-
January 2024 by Litsa
My dog was diagnosed with a tooth that is infected and needs extraction. I called VCA and was advised that they would not be able to help in a timely manner because they would need to see my dog “multiple” times prior to the extraction thus unable to be timely. Red flag! I understand if they need to see her once and take blood to do blood work and then schedule the extraction but they said it would require multiple visits. Clearly they are not interested in assisting a dog until they make a certain amount from general appointments. Scary stuff!
-
August 2023 by Nancy C.
I have 2 GSD and they have been there for me from the time I got both of my pups at 8 weeks. I was a first time dog owner and Dr. Ryan was so super helpful in guiding this new fur mom. My pups are now 3 years and they love their vets dr. Ryan and Dr. Jacobson as well as the friendliest team. Their CARE program has been super money saver. I just love that they even take the time to call soon after or text after treatment. I've even traveled in one incident and use their app to get answers from vet in their network. And the next Dayi got a text from Dr. Ryan to follow up..which was amazing.
-
July 2023 by Randi McCoy
Very friendly staff and veterinarian.
-
July 2023 by Tina N.
I've been at VCA Benicia for about 3 years. My little Shih Tzu was sick and I couldn't get her in at her veterinary office, so I got a same day appointment at VCA Benicia. Doctor Jacobson and staff have been great, they have taken really good care of her since. Six weeks ago she was diagnosed of having a malignant melanoma tumor. I also had good experiences at VCA Walnut Creek and VCA San Leandro. A few days ago I had to call for an appointment for euthanasia and they took so much care, explained everything, gave us the time we needed. It was a peaceful experience. Miss my Sassi.
-
May 2023 by Kevin Haynes
I take my cat here. Good service and friendly staff. She has gotten spayed & vaccinated here. Staff was very helpful post operation. No complaints!!!!
-
March 2023 by Brandon R.
I have been in the VCA family of vet services before so I sort of knew what to expect. But the VCA in Benicia has so far surpassed my expectations. Both of my dogs, Gabby and Poly enjoy going here. Everyone from Olivia, Kimberly, Camry, Samandra, Alex, and Jennifer will call to check up the next day. They are all concerned in making sure both Gabby and Poly are doing great after the previous days treatments. Last time we were in my littlest dog Gabby was having a reaction to a vaccine. Kimberly told me to bring her in right away, she said it might take a minute for Dr Jacobsen was in surgery. In between surgeries Dr Jacobsen looked Gabby over and gave her some meds to relieve the issues we were experiencing. Again between surgeries that same day Dr Jacobsen called to make sure Gabby was doing good. Everyone is very understanding and compassionate. I highly recommend VCA Benicia in Benicia.
-
March 2023 by Sammy Thordarson
This review is long overdue!! We switched to VCA Benicia when our dog Ellie was a puppy (after we had negative experiences elsewhere) and could not be happier!First and foremost the doctors and staff are so fantastic. Dr. Jacobsen is our main vet-- she is compassionate, thoughtful, walks you through treatment plans, and never makes you feel rushed. My pup Ellie loves her!All the vet techs are amazing as well, they are gentle, quick, and great at what they do. Everyone goes out of their way to make sure that your animal feels safe and secure before doing any exam or starting the appointment.Front office staff has always been kind and so accommodating when we call with questions and to make appointments.We have never had a wait, they are so great at working us in off the waitlist when we have an acute issue, and have a super efficient text messaging system to convey info about appointments and results.I also love that they walk you through an itemized plan before any treatment starts so there are no hidden fees when you check out. Compared to other practices we've been to VCA's prices are very fair!Our pup Ellie had her spay surgery here as well as acute wound care after she was attacked by another dog (worked us in same day), and we truly couldn't have had better experiences.All in all, We HIGHLY recommend this clinic, the doctors, and the staff! Five stars, Ten if I could!
-
March 2023 by Taryn B.
The Dr.'s & staff here are great!Everytime we have had to call them to see Lulu we have gotten a same day appointment. Lulu is my Mom's world. And when I had to get one of my kitties in they saw Minnie right away other than one time because I called just before closing - got her in 1st thing the next morning & it was not life threatening.Lulu is a senior doggie, so it is important she be taken care of and they have just been wonderful! We appreciate them so very much & definitely recommend them!!! We're lucky as they are literally just around the corner.
