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February 2024 by Kanwal T.
If I could give zero stars I would. I worked with Adan or Adon "the manager" for my entirety of my claim. I had a 2018 Mercedes E400 coupe (My baby). In which he scammed me and my insurance out of $40k+ to repair my car and after he exhausted all the funds from the insurance from paying his labor guys so that they can have work and get paid (Yes this was during Covid) He tells me after going back n forth for 5 months that my car is totaled and needs another 30k for the electrical wiring which my insurance doesn't agree to pay being my car is worth only $50k. I could have taken to another body shop and would have got my car back easily. Very inexperienced and didn't know what it took to repair my car which doesn't make sense being that they are certified Mercedes shop (Fraud). They know nothing of these newer cars. Gave me false dreams and false hopes. Was just trying to milk every dollar out of me and my insurance just to pay his guys and give them work and didn't deliver to the customer! Only cares about his workers not the customer or the company or the BRAND. Will never return and will never recommend. Worst business experience ever!
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January 2024 by Pat F.
I bought myself an S550 Mercedes convertible for my 70th birthday. She's my "baby" & has had several "boo boos" that I entrusted AW to fix. after three events, AW has made her look like new:-) Chelsea at the front as well as my reps Gil & Adan are very professional, thoughtful & great to work with. Twice hit from the rear & AW worked with the offender's very difficult StateFarm claims to get every penny needed to make "baby" look like new. Plus the work is guaranteed as long as I own the car. I totally trust them with my "baby" and highly recommend them to anyone seeking top notch hassle free quality work.
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January 2024 by Victor Chemtob
Terrific experience with AW Collision and Adan who assisted me, and refused to charge me for cleaning up /polishing a rear bumper on which paint transfer had occurred after an unfortunate "collision" with another vehicle on I280. Not only is the clean up conducted perfect, but the level of insights/advice provided showcased their flawless knowledge of body repair work. I wouldn't take my car anywhere else should I need such services in the future.
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January 2024 by Trey Love
Be Afraid Be very afraid.....To take it anywhere else..lolThey are the Truth!! I took my CLS63 to them and I'm so glad I did! If you want your vehicle repaired the correct way in a timely manner this is the place. Super friendly and professional staff. Adon, who assisted me kept me updated on everything, made me relax knowing its in good hands. Also my biggest concern was that it has a specialty paint from Mercedes that they matched perfectly. I will update to 5 star after I return for completion, due they forgot to replace engine seal and headlight(found to be still damaged from accident after repair). Still will be the goto here further. Thanks, Team AW Autobahn Belmont
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November 2023 by Peyman Delparastan
Exceptional Service and Quality Repair at AW Collision!I recently had my car repaired at AW Collision, and I couldn't be more pleased with the outstanding service and results. From start to finish, the team, especially my service advisor James, demonstrated a commitment to excellence that exceeded my expectations. He went above and beyond to ensure a smooth and hassle-free experience. His accommodating nature and attention to detail made the entire process seamless.The repair work performed on my car was nothing short of impressive. AW Collision's expertise and commitment to quality were evident in every aspect of the service. The attention to detail and precision displayed by their team is truly commendable.I highly recommend AW Collision for anyone in need of top-notch car repair services. If you're looking for a reliable and trustworthy auto body shop, look no further than AW Collision. They have earned my trust and appreciation with their professionalism and excellent workmanship. Thank you, AW Collision and James, for exceeding my expectations!!Service: Body & Trim
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November 2023 by Peyman D.
Exceptional Service and Quality Repair at AW Collision! I recently had my car repaired at AW Collision, and I couldn't be more pleased with the outstanding service and results. From start to finish, the team, especially my service advisor James, demonstrated a commitment to excellence that exceeded my expectations. He went above and beyond to ensure a smooth and hassle-free experience. His accommodating nature and attention to detail made the entire process seamless. The repair work performed on my car was nothing short of impressive. AW Collision's expertise and commitment to quality were evident in every aspect of the service. The attention to detail and precision displayed by their team is truly commendable. I highly recommend AW Collision for anyone in need of top-notch car repair services. If you're looking for a reliable and trustworthy auto body shop, look no further than AW Collision. They have earned my trust and appreciation with their professionalism and excellent workmanship. Thank you, AW Collision and James, for exceeding my expectations!!
