-
October 2023 by Frankie Lucchesi
We are so fortunate to have found this company. We had been struggling in the summer to keep our house cool. Old houses tend to come with lots of issues. I am happy to report keeping cool during the summer is not longer an issue! They were quick, efficient and honest. It’s rare to find all three qualities in most companies and you will find that with innovative mechanical!
-
September 2023 by Diane Villanueva
Don’t use this company! They charged me over $300 to visit and inspect my furnace that was not working. Call PG&E instead as they came and checked it for free and said there was nothing wrong with it.
-
April 2023 by Margaret L.
Amazing service! Justin came right away and solved all our heating problem immediately. He even helped install our Nest thermostat. Highly recommend this place. It's hard to find honest people in this industry who doesn't try to upcharge you. This place is straight forward with pricing and they get the job done. Can't ask for anything better! Highly recommend
-
March 2023 by Elaine V.
EXCELLENT!! Reliable, Professional, courteous and reasonably priced. Had new furnace and thermostat installed. All communications were timely and installer arrived within the set timeframe. Everything was cleaned up prior to leaving. My sincerest thanks to Project Manager Rob and installer Mark.
-
March 2023 by Calvin L.
The tech from Innovative Mechanical (Ben) wasn't the most friendly guy and didn't really explain things in detail when I asked him questions. My furnace was acting up, shutting off for no reason. Took Ben 1hr and 15 minutes to figure out that the condensation pipe outside was not draining properly. All he did was take the pipe out of a bucket and into the open air. And since IM's hourly rate is $200/hr plus a $35 travel fee, I was charged $335 for this simple fix that took a long time for him to sleuth. Yes, IM rounded up the 15 minutes to a full half an hour thus the $300 labor charge + travel fee. Don't think I will be using Innovative Mechanical services again with that kind of price gouging. I understand diagnostics can take awhile so perhaps the 1hr 15 min isn't totally unreasonable, but unfriendliness and rounding up the 15 minutes to 1/2 hour is service that I don't need to hire again.
-
February 2023 by D. L. F.
I have been a customer of Innovative Mechanical for many years. This is the 1st time in 30 years that my furnace needed repair. I was impressed with the professionalism of the office staff from the 1st telephone call I made to the completion of the work required. Gina was helpful in getting a technician out to check the problem immediately. The Technician, Ben, arrived earlier than expected. He checked thoroughly and explained the issue in terms that I understood. The parts were ordered the same day and promised within the next week. I was concerned about waiting any length of time as it has been extremely cold the past week . Gina assured me that they would do all possible to complete the repair within the week. Fortunately, the parts ordered arrived early, and Gina contacted me via email and a telephone call. A promise to try and get the Technician earlier was made, and, again, surprisingly, 3 days earlier than the expected date. The Technician Ben, was on time. Ben is courteous, professional, and thorough in his work ethics. He made certain all the vents were open and heat flowing properly in each of the rooms before he left the premises. Thank you, Innovative Mechanical !!! Excellent Staff !! Excellent work !!
-
December 2022 by Maya M.
Called for HVAC servicing and issue with some rooms not getting enough air. They were reliable, available on phone. The guy couldn't help much as there were no dampers for the hvac, so couldn't control the airflow. They are super expensive. Initially I was quoted $ 235 for first hour but then charged me additional $100 for commute time ( from South SF to city of SF). This was a surprise and wouldn't use them again nor recommend.
-
October 2021 by Joe Khoei
Wonderful staff. They have integrity and expertise. A seemingly rare combination these days.
-
September 2021 by Ximena Cunich
Greg was very professional. He explained what needed to be done. Got the part needed and set the numbers to use for our Air conditioning..Happy with their prompt response since our Hvac stopped working one of the hottest days of this summer. They sent Greg so promptly. Good job Innovative.Service: Repair HVAC
-
August 2021 by Mike W.
Our complete HVAC was initially installed 8 years ago under the direction of Al, the VP for Innovations Mechanical. We really liked their work! Today, we needed a condenser pump and tubing replacement. Ben arrived right on time and promptly got the job completed. He was very pleasant and professional, and a pleasure to work with. Highly recommend.
-
August 2021 by Nicole S.
Innovative Mechanical installed two new slimline AC units for us about a month ago, and they did such a great job! Domenic was in touch with us every step along the way, and he wasn't afraid to call us with questions or to come take extra measurements when necessary. They finished up ahead of schedule and the city inspection was a breeze! Thank you, IM!
-
July 2021 by P.
July 12, 2021. Ben came over to unclog my tube & clean out the gunk in my condensate pump. He was fast & thorough. Al provided me same day service. I was lucky. They're all nice at Innovative Mechanical. They installed my Lennox air conditioner, heater, air purifier, air filters, including blue
-
July 2021 by Sean P.
Tech empty handed came into our building, goal is to trouble shoot why AC does not work at the front. All he did is to tell us everything works as expected even though I stressed to him we've struggling with the AC for a month. Even with that, he didn't bother with any testing like refrigerant line pressure etc, and just told us cold air coming out. Then 2 rooms vent cold air came to a stop. Then he said he could not finish it this time, he needs to come back next day to check it. Next day he came back. Same process, he didn't bother with any testing, didn't bother to explain to me or our front desk what he did. Back to his company, he submitted a quote for a capacitor replacement of $1245. And charged for 2x2=4 hours for his visits $775! $775 for doing nothing empty handed and no data to report whatsoever?? Is this company and tech out of their mind and just thinking robbing people like this is okay? I gave management the feedback, and the lady manager or owner didn't even bother to reply.
-
June 2021 by Ensell L.
Al, thanks for the gift of cool air! Yesterday was 95° and guess who was happy working from home? If you are thinking of adding air conditioning, call Innovative. Their crew does everything right and explains everything about the job. I am extremely happy with the job they did!
-
April 2021 by Jo H.
We were in need of an emergency repair on our furnace and everyone was booked up. One place suggested that Innovative Mechanical did emergency repairs. Brandon came out a couple of hours later and did the needed repair. He was a wonderful person to work with and I would highly recommend Innovative Mechanical.