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August 2024 by Annie Markas
The team was super communicative throughout the whole process! It was amazing to be able to text our lender after hours when I had a question! They helped me every step of the way with my questions as a first time home buyer! Highly recommend!
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August 2024 by Veronica Thomas
Monica was able to get things done very quickly.
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August 2024 by Zack Dobson
I have a loan through Cross Country Mortgage. I am a first time home buyer who is not familiar with the process of loans being transferred. I have been charged a late fee within the first year of paying a mortgage. I asked for some forgiveness but received nothing. I am giving this three starts because the initial process was smooth but since then it has been difficult. I have to say I will not go with them again when I refinance.
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July 2024 by D Lee
Team Jones you are amazing!!
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June 2024 by Leia Hartje
It was a pleasure working with Monica and her team. They were responsive, timely with excellent communication. I look forward to our paths crossing again soon
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June 2024 by Mihaly Gorbach
Monica and team were incredibly communicative, kind, and QUICK. As a first time home buyer they were able to answer every question, organize everything, and make it happen in such a short turn around time. Everything went so smoothly! This was such a big undertaking for my partner and I, and this team made it look easy. Thank you all!
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May 2024 by Darlene Espinoza
Writing this review for Monica Jones, an incredible mortgage originator with CrossCountry Mortgage, and national business coach, fills me with immense joy and pride. Monica has not only helped thousands of families achieve their dream of homeownership, but she also elevates the careers of countless mortgage originators through her impactful coaching, driving them toward greater success and profitability.
Monica's deep expertise and commitment to high-level service shine through in everything she does. Her genuine desire for the success of others, paired with her skills as a mentor and leader, make her a beloved figure in our industry. She possesses a remarkable ability to command respect and captivate an audience the moment she steps into a room, reflecting her strong presence and the high regard in which she is held by her peers.
Her extensive experience and thoughtful approach to business—prioritizing relationships and meaningful interactions over transactions—demonstrate her leadership and dedication. As a loan originator, I am privileged to collaborate closely with Monica and benefit from her exceptional mentorship. Witnessing her skills in action is truly inspiring.
Most importantly, I am honored to be Monica’s mother. My role as her mom brings me great pride and joy, yet I am mindful to review her as a peer in the industry. Monica is not just a leader in our field; she is a guiding light and an inspiration. Her profound impact on our industry and on my life is immeasurable, and I write this review with both professional admiration and a mother’s incredible pride.
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January 2024 by Phat Ly
Another smooth purchase process with team Jones. This is our second time working with Monica, Lauren, and now Rhonda. Before we started house hunting we went through the pre-approval process to give us better leverage when making an offer. We then listened the the advice and options we could exercise. We went over with Monica about potentially using a 2-1 buy down to lower our interest rate since it was pretty high. We also went over future refi options. When we were ready to make an offer on a place, we used Monica's team's reputation to close efficiently to our advantage. With a lot of loans getting denied, we showed our evidence and our offer was accepted. The process to get funds moved was fast and furious. Monica's team was in constant contact during every step of the closing process. We had the keys in our hands right after New Year. Really appreciate them working over the holidays. Thank you Monica and team❤️.
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January 2024 by Tessa Drury
Monica is amazing! Team Jones has helped dozens of my buyers get into a mortgage over the years. Monica is always knowledgeable on the current market, she's organized, communicative, and she's super helpful especially with first time buyers who need the extra time and effort to be sure we have a smooth escrow process. I love working with Team Jones! Thank you for all you do.
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September 2023 by tracy persons
Team Jones is beyond amazing! They get the job done quickly and efficiently. Great communication and top notch service!
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September 2023 by Regina Turner
The entire team is absoutely amazing. The videos were very helpful.
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August 2023 by Matt Linton
Excellent mortgage lender! Good communication and smooth transaction. We were able to get our loan, sign remotely, and close on schedule, which was largely possible because of the great work of Team Jones.
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March 2023 by stan j.
Can't say enough good things about Monica Jones and her team. I was treated with respect and with prompt service. They offered a competitive percentage rate and everyone followed up quickly and responsibly. They made accommodations when I had to travel out of town for business and bent over backwards to help me and my family. I was very pleased with everything at the offices of Monica Jones and Cross Country mortgage. No complaints; excellent service.
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February 2023 by Andi P
I recently bought my first home with the help of Monica Jones and her team. It was a great experience because her team helped me every step of the way, answering all of my questions promptly. They were very responsive and kept everything moving smoothly. We closed escrow in just 10 days, just before Christmas! I really appreciate all their help and so happy I was able to work with them. She also was very knowledgeable about loans and interest rates as we are currently in a time of uncertainty as it pertains to rates. I appreciated all her help and guidance in this stressful time, but she really made it very easy and stress-free! I believe I did get the best loan for my situation and also feeling optimistic for the future as rates fluctuate. I would highly recommend Monica Jones to anyone looking to purchase a home for her great communication and expertise.
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February 2023 by antonio custodio
Monica Jones and her team worked great with me and communicated almost every day with me during my loan process, and the entire team was helpful and responsive in helping me through the home-buying process. I enjoyed working with the entire team!
