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9AM - 5PM
Benicia
Mobile Phones
“So I visited world phones twice now - 1st Time my phone was smashed to pieces and Darryl put it back together like it was brand new - amazing!!! 2nd time. my phone went swimming for a couple hours and again Darryl put it back together like it was brand new - incredible!! Prices are good. Timing is the best, super quick and I trust him 110%. Thank you thank you for being so knowledgeable and great at what you do. I am so grateful and I appreciate your assistance more than you know. I Recommend this place and their craftsmanship more than 5 stars. I'm in emeryville and the drive is well worth it.”
“Josh has been amazing and has helped me with every single question for the last 2 months and i have learned so much about the IphoneHe is a great representation of the companyHe is so friendly and helpful to everyone”
“Had iPhone screen replaced, bought a new case & some cords while there. They are so helpful and knowledgeable about cell phone stuff that I can't figure out. Highly, highly recommend them.”
7:30AM - 7:30PM
520 Broadway, Vallejo
Mobile Phones
“The owner King place is the best place to find cheap phone service and repairs. I definitely recommend it.! Cricket, AT&T, smaller carriers like Gen Mobile, mobile ultra mobile and Lyca!”
“I had a technical problem with my iPhone 11. I stopped at this Verizon store in my town and Edwin helped me. The problem took about 30 min to troubleshoot, but he was patient and persistent, and was able to fix it for me.”
“My son just left here. Thank you so much for fixing his iPhone 12. He has been dealing with his phone not charging. He could charge it intermittently at best. Just finding out why he didn't take it to a iPhone business that fixes phones. He got ripped off 200.00 from a phone repair business in Walnut Creek previously. So he didn't want to try another repair business. Well today changed everything. The repairman fixed his problem in minutes. Gave him a complimentary fix too. Now my young adult son is back using it stress free. Thank you so much”
“I would just like to give big big props to your employee at the store on Arnold Dr in Martinez. I have been to three other of your locations in the last 3 days and been on the phone since Friday with your 611 service and no one could help me and I walked in and he did one thing and it fixed my phone he is an amazing employee and I've always had absolutely wonderful results from this store!!!! I want everyone to know if you have a problem with your phone go to the Arnold drive Martinez T-Mobile and they are going to fix it and help you!!! THANK YOU so much to the employee Muhammed you are wonderful and I'm glad that you are employed here and know what you're doing!”
“Their customer service game is Strong. I appreciate that being in the CS industry myself. Even with my annoying inability to clearly explain my needs... they helped me with a smile. Definitely the best metro I've been to thus far.”
“Well, I was calling around for information on Wi-Fi a month or two ago and I talk to this nice gentleman. Sergio and I took his number and then I called him yesterday because I was ready to do your fiber optics and he was really great. He was amazing. He did everything he needed to and then some. He also let me do things over the phone so I didn't have to stop my day and go to the store.”
11AM - 7PM
1055 Arnold Dr, Martinez
Mobile Phones
“My sales rep Jacob B. was very knowledgeable and helped me with every question I asked. Would recommend his service to anyone! Thank you Jacob for helping me get my new phone set up! You made it very easy for me!”
“I was here about 3 weeks ago getting the new iPhone 15 Pro, I was helped by Jocelyn Marquez she was very nice, & on point & she helped me with everything I needed-phone trade in, transfer, accessories etc. Great customer service”
“I switched back to Verizon yesterday after being with AT&T for a little over a year. AT&T was a horrible experience from start to finish. Will never do that again. Augustine at the Verizon store was a dream come true he made the transition very easy even though it took two days to accomplish. AT&T made it very difficult. Augustine even set up my Verizon app on my phone. That was lovely. We also switched over our Internet off of AT&T to Verizon. This will be a new experience for us. I look forward to it. No more AT&T complications, drop calls, TV going out on a regular basis.”
“Our overall experience was amazing. Mason, who was the person who helped us, was very cordial and helpful and had good insight to what would best fit us and where we could benefit the most.”
“By far one of the best experiences at any att store and there's one person to thank for it all.Ira HairIf you are buying anything from this location buy from that man!He's got a good heart. I wish him the absolute best for his service he provided. Loyalty and honesty are NOT the same thing but you earn loyalty WiTH honesty.Ira solved my cell issues and worked with me, patient with me for a few hours. This experience far exceeded any prior.We had genuine conversation and instead of simply trying to make a sale he just DID his job! It's a DoG eat DoG world out there and most people will do anything to sell you crap u don't need but he didn't even try that with me. We both understood at that another location the man wanted to make a sale and did me wrong as a customer. ( my words not his ) but I will never go back to the Lafayette location as I know some of the employees now are not genuinely trying to take care of a customer and have them coming back they are trying to get a quick buck. Well they won't get another from me and I will get his name and I will review him later. Good people do not deserve to be played.Do good... good things come! I will spread the good word and I hope this employee has people flocking to him for his service!”
