great customer service did not expect to my issue to be resolved as quickly and seamlessly. Had an issue with an order, called to see if I could switch the purchase for a new one (within 30 days of purchase) without issue. The store even put it on hold to allow time for our contractor to remove the item to be swapped.Yvonne (the person who answered the phone) if you're reading this you went above and beyond!
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February 2023 by Nancy T.
Marko and team were a joy to work with. They were very helpful loading a heavy marble table into my car and making sure it was secure. Got a great deal on a floor model!
