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March 2024 by Meagan H.
I am very dissatisfied with my service this morning. I had to pick up a rental car that was paid for by my company and was not to have paid anything upfront or out of pocket. I get there at 9am as that was my pick up time everything was going smoothly I gave them my company info and my ID, then they asked for a card did not originally tell me what they needed it for until I asked myself and the guy said oh there's a $300 deposit. I told him it was company paid for and they pay insurance for that specific reason so there wouldn't be any out of pocket charges. He then said well I could do $100. Like how do we go from $300-$100? I called my company to confirm that I should not be paying anything, and they said I should not have to pay anything that's why they pay $5 a day to not have this happen. When i told this to the service guy he called his manager but only to ask if he has to charge the deposit doesn't mention the insurance the company has to cover it. The manager i guess told him he has to charge a deposit and there is no way around it. Called my company again tried to give them a card over the phone, they would not accept it, so i had to ask my mom to transfer money over to help me cover this unexpected expense. My company said this has never happened and never been an issue. 10 other people had to get rentals and did not have this happen to them. They have sent an email and have been trying to call this enterprise. I was sitting there as the phone was ringing for a solid 30 minutes no one picked up to even place on hold. I understand its a refundable deposit but this is an expense i was not prepared for and should not have had to just come up with it on the spot. I hope my company can get a hold of them to get this hold taken off my card. Not to mention I had to wait an additional hour to even get a car because there were only mini vans available! I did get an upgrade on my car, but this whole experience is really not okay and disappointing.
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February 2024 by Paulo Diaz
Vehicles are very clean. Friendly staff
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February 2024 by Vincent Ramdhanie
Enterprise has always been my rental car agency of choice. Reserving a car and picking one. up is easy and the cars are usually well maintained. I've never had a problem with them. The staff are efficient and friendly too. The only con: last time I reserved a 7 seater but when I arrived they only had 5 seaters. This caused a major disruption to my plan. Despite this, Enterprise still deserve 5 stars.
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January 2024 by Rocio C.
This review is for Mark Yogi who is amazingly kind and has the nicest customer service skills. I've had to rent a car due to being in an accident and he's been so sweet and helpful despite my moment of spiciness. Thank you Mark for taking care of my situation, for always communicating and simply for being friendly. Someone give this man a raiseeee
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December 2023 by Andrew Mowery
Andrea and Mark we’re very rude to my son. He needed a car through insurance. This was already arranged, and Enterprise was unbelievably rude and not helpful to his situation. This is his first time renting a car and he was expected to show pay stubs and utility bills. This is unbelievable behavior by this branch. This will be followed up by a phone call to management. Do not recommend.
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October 2023 by Oliver Zhao
All staff here are courteous and professional. No wasted time getting you into your rental car. Mr. Yogi is very friendly as well. Will definitely be back if I need a rental car from this area.
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September 2023 by Cristophi Hogan
I had really great service with my car rental at the Belmont Enterprise. I was getting my car serviced so I needed a car rental. Mark was super helpful and professional with my rental and went above and beyond with his service. I would definitely rent from this location again.
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September 2023 by Benjamin Linville
Had a miscommunication and my rental car was reserved at the wrong location. Luis(sp?) handled my complaint, and took care of me without missing a beat. Really happy with the service. Thanks Luis!
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August 2023 by Dave Miller
Standard Enterprise but has an exceptionally helpful staff.
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July 2023 by Rosquete B.
Needed a van that seats 6 people for one day. Not open on weekends. Can't return car after 5 pm Customer representative could not give me an alternative location to fit my needs; she was not a good listener.
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July 2023 by Aaron R.
My experience with enterprise was top-notch. It's rare to get exceptional customer service these days, so I was pleasantly surprised with the prompt, courteous, and professional experience I received. I picked up a rental due to my vehicle being stolen, and AAA provided a rental through enterprise. It was a seamless pickup and drop-off experience. Even though enterprise usually only does local drop-offs once you return your vehicle, Mark was kind enough to have his coworker David drop me off at the repair shop to grab my recently recovered vehicle. Both Mark and David were fun to talk to, and David was an exceptionally good driver, putting me at ease while cautiously dodging a bad driver. I wouldn't hesitate to use their services again.
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June 2023 by Bram Salas
Needed to rent an AWD SUV for a Tahoe day trip and these guys had what I needed. Emon is the man to see! He helped me pick out a Volkswagen SUV and set me up with an after hours drop off since we just needed it for the day.
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May 2023 by J L.
Got a rental through Enterprise while my car was in the shop down the street. Emon was great and very easy to work with - excellent customer service. I was even able to leave the rental car at the shop where my car was getting fixed and they picked it up. It was so convenient. The car was also clean and well-maintained. I highly recommend.
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May 2023 by Garry Yavnilovich
I recently had the pleasure of renting a car from Enterprise, I cannot recommend the Enterprise car rental office enough. Thanks to Mark's great service and professionalism, I had a completely stress-free car rental experience.I will definitely be returning to this location, and I highly recommend that others do the same!
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April 2023 by Mihir G.
Emon, Mark, Laith and team were fantastic. Had to scramble for a car after an accident and they were fast, courteous, professional, and thorough. Definitely FAR better than most car rental location experiences. Thanks guys - appreciate all the help!
