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March 2024 by Anna Wang
Made reservation to pick up at Budget a rental Car at 600 Gilman St, but the location does not even exist. The area is under construction and no business sign what so ever. Called the listed phone and no one answers and corporate office do not even know the status of this office.
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January 2024 by Ava R. Hoffman
I’ve had good experiences renting from this location multiple times. Clean and new cars and quick and friendly service from the staff.
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June 2023 by Rob Perica
Wayne was fantastic. He thought the car I rented was too small, and offered me a choice of a van or suv. I chose the van - Chrysler Pacifica - and had a fun time for a week.I was renting because my car was in the autobody shop, and it was taking longer than expected so I rented a RAV4 after that.Budget and Wayne in particular were great at directing me how to get it the best value car and the best deal online. I would give 10 stars if possible, and felt so impressed that I gave Wayne a $20 tip.The location looks rough, but don’t let that put you off. The area is getting redeveloped and so the old steel factory is getting re-purposed. If you’re cool with colorful graffiti, this is the place to get the best deal in town
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June 2023 by Mauricio M.
I rented a moving truck and made a reservation with them a month prior. The day before at 1pm, they call me to tell me they don't have the truck (because the catalytic converter was stolen). I said fair enough not your fault. I asked them if they can find me another truck, they told me they would call me in 2 hours, they never did. I found the number for the inventory person, they told me they would find me another truck but kept pushing me to change my date or the size of the truck. I told them I couldn't, I had a specific move in date. They said they would call me back asap. They never called me back they just abandoned the reservation. If it wasn't because I trust no one and called Penske, I wouldn't have ever moved.
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March 2023 by Marc Lehe
(Translated by Google) Reservation made by internet on Saturday February 18 for a rental from Sunday 19 at 9 a.m. to Saturday 25. Arrived on Sunday at 9:05 a.m. No car available. The manager asks me to come back at 10:30. Still no car available. He offers me to go to Auckland airport where I also found myself without a car available. Lamentable!!! To flee !!!(Original)Réservation faite par internet le samedi 18 février pour une location du dimanche 19 a 9h au samedi 25. Arrivé le dimanche a 9h05. Pas de voiture disponible. Le gérant me demande de revenir à 10h30. Toujours pas de voiture disponible. Il me propose d'aller à l'aéroport d'Auckland où je me suis aussi retrouvé sans voiture disponible. Lamentable !!! A fuir !!!
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January 2023 by Allison Allison
Absolutely brilliant peeps, if you get the right ones.Corporate office a hot mes, 2 of 2 cars broke down.
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September 2022 by BARBARA F.
I am fed up with hour long lines at Budget. Fast break means nothing except wait wait wait. Budget, I detest this and I'm done with your lousy service. I'm physically impaired and I can't stand in your lines any more.
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July 2022 by Nona Chambers
Reserved my car and prepaid a month prior. Arrived on the day to pick up my rental. Didn’t receive want I reserved online however, I got a better rental!!! It was clean inside & out. No dents or dings and freshly washed! Excellent condition which made our ride so much better!!! Thank you Berkeley Budget for making my mini honeymoon grand!!!
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July 2022 by Nona C.
Reserved my car and prepaid a month prior. Arrived on the day to pick up my rental. Didn't receive want I reserved online however, I got a better rental!!! It was clean inside & out. No dents or dings and freshly washed! Excellent condition which made our ride so much better!!! Thank you Berkeley Budget for making my mini honeymoon grand!!!
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June 2022 by Erin K.
They canceled my reservation the night before our reserved date. I reserved to pick up a 12' truck at 9am and it was cancel out of no where at 9pm the day before.
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October 2021 by Ron M.
This location may not be to blame, but I rented a 16 foot truck and car trailer to move to Eugene, OR and on a steep downhill stretch nearly lost control due to the front end and steering wheel shaking VIOLENTLY at only 50 mph. Needless to say, the last 150 miles I went very slowly on the downhill stretches (above 40 the violent shaking would start) and I made it to my destination late that night. Instead of apologizing for endangering my life, or maybe refunding the rental fee, the company claimed the truck was fine and when I refused to drive it another mile because it was unsafe to drive (the return location was an hour away from Eugene), they charged me more than $1,500 dollars to tow the truck. NEVER rent a truck from Budget.
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September 2021 by Mis understood
Calls and hangs up!
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February 2021 by Elvera K.
If i could give 0 stars i would. horrible rental company, they take your money even if you didn't use their services. WOULD NEVER RECOMMEND!! horrible customer service idk why anyone would represent a company like this, matter of fact idk why they still in business.
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February 2021 by Ann M.
Hundreds smushed together. 4 hour wait. . They have plexi glass so their employees don't get Covid. Customers all with Covid In a week Denver airport. Totally unacceptable. Where is the CDC. How is this allowed
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November 2020 by Forest S.
Terrible experience!!!! I reserved a truck with my business debit, Rode my bike 15 miles to Oakland airport to pick up reserved truck, only to be told after a long line, that I could not rent the truck with the card it had been reserved with. Rude and unaccommodating in person and on the phone. I left on my bike after a phone call transfer runaround. Rented successfully and with no problems from a local competitor U-Haul. THEN, I looked at my bank statement and Budget HAD CHARGED ME FOR THE RENTAL! Another multi hour phone call runaround to rectify the situation and get a refund. No thanks. My company has dropped our Budget business account and has gladly taken up with U-Haul.