“My wife and I both needed new phones. Yiikees!!! Lucky for us, when we went in a couple of evenings ago, the store was very slow (we were literally the ONLY customers) and Mohammed, the nice gentleman who served us, took the time to help us with EVERYTHING we needed without rushing us, or making us feel stupid! LOL! We all know how complicated even the "simplest" of smart phone can be today, so it's real refreshing when someone like Mohammed can do his job so well, and with such a good attitude! Thank you Mohammed...I'm going to drop off a gift card for the Cheesesteak Shop for you this week...promise! By the way, we are both super-happy with our new phones.”
“Ordering my iPhone 15 Pro Max White was a big pain. I had originally ordered same day pickup at the Danville Location and ended up canceling my order due to the bad customer service i had gotten from the danville site. I had eventually reordered the iPhone and ordered same day pickup at the concord/sunvalley mall location. I had waited the whole day with both call or email. So i waited another day and decided to go in person and was warmly welcomed by Roger. Roger was a blast! He helped me get my iPhone that same day. Had a great time and was taken care of. Roger, i appreciate your help and I hope you get a raise”
“The employee named Dom was extremely professional and offered helped me tremendously. He also seemed to have a lot of experience at the position he’s in. Highly recommend him for a management position if one ever opens up. Very polite, informative, and thorough.”
“I got immediate,friendly,knowledgeable customer service, at the metro by araceli and her boss I was done so fast,I was shopping at dad's longer than getting a new phone.”
“Rushed into this location thinking it would take awhile. Craig was amazing!! I had issues with my wifi's(2), and Craig fixed both within minutes. I was on the phone over an hour last Saturday and the problem still was not fixed. Craig is one heck of an asset to T-MOBILE.I was able to make it back to my office before my clients arrived. Thanks so much Craig!! I know where to go when I have any issues with my equipment.Carla Sims-Cardwell CEOMobile Identity Services LLC”
10AM - 8PM
5201 Sonoma Blvd #31, Vallejo
Mobile Phones
“(Translated by Google) I liked the attention Jannia gave me, very patient, even though she was busy with the clients, she helped us all, thank you very much! I would definitely go back to this store(Original)Me gusto la atencion que me dieron muy paciente Jannia apesar de que estaba ocupada con los clientes a todos nos ayudo muchas gracias.! Definitivamente volveria a esta tienda”
“I can't say much about this store itself. But I will be talking about my experience with switching to cricket wireless. It is amazing! I am so happy now. I have 3 lines with them and I was able to move my phones to them. I can't recommend them enough. Very happy customer!”
“Camilla was great she helped solve a problem with the insurance that no other store could. She was very patient and very friendly always smiling. Its good to see that some stores still have people with great customer service.”
10AM - 8PM
1 Sun Valley Mall Rd, Concord
Mobile Phones
“My Samsung zfold just stopped working the screen went black. I was gifted a 12 max pro iPhone but it had a cracked screen. Called cell doc, and in 20 min it was a brand new phone.Thank you I will return again if my phone needs repair.”
“Assad helped me transfer from Verizon to Metro. I had previously gone to this location to ask how I could transfer and Assad was the same person that told me what my steps were. I did what needed to be done on my end and today, I finally stopped in. He was knowledgeable, friendly, and helpful. Oh, and he speaks Spanish for those needing assistance in Spanish.Thank you, Assad!”
“I was able to switch from Sprint to Tmobile super fast and I was able to keep my same number. I wish I had gotten the name of the guy that helped me, he was great. Tmobile has a first responders discount so we're able to save a lot on our phone bill. Customer service upstairs is way better than the location downstairs.”
“We would like to thank Carmela for her kindness, service, knowledge. This experience was the best we have ever had at T-Moble. Thank you Mrs. and Mr. Martinez”
“So I was helped by Jessica and she showed 10 star service more than 10 star is some thing that is just unimaginable.. she definitely needs a raise she definitely brought me back I’m sure she’ll bring back a lot of other people back.make sure she gets a raise.!!! Great service !!great vibes. :) great job ..”
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“Joe at BAD are always ready to help us out for any job, large or small. They get everything done to our spec, quickly and on time! I would recommend them for your next project without hesitation.”