-
February 2023 by Mary Jane X.
I absolutely love this place. Everyone is so friendly. Very informative. Didn't feel rushed one bit. The Vet was happy to answer my list of questions. My little Cooper and I definitely recommend this place.
-
February 2023 by Angelica S.
If I can I would give them 0 stars. No customer service what's so ever. I was 10 min late to an appointment in which I was told I made it on time after 10 min I would get re-scheduled, this was my 2nd time here and I was never told this information. I guess front worker called Dr. or someone and was told to reschedule me. I asked if I can talk to someone else because I had taken the day off from work. She said the manager was busy and she could come out, really?! I guess they don't care for new customers or I didn't fit their image, umm I would think twice before you take your pet to this place who seems to not care if a pet is hurting.
-
December 2022 by Christina
I wish I could give VCA Benicia Animal Hospital 10 stars! We have had such poor luck finding a new vet office we love since moving to the area, and VCA went out of their way today to prove they care about our pets and about us. Even though they didn't have an appointment available to treat my pup's ear infection at first, Kim called me back right away when she learned of a cancellation, and Dr. Ryan took the very best care of him. They calmed his nerves with tasty treats, and it felt like the whole staff came out to the waiting room to meet him and give him love. He's now home and on the mend with a pain-free ear, and we will go back to VCA every time he needs care moving forward.
-
December 2022 by Christina Huntress
I wish I could give VCA Benicia Animal Hospital 10 stars! We have had such poor luck finding a new vet office we love since moving to the area, and VCA went out of their way today to prove they care about our pets and about us. Even though they didn't have an appointment available to treat my pup's ear infection at first, Kim called me back right away when she learned of a cancellation, and Dr. Ryan took the very best care of him. They calmed his nerves with tasty treats, and it felt like the whole staff came out to the waiting room to meet him and give him love. He's now home and on the mend with a pain-free ear, and we will go back to VCA every time he needs care moving forward.
-
November 2022 by Rebecca Gehlen
Thank you all! You took care of my guy with what I knew, what I am still learning, and what I shared with you. The staff and Dr. Machowski took their time without pushing our newest canine addition to or beyond his absolute limit. The extra time, I felt, they took was exactly what he needed. I was happy with everything including the transparency in care, cost, and programs. Emily at the desk, who I worked with, was wonderful too; thank you for being so personable. This clinic and staff understands animals from, my opinion, all walks of life.Yes, I seemed flustered when I arrived because I was unprepared to mask. I was not mad at the clinic's precautions, I was disappointed in myself that I did not have one in the car to put on before entry to the clinic; I was too focused on my dog anf making transitions as seamless as possible.I already told my mom about this place to transfer her feline animals from Napa; that's how impressed I am!Again, thank you for all your staff and clinic does to make it the best experience as possible!
-
November 2022 by R.
Thank you all! You took care of my guy with what I knew, what I am still learning, and what I shared with you. The staff and Dr. Machowski took their time without pushing our newest canine addition to or beyond his absolute limit. The extra time, I felt, they took was exactly what he needed. I was happy with everything including the transparency in care, cost, and programs. Emily at the desk, who I worked with, was wonderful too; thank you for being so personable. This clinic and staff understands animals from, my opinion, all walks of life.Yes, I seemed flustered when I arrived because I was unprepared to mask. I was not mad at the clinic's precautions, I was disappointed in myself that I did not have one in the car to put on before entry to the clinic; I was too focused on my dog anf making transitions as seamless as possible.I already told my mom about this place to transfer her feline animals from Napa; that's how impressed I am!Again, thank you for all your staff and clinic does to make it the best experience as possible!
-
October 2022 by LA Kristopher
Always great visits, doctors are excellent and helpful in explaining conditions and treatments. All staff is great. You might pay a little more, but you get a little more. I'm very okay with that.Also, easy pay with immediate email receipt. Place is sterile and clean. One demerit is customer benches/chairs, in waiting area and the one exam room I visited. There are hard and uncomfortable, wooden seat area, no cushions. I don't have much padding back there and it was bad for me.
