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April 2024 by Unhappy local
We have taken our Blue Aussie there once a year for about 3 years and always was happy until now. When I said don't shave the dog, but she did, and he had several red, knicks and cuts around his private parts. Not going back again. The owner would not listen. The pictures don't capture the cuts as well as in person.
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September 2023 by Julian Mirijanian
They always do a great job with our pup!
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July 2023 by Amy Bowen
Quick, friendly, affordable, and helpful when grooming the dogs. We took 3 of our 4 dogs for nail trimming.
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July 2023 by Luke
Quick, affordable, and friendly. We're just in town for the weekend, but we got our dogs trimmed at an affordable price.
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May 2023 by Matthew Boynton
Love taking my pups here, Beth is wonderful and does a great job. My pups always come out happy.
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September 2022 by Jenny Waterbury
Just moved to the area and needed a groomer for our big, shaggy, shedding dog. It was by far the BEST groom that my 11 year old dog has ever had. SO happy to have found this spot!
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May 2022 by Debbie M.
I read so many good reviews and have been having a hard time grooming and clipping my dogs nails. When I called to see if I needed an appointment, the answers were curt and then I was hung up on. I had to call back to see if nails required an appointment. I have a rescue GSD. He had severe kennel stress as he was in tge shelter over 3 mos. He hesitates and balks at some doors. He balked when I opened the door and was nervous. I was trying to coax him in, and before even greeting us, I heard " you have to close the door". Then she was trying to rush us in. Insisted she get behind us to try to hurry us and grabbed my dog's leash. He growled and instantly was backpeddling. And he was in danger of backing into the street. I took the leash back and took a treat out to get him to come me. That caused the owner to keep repeating "you just rewarded bad behavior ". Excuse me? He's petrified and you're rushing him and it's bad behavior? At this point I had no desire to work with someone so impatient and patronizing.
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April 2022 by Bill Mc Crae
Great friendly shaft and prices you can't beat. Why go anywhere else? I wouldn't
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April 2022 by Eagle Eye C.
Did not do a quality trim. My dog was left with uneven muzzle and nowhere near teddy bear shape. Also, next time you accept an appointment via phone, take the time to write down the # YOU called to verify the appointment in the first place. When I had to phone to inquire, you became quite stupid with me. You made a mistake and lost a long time customer in the process.
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February 2022 by Cheri T.
I would give Where the Fur Flys 5 stars on the cut itself, but the customer service is seriously lacking. I was rushed in and rushed out by the owner, who was not wearing a mask in a very small room, as she stuffed my puppy into a kennel. I called a few hours later to check on status and she quickly replied then hung up before I could tell her I had somewhere to be, so had to reschedule my other appointment. Then I took him to the Vet the following day to get neutered and the Vet called me to tell me he had a lesion/bump on top of his eye and asked if I knew what it was. I did not know what it was so I told her to cut it out to check for cancer ($75 charge). I thought about it after I hung up with the Vet and called Where the Fur Flys to see if they knew anything about it...and after I was muted while she asked the girl who shampooed him, she came back and said he had a tick above his eye that they removed. I called the Vet back but it was too late and the Vet had already cut and stitched his upper eyelid. I won't be back and suggest Beth (Owner) and all who work here work on their Pet Owner communication skills going forward.
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January 2022 by Rayne O.
With a 6 week old malshi I was very nervous about a groomer but I had nothing but great experience at fur fly's she was very gentle and sweet with my baby getting ready to in forever a groom but I am rest assured that all will go well
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October 2021 by Nicole B.
Walked in & had my pups nails trimmed in a jiffer! She was so sweet with him. She was incredibly fast and skilled with my terrified little guy.
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July 2021 by Talia L.
Wow!!! My gorgeous girl is a boxer, Italian mastiff, American bulldog mix with some Definite social anxiety around other dogs and Beth took amazing care of her. I have honestly never taken her to get groomed because I was always nervous about how she would react with other dogs. Beth assured me that Fig (my dog) would be safe along with the other dogs. Beth greeted us outside and met Fig with so much charisma that Fig was not nervous at all. She had us bring her in and played it so cool with the other dogs that Fig did not Start barking or lunging at anyone. She was very happy and at ease. Besides keeping Everyone safe Fig looks like a million dollars. Her nails are perfectly trimmed, coat is shinny, and the added pink bandana warmed my heart. I can't wait to go back in 5 weeks and I am sure Miss Fig Ann is excited too.
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May 2021 by Bronson Duncan
Went in for a nail trim for the dog and not only was it closer than the vet in Santa Cruz it took only a few mins to finish. Very friendly and professional
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April 2021 by Julia Restivo
I’ve taken to my 12 year old pooch to so many groomers over the years, and I can say for certain that Beth is the very best. Not only does she do an incredible job, she’s also friendly and her prices are very reasonable. She really goes above and beyond. I never leave reviews, but I’m making an exception. I have absolutely no complaints. If you’re looking for a groomer, you can stop now because you’re not going to find a better one than Beth.