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September 2023 by Happy T.
I've been with state farm insurance for decades. I was involved in an accident and was recommended that I bring my car here due to it being ceritified by BMW as a repair shop. I soon learned that this means nothing. In the end, the risk was minimal to me because the insurance paid for everything, however, if I was paying out of my own pocket, I would have been very disappointed. If you do bring your car here, you are highly advised to not accept their boilerplate template terms of service and instead negotiate with them ahead of time that they will be responsible for any delays and not just "kick the can" down the road with your vehicle. As others have stated there are good and bad things about this place. As always, people like when you start with the good: 1. Assigned a personal rep 2. Lobby and location 3. Familiarity with the parts The bad: 1. You will go long periods of time before someone returns your call/email/text 2. Vague answers with not very useful information 3. The "fit and finish" of the work performed left a lot to be desired. I had misaligned BMW laser lights, front bumper grill and hood. Took to BMW and they corrected the light and said the fitment of the hood was outside of factor spec. After back and forth with Autobahn, while they were willing to fix, the fact that it left their possession in such condition was appalling. Needless to say, I will look elsewhere next time but wanted to inform those who were looking at them for the first time. PM me if you want to inquire further.
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September 2023 by Erwin C.
Needed to have some repairs, got a reasonable quote from Adan. Work was done rapidly, car looked brand new afterwards.
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September 2023 by Alice C.
I've used AW Autobahn twice and both times worked with Gilbert Mendoza who provided excellent customer service. My BMW had body damage both times due to something hitting my car. The repair was perfect, including installation of the clear coat film. My car was washed and sparking clean when done. I highly recommend this place. Ask for Gilbert who is great to work with.
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August 2023 by George K.
AW Collision gave my flex back looking better than when I bought it! My estimator James dealt with the random at fault insurance company and arranged for me to pay $0 put of pocket, I have recommended many friends and family
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July 2023 by Nouls S.
My Audi needed some TLC from some damage and was referred to Autobahn from a friend. From start to finish James and crew were very professional, always communicated with us throughout the week on what needed to be done, and completed the job in a timely manner. Love that they wash and detail as well. Car looked like it came from the showroom floor again when I picked it up! Looked great. Definitely recommended, if I ever need body work done again, we will return!
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July 2023 by Kathy Feldkircher
I just had my Mercedes Benz repaired at AW Collision AUTOBAHN in Belmont. James and his team did an amazing job! I was truly impressed with the ongoing communication throughout the process and the remarkable end product. Thank you again, James, Chelsea and all!Service: Body & Trim
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July 2023 by Jeremy H.
My front bumper was swiped in a parking lot and Autobahn Collision was able to repair the bumper in about a week. The repair and paint work on the bumper looks good as new and I am very pleased. Chelsea, at the front desk is very kind and is great to work with. However, my only complaint is for the detail post-repair. I take a lot of care to not introduce swirl marks into my clear coat by washing it correctly and never in a circular motion. Unfortunately, this same care was not provided during the detail at Autobahn. I picked up my car to find the clear coat covered in swirl marks that I will have to paint correct later. I would recommend to skip the detail if you are not okay with having swirled clear coat, as their detail/drying technique leaves much to be desired.
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July 2023 by Collin Such
Would highly recommend this autobody shop. James was very helpful and stayed in communication with me throughout the entire process. The damages where fully restored, you cannot tell the car was involved in an accident.
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July 2023 by Daniele S.
I got sideswiped in my brand new eqe, James once again returned my car looking better than when I left the dealership! Thanks AW.
