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May 2024 by Orin Chen
Banker Moises is very friendly and professional, best banking experience ever. Thank you!
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April 2024 by Ela Panda
Rude and not helpful, I do not recommend this branch.
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March 2024 by Becky J.
Trying to reach a customer service representative to file a fraud claim took several hours and many robots. Are there humans who work there? The customer service is so bad it seems like a scam.
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March 2024 by Barbara Goldstein
A friendly, competent, and customer oriented branch of "Bank of America" - - once you are inside.
The bank-tellers and workers make more than up for the rough and sketchy block they got assigned to by higher-ups and city planning. Helpful, friendly, clean (inside). Outside: Bank customer's personal safety does not seem a priority to Bank of America HQ or Berkeley city planning.
PS.: It feels like an outpost in the Wild West there
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March 2024 by Haixiang Zhang
Understaffed. Don't make any appointments at or later than 3pm at this branch, or you will be asked to leave and come back on another day. I had an appointment at 3:30pm and arrived at around 3. After 45 minutes wait, I was told that they were not able to help me because they close at 4 and there's not enough time to finish my appointment (even without asking what I need help with). Have to make another appointment on the next day.
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February 2024 by Rebecca Nguyen
Even though they were understaffed and one of their main tellers was running late, the guy and the woman at the counter were so incredibly nice and patient. Even though I didn't have an appointment, they managed to squeeze me in to speak with someone.
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October 2023 by zain alattar
Understaffed, often a line of 4+ people and only one working teller. But Bouchra is awesome!
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September 2023 by Fred Ramses
Thank you for all the help in particular Boushra who did her best to make sure I had all my documents ready and took real good care of me and my Family. Jesus Mendoza was very fast and efficient and made everything easy and efficient. Thank you so much for the service, can’t wait to come again
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June 2023 by Juztine Warren Tuazon-Martin
My experiences at this branch have been quite rough. They do not answer the phone, even when there are no customers in the store. Communication with the tellers is very difficult, as they seem to be missing important information that is vital for their customer service abilities. They also do not wear name tags and refuse to give you their first names. The situation escalated when someone named Ivory came to assist the teller with something they didn't know how to do. Ivory began to misgender me. When I asked to be addressed correctly, Ivory's response was, "Oh come now", and then continued to misgender me. I was quite shaken as the misgendering went on; I felt embarrassed and humiliated. I know I was visibly upset because the teller continued to say, "you can calm down or you can leave" while also misgendering me. These employees should be trained on how to better interact with different kinds of people.
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June 2023 by Juztine W Tuazon-Martin
My experiences at this branch have been quite rough. They do not answer the phone, even when there are no customers in the store. Communication with the tellers is very difficult, as they seem to be missing important information that is vital for their customer service abilities. They also do not wear name tags and refuse to give you their first names. The situation escalated when someone named Ivory came to assist the teller with something they didn't know how to do. Ivory began to misgender me. When I asked to be addressed correctly, Ivory's response was, "Oh come now", and then continued to misgender me. I was quite shaken as the misgendering went on; I felt embarrassed and humiliated. I know I was visibly upset because the teller continued to say, "you can calm down or you can leave" while also misgendering me. These employees should be trained on how to better interact with different kinds of people.
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May 2023 by Juztine Tuazon-Martin
My experiences at this branch have been quite rough. They do not answer the phone, even when there are no customers in the store. Communication with the tellers is very difficult, as they seem to be missing important information that is vital for their customer service abilities. They also do not wear name tags and refuse to give you their first names. The situation escalated when someone named Ivory came to assist the teller with something they didn't know how to do. Ivory began to misgender me. When I asked to be addressed correctly, Ivory's response was, "Oh come now", and then continued to misgender me. I was quite shaken as the misgendering went on; I felt embarrassed and humiliated. I know I was visibly upset because the teller continued to say, "you can calm down or you can leave" while also misgendering me. These employees should be trained on how to better interact with different kinds of people.
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January 2023 by Marina Logares
Came on Monday 12th December at 11am asking for wiring my money to my home account because I’m leaving the country. They told me they couldn’t help at the moment so I should wire the money myself through the mobile app and call by phone to close the account. I came back the very same afternoon Monday 12th December at 15h in order to ask for help with the transfer since the web page did not allow wire transfer for more than $1000. They got me an appointment for Wednesday 14th December at 14:30h ensuring I can do both on the same appointment. I came to this appointment and they tell me they can not make wire transfers since Tuesday. Moreover they clarified me that a wire transfer will take 3 to 5 days and I can not close the account earlier than that. All the time I was explaining that I leave US on Saturday. That I thought a week to do this was enough. They were telling me all time it was ok. Now they just sent me to another office that I hope it’s not closed since I came to this office on Monday after reading an announcement at this other office being closed permanently…
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November 2022 by Hong Quan
This is the worst customer service ever. Last week we went to this location, the teller kept us waiting even though she did not have any customer in front of her. She was chatting with a lady sitting on the back desk. The teller was rude, while we asked why keeping us waiting, the lady that was in the back curly dark hair was worst than the teller. She was loud and extremely rude. We asked for manager, she said she is the manager, could not believer what we heard. They should shut down this location.
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November 2022 by sunny hsu
Terrible customer service. Insanely slow front desk for and shortage of staffs all the time
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July 2022 by Said Benane
A bank without quater !!!!!!
