Ashby Lumber, a family-owned business serving the Bay Area since 1968, is known for its extensive selection of high-quality lumber, hardware, and builder supplies. Located in Berkeley, it caters to both DIY enthusiasts and professional contractors, offering everything from premium wood to essential tools and materials. Customers often highlight the knowledgeable staff and excellent customer service, which vary depending on who assists them. Many reviews praise the responsiveness, friendliness, and patience of team members like Victor, Charles, and Tony, who provide thorough communication, help find the right products, and ensure a smooth experience. Customers appreciate the attentive service, especially during complex projects such as remodels and landscape work, with some noting that Ashby Lumber has become their preferred store over big-box competitors. The store’s reasonable prices and reliable delivery also stand out, with several customers expressing their intention to continue shopping there for future projects. Overall, Ashby Lumber is recognized for its quality products, dedicated staff, and trustworthy service that make it a favored local resource for building and renovation needs.
It was pretty easy I was in and out. I believe Mario was his name who helped me. Also had a good vibe Friendly and ready to serve.
April 2025
Ashby Lumber is a top of mind and amongst my favorite go-to local hardware store! I’ve enjoyed the products I’ve bought here, but recently was thankful for their customer service, specifically Charles, who helped me with a fix with a positive attitude. My humble gratitude to the people here!
February 2025
Based on reviews it does seem like customer service comes down to who you end up with helping you. So far I’ve had really great experiences there and they have a really great selection of supplies. I’m so glad they are right by my house.
