-
January 2024 by Crysta Tim
Great variety in products carried and friendly customer service.
-
January 2024 by Andrea Arnold
Every time I come in here, there is a party of employees at the cash register, but no one acknowledges you. The only one who has been helpful over the years is the older guy with glasses. Friends of animals was a horrible experience of the same exact thing. The volunteers are in the way of the narrow cubby they keep cats, socializing with each other but ignoring the people looking to adopt. There is only this option in benicia. I drive out of town.Please, don't get it wrong. I try back every once in a while to give them the benefit of the doubt. But I never seem to leave happy. I'll try back in a year or so. I do want to support local2 stars for that 1 guy. Thank you, sir!
-
December 2023 by Lorrie H.
I have gone in for a few things before and it was always pleasant. Yesterday I needed dewormer and flea removal stuff for a very sensitive senior cat. The employee must have seen the look of confusion on my face and came over to assist me. She took the time to explain some of the products and the ones she uses. I really appreciate that personalized customer care. You can't get that with online shopping. Thank you Pet food Express Benicia
-
August 2023 by Krystal Hinkle
Oh my goodness it was so clean and well organized! All the employees were helpful and kind naturally. Although the prices are a tad bit higher than other places, it is worth the extra few cents for the comfort knowing you have quality items and safe pet friendly toys
-
August 2023 by Isabel Robles
Took my maltese foster to get a bath and decided to buy some new combs for him. (Sorry I did not get the person's name now. By the time I was done cleaning my boy; they were off helping another customer). But you know who you are! :) It was nice to hear someone that loves their job guide me and help me pick the best option. Totally made a huge difference with the entire grooming process! Thank you Pet Food Express team! Keep up the great work.
-
July 2023 by Audrielle A.
Got talked into doing the buy 3 and get a 4th free because we could return/exchange them later on. Unfortunately my dogs did not like the product. So in an attempt to return them even for store credit they refused 3 unopened bags due to a new recent '30 day return' policy. The cashier did not even suggest to take the food off my hands because what am I to do with it now? The dog food was not cheap and I am out at least $150. Very disappointed with the service and will not be a returning consumer.
-
July 2023 by Michele T.
I went into the store on July 16 and Alexis help me find flea medication for my kittens and the mama cat. Unfortunately they also got worms so she help me find the medication for that as well. Alexis is a real gem. She is so helpful. Her customer service is top notch. The store is so well organized and very clean. Makes it really easy to find items you're looking for. There was also a spay and neuter Clinic when I went in that day and the ladies were so helpful, they help me find a place that goes based off of your income so I will be able to get these four boys fixed before I find them happy homes and also the mama cat spayed as well. So thank you ladies at the adoption clinic. You were very helpful and as always I just realized I had posted seven months ago and didn't even realize Alexis is so helpful that I sent her a second review. Now that is super customer service. You're amazing I'll be back.
-
May 2023 by Stacey W.
Friendly staff. Bathing facilities, vet, and training, dog food. What more could you ask?
-
April 2023 by George Bell
This place is awesome! I have 2 rescue that the entire staff knew about after I told them and they handled r PIT BULLS WITH LOVE.
-
March 2023 by Isaiah G.
I was next door and decided to stop by. They have really good quality items here. They had a car adoption going on . They also had refrigerated dog and cat food. They didn't have my cats food but we got a different type. We got a huge bag of litter pellets. We also got two birthday hats. I also noticed they had birthday cookies for dogs. Definitely worth checking out they were so cute. They also had dog washing stations. It was a little expensive but definitely worth the quality. It's also extremely clean in here.
-
March 2023 by James Boyer
Really dope deals. The manager here is whack as hell though and hella rude. Not helpful at all. Surprised he hasn't been replaced.
-
February 2023 by Margaret F.
The customer service was awesome! MerIissa in Benicia, Ca. store was kind, helpful and very knowledgeable. She deserves more than the 5 stars!!!!
-
January 2023 by Jenny Mac
Great place, friendly staff for humans and four leggers. Love the bathing room for my pooch.
-
January 2023 by Maureen P.
This is a fantastic store for all of your pet's needs. The employees are very knowledgeable, helpful and friendly. The store manager, Kristen, personally helped me select a cat collar and name tag for my almost 10 year old kitty, Elsa, who has never worn a collar. I'm happy to report that Elsa is wearing her new collar/name tags this evening. Thanks Kristen and staff!!
-
November 2022 by James Von-Clute
Great store, always clean and short lines. Adopted a kitten here last year.
