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February 2024 by Fernando Labarthe
Unfortunately the van was pretty dirty and grimy, i guess it’s to be expected but the steering wheel was sticky same as the floor and the dash. Like someone spilled something and no one cleaned it and just let it dry. The car was parked on the garage slope, so the gas sensor said it was full and the contract said the tank was full, but as soon as I pulled out the car from the slope it only had 2/3’s of the tank full. Great way to deceive your customers in filling up your tank more. The airbags sensor went off and i couldn't change the dashboard to verify the millage i consumed. I just had to take your word for it. Overall way below average experience, borderline suspicious and taking advantage of your customers.
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February 2024 by Wei-Ai Tai
Standard U-Haul rental services, along with a large store of moving-related products (lots of cardboard boxes available). Propane is sold at this location at a reasonable price, but the wait time could be long. Parking can also be an issue in the small lot.
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February 2024 by Anthony B.
This review is for thePropane Service. Today is the second time I was unable to get propane. Arrived at 10 am and was told there was no one there who knew how to,pump propane . They told me to come back at noon. Since I live in asan Bruno, I was unable to do that so I-went to 24-7 on Westborough. The service is better but the cost is $1.00 more per gallon A month ago I went to Uhaul to try to get propane on a Monday and was told they were out . I would call before you go to Uhaul and hopefully they answer the phone.
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December 2023 by pecuniary pecuniary
The manger is firm straight to the point.. Great guy! Storage stage is nice and clean.
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October 2023 by Alex Padilla
Thank you for your interest in having your music or video posted on our YouTube channel and Instagram page. We are always looking for fresh and exciting content to share with our followers.As a social media manager, I understand the importance of promoting your music to the right audience. We have a large and engaged following on our YouTube channel and Instagram page, and we believe that your music or video could be a great fit for our audience.In order to post your content on our channels, we would need to charge a fee ($5 per song paid to Venmo @PayBayAreaCompass or Cashapp $PayBayAreaCompass) for our time and effort in creating and promoting the post. This fee would be based on the specific services you require, such as video editing, caption writing, and promotion, and the amount of time it would take to create and implement a comprehensive social media strategy for your content.We believe that our promotion can help you gain more visibility and reach a wider audience for your music or video. If you are interested in moving forward with this opportunity, please let us know and we can discuss the details and provide you with a customized quote that fits your budget.Thank you for considering our services, and we look forward to hearing back from you soon.Best regards,
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September 2023 by Coy Tran
8/2023-Mostly a positive experience with checkout except their truck photos didn't show a big paint chips on the hood which I disputed before checking out. Checking in was mostly positive except the cashier was unknowledgeable about how charges would be badge if different from the original estimate.3/2020-I was so reluctant to use these guys after reading all the horrible reviews but I didn't have any other choices for an in-city move small pickup truck. Booked online the night before and price was reasonable. Moving day and visited store and declined the extra liability coverage ($10). Their online check-in and acceptance procedure was fairly painless. Although the photos they presented was the truck very clean and washed but when I got it the interior and exterior were a bit dirty but not a huge deal. I still took my own photos just in case. About 15 min and was out the door. $20 + $0.79/mile. 2 hours later and returned with gas replaced. A few extras miles was accrued and charged. I think I was very lucky compared to all the previous reviews.
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September 2023 by Wai L.
I showed up with a reservation. This lady lady from the picture told me that there's no truck the size I reserved. I asked her to issue me a $50 guarantee credit. She said she can only give me that credit if I pick up a truck from another location. I told her I don't have a ride there and demand a credit so I can use it for next time. She then told me the credit can be issued by the manager and the manager is not on site. Why can you issue a credit when I can pick up at another location, and not able to do that for my future rental? I asked her to call her manager and she refused to do that. Later she cancelled my reservation without my confirming. Very rude and unprofessional.
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August 2023 by Sebastian R.
For the moment I walk in everyone's try to help me!! We did set up the appointment for the next day, so came at my appt and all works very fast and easy, once Returned the vehicle just drop the vehicle give them the keys and thats it! All online and by email!! That was the easiest and best service ever have for a rental!.Thank you!!
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July 2023 by Steve C.
Dino went above and beyond to create a box to fit a very difficult to pack item. His help and extra time solved a very challenging packing/shipping issue. I highly recommend him!
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May 2023 by Anil Bagri
When I got to the center was told it would take much longer than I was originally told (6 hours) because there were too many cars booked. I told them I didn’t have a ride home and needed to wait and they told me that wasn’t possible as they have no place to wait (even though I signed up for that originally). So I took an Uber home for $30. Got a call 1.5 hrs later that they had finished, just as I got home - ugh. So I took an Uber back for $30.The staff was pretty rude when I asked if they could make sure if I was getting the warranty. They refused to check and told me tgat I’m getting what I’m getting- luckily warranty was on the bill, but Wally’s it have been that hard to confirm for me? Then they ridiculed me implying I should just be grateful that they did the work for me. Stay away!!! There are other better places to get a hitch.
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April 2023 by Anil B.
When I got to the center was told it would take much longer than I was originally told (6 hours) because there were too many cars booked. I told them I didn't have a ride home and needed to wait and they told me that wasn't possible as they have no place to wait (even though I signed up for that originally). So I took an Uber home for $30. Got a call 1.5 hrs later that they had finished, just as I got home - ugh. So I took an Uber back for $30.The staff was pretty rude when I asked if they could make sure if I was getting the warranty. They refused to check and told me tgat I'm getting what I'm getting- luckily warranty was on the bill, but Wally's it have been that hard to confirm for me? Then they ridiculed me implying I should just be grateful that they did the work for me. Stay away!!! There are other better places to get a hitch installed.
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April 2023 by Jordan Berg
Probably the worst customer service I have ever experienced in my life. Belmont employees were disrespectful and generally unhelpful the entire time. They seemed more interested in watching their funny videos on their phones than actually doing their jobs and trying to be the very least helpful.9:45a: Picked up trailer from Palo Alto location12:19p: Called roadside assistance to report that we had a check engine light on our personal vehicle that was towing the U-haul trailer picked up earlier. We asked to switch our reservation to a 10’ truck since we had only just picked up the trailer. The person on the phone said that the Belmont U-haul had some in stock and to just go there and they would handle the reservation change.12:30p: Arrived at Belmont U-haul. Parked in the equipment return lane. Told they couldn’t change my reservation and that I had to call “traffic” to get the reservation swapped.12:45p: My call was twice transferred to the Sacramento call station before finally getting to the San Francisco call station. They told me that I had to talk to the people at the Belmont U-haul about switching the reservation. I told the person on the phone that the people at the Belmont U-haul had told me the opposite. The person on the phone then did something to switch the reservation.1:20p: When I had gone back inside, they said that the trailer reservation was still in place. I did not want to get double-charged. The person on duty (manager?) asked me to move my truck from the equipment return lane. I told them that would be difficult. It would require backing up into traffic. I spent about 5 min trying to back up the truck and trailer into oncoming traffic. Then the same manager finally mentioned there was plenty of space to park in the back and that I should just pull forward. Then I went back inside to try to solve the issues with the double-reservation. Then the new person on duty told me they had customers trying to leave the back parking lot and that I needed to move. I finally went out to move, but then the customer was able to pull out with no issue.Left Belmont U-haul approximately 2:45pm. Belmont employees were disrespectful and generally unhelpful the entire time.
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March 2023 by Martin W.
I rented a small truck and charged for the $47. Returned the trick after a total 12 miles, got charged another $74. Guess they just need some extra money from every customer.
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March 2023 by Christopher W.
Check to make sure they're not overcharging you for propane. Cashier tried to charge me for 1.9 Gallons, that's just about double what it should have been. I brought in a 5lb tank which by volume can only hold 1.2 gallons of propane. I should add the tank wasn't empty when I brought it so even less available volume to be filled. Little homie said we always put a little extra. Well you literally cannot, certainly not 0.9 gallons more, that's what the Over Pressure Device valve is for. Anyway talked him down to 1.2 gallons, but still was overcharged. Left a bad taste in my mouth both the experience and the reminder that our schools have failed us; 0.9 is almost 1 so NOT just a little more.
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March 2023 by godley2
My only problem, the customer service was good, was requesting your CDL to be photographed front and back by a smart phone. Their Credit Card reader was down allowing the rep to manually type in my CC# and view the security code on back.
