-
June 2024 by John Edwards
Hassat/Ace Hardware always has what I need, no matter what it may be, from gardening supplies to painting needs. You name it / they've got it. The staff is always kind, professional, and helpful
in directing me to the correct section of the store. I've been a
customer for over 40 years.
-
March 2024 by Fan Z.
The staff members are friendly and knowledgeable with great problem solving skills, especially Loren!! I was looking for a replacement for one worn screw. A young staff first helped to identify the thread and size of the old screw, but was not able to find the exact matching screw in the store. He wrote down the information for me and suggested I try search online. On my way out, Loren saw me and asked me if I got help that I needed. After I told him that it appeared the store didn't carry the exact type of screw that I was looking for, he offered to take another look. He patiently asked me what and where the old screw was used, listened to me explaining. He then identified a screw that may work, although not identical to the old one. He told me that if it doesn't work, I can go to another store that may carry more national brand screws, and if I still could not find the matching one, I then could back to ACE and he could make a customized cut screw. I bought the one (only cost $0.49!) suggested by Loren that may work, and I went home and it worked and solved the problem!
-
March 2024 by Lisa C.
I popped in for a battery replacement on my car keys, the silver coin size one. The sales associate, Matthew, took it to the next level and replaced it in under five minutes at the register. I really appreciated his initiative and willingness to help!
-
February 2024 by David Baker
An amazing hardware store where you're almost guaranteed to find what you are looking for, and sometimes you'll learn that what you need is something different. Home Depot has 20 times the space, but Hassett Ace has more in it. It's like a hardware store TARDIS.
-
December 2023 by Kathy L.
I was on a mission to buy a replacement light bulb for my vanity. I walked in looking a little lost, but was really looking for the aisle with the lightbulbs. I was staring at the wall of lightbulbs and an associate came up to me and asked if I needed help and immediately pointed me in the right direction. I also needed an extension cord and/or plug adapter for a wall outlet (from a 2 prong to a 3 prong). He quickly explained the difference, made his recommendation and I got what I need. He was so knowledgeable & helpful. This was the fastest trip to the hardware store--and I was in and out with my purchases just like that. What a great neighborhood hardware store.
-
October 2023 by Bob B.
Always have what I need, lots of knowledgeable & friendly help when you need it, close parking. My goto place for all things 'hardware'. And I love the 'text a question' service for asking if they have something in stock or in what size etc.
-
October 2023 by Paul Lamb
Website states they have RV supplies. The clerk said they had none.
-
September 2023 by James R.
Recently I needed to get some keys made. Originally, I was near Home Depot, but I remember how bad their service is, so I chose to give Hassett a try. I was impressed at the friendly and welcoming staff in the Belmont location. They made my keys quickly and helped me find the exact padlock I was hoping to find. Great job!!
-
July 2023 by Diane Cira
This is the first place to go for anything in the home! They are so very helpful and seem to have almost everything!
-
June 2023 by Gregory Estes
Good deals on power tools
-
February 2023 by Sherry Liang
A little store with almost everything, I can always find what I’m looking for. The staff are super friendly and knowledgeable. Thank you!
-
January 2023 by Cooperzz Corner
Great service!! Thank you Marianne!!
-
December 2022 by Michelle K.
Andrew, David and Matthew were awesome! The deluge on New Year's Eve flooded my backyard and then some. Frantically, I called to see if they had a sump pump left. They did! And they held itFor me while I raced down there via detours to avoid drowning in my SUV. They helped me to find the plumbing parts to make it adaptable to use with a garden hose. My house did not float away, thanks Ace!
-
December 2022 by Nuria Navarrete
New to the neighborhood and needed a drill bit. Staff very helpful and friendly.
-
November 2022 by Laura L.
SUPERB customer service!! Ugh I broke the key off in the front foor lock. Devastating!! I took the twisted pieces to Ace in Belmont, my first time in that store. I walked in and was kindly greeted I mentioned "key" (I was quite distraught ) and was immediately directed to the rear where a young man kindly guided me down the aisle & listened to my semi-breakdown. His name was Andrew! Elliott then went to work. He painstakingly carved out keys from my mangled mess while Andrew stood with me and helped me stay calm & hopeful, Elliott answered my questions thoughtfully & patiently. If nothing else, the staff in this store restored my hope and faith in humanity and proved that good old, brick & mortar, CARING customer service matters!! And its out in Belmont at Ace
