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March 2024 by Mayra L.
Be extremely careful if you choose to utilize this U-haul location, though I highly recommend you do not use them. We're absolutely sure they are running a scam. We've utilized U-Haul locations for years now, and this is the first time we have ever had an issue. I helped my dad create a reservation online so that he could receive assistance in-person (at the counter versus app/online). My father is 66 years old and not technologically savvy. He just needed the rental for a day, and I made sure to sign him up for their insurance just in case of anything. My dad showed up to pick the U-Haul on Saturday, 3/23/24, and checked in at the counter. He told them he had a reservation and asked for assistance. The clerk proceeded to take a picture of him and of his ID, as well as instructing him to look at the mileage on the moving truck. My dad asked if there was anything else he needed to do and they told him he was all set. He drove out with the truck and returned it the next day. It was used to move some furniture. There was absolutely no damage caused to the truck by him. He returned it in the exact same conditions it was when he picked it up. At the time of return, he tried to talk to someone in the counter to check in the truck and he was instructed to just leave it there and that he was done. On Sunday, 3/24/24, he received a receipt for his rental which included a $250 damage fee charge and a false statement listed. The receipt said he'd stated that he "hadn't realized he'd done damage" to the front, side, and top of the truck. He immediately called U-haul and explained that there must be an error, and he was directed by a customer service rep that he had to go onto his uhaul account and create a complaint about the damage fee, as well as reporting an accident on RepWest. There was no accident. There was no damage caused by him. The safemove insurance was voided because of "damage to the top of the truck" which is an absolute lie. Worst of all, a man representing the U-haul of Bellflower called him about 20 minutes after the complaint was filed online from a private phone number, accusing him of causing the damage. He was entirely unprofessional from the second my dad answered the call and was yelling at him on the phone. He asked him "did you follow the link?" and when my dad said he wasn't aware of having to do that and that no one had informed him, he yelled at him that there was nothing he could do and that he was responsible for the damage (again, that he did not cause and which the truck did not have). He then proceeded to threaten him if he decided to pursue this complaint, telling him he would be blackballed with U-Haul and would never be allowed to rent a truck from them again unless he dropped it and agreed to pay the fine without complaint. He went to the U-haul location this morning, 3/25/24, to try to speak to a representative about this and clear up whatever misunderstanding must be happening, but he was met with the same derogatory attitude and complete lack of accountability and support from the employees there. I would also like to point out that after searching his phone, I saw that the link sent to him was from a private number. My father never saw it, and since it was a random number messaging him, he likely wouldn't have responded either. Whenever we've had anything to do with U-haul that required a text message, it always came from their official number 84285, not someone's cellphone. They saw the opportunity to take advantage of a senior individual for their own gain and they took it. They are covering their own mistakes at the expense of their customers with shady business tactics. I cannot begin to imagine how many people they've scammed the same way and how many fake complaints they have filed with people who didn't have the care to check their credit card accounts of false charges. We will 100% be disputing these false charges with our bank, as well as looking into filing a police report to make sure these indivi
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January 2024 by Keli Borders
I was charged a In Town rate for a booking that was originally one way, but volunteered to save a few bucks and return the truck to my rental location. This was offered to me through the UHAUL website during booking. Upon my return they had changed my reservation to an “In town” rate which resulted in an additional several hundred dollars. No one, including the on duty MGR, was able to resolve this issue, even though my contract I had when I left the facility showed the correct pricing and fees. I was told I’d have to wait until after the holidays to speak with the GM to clear this matter up. Meantime, it caused me undue stress and less credit availability on my card due to this error!
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December 2023 by Marlon Castillo
I made a reservation ahead of time. I supposed to get 3 hand dollys When I went. To pick my truck. Guess what they. Don’t have. None. I told the person. Who was helping me why I have my reservation. Planed ahead of time he said. It doesn’t matter. How long ago I made my reservation. We don’t have it. Imagine. You already hired people for the day. I took appliance dollly. They so heavy But they take the payment of course. They need to let the people know. If they don’t have it the equipment. Ahead of time Real bad experience.
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November 2023 by steve kim
Shannon tried to rip me off of $84 on gas charges when I questioned her she removed the charges, running scans.
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November 2023 by Anthony Rodarte
Service is horrible. The black lady and the white lady are bad at they’re job. I wouldn’t recommend
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November 2023 by Jenny
Staff called to help me change my drop off location ahead of time; which the website wouldn’t allow me to set to the same store. Having that extra human touch and anticipation was great. Also the truck needed a quart of oil before we left and that was taken care of right away. Great location with staff who go the extra mile.
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October 2023 by Evelyn Marroquin
This day I had the misfortune of stopping on my way to try to rent a truck, but the bitter attitude of the woman without manners and the behavior of the man who attended this place this day, Friday, September 29, at approximately 11 in the morning There was no way I could rent a truck. It's a shame that the owner of this establishment, seeing so much dissatisfaction in the comments here on Google maps, about these 2 people, of course you can call them (people). Do not instruct them to anticipate a change, to provide good customer service.
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August 2023 by Oscar V.
The amount of frustration that I am currently feeling at the check in process for an online reservation cannot be understated! The 2 employees inside did not assist in anyway because it was an after hours reservation. We called the 1-800 number and waited for 20 minutes just to get redirected to the 24/7 hot line that couldn't be bothered to answer questions. They rushed me through the process of just going online now that they activated my "pick up truck" option. Overall it was an hour and a half process just to pick up the truck. The trucks are completely filthy! Haven't been washed in months it looks like. RIDICULOUS
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August 2023 by pigboss21
Staff was rude ( lady), never once greeted , needed to refill my propane in my RV , she instructed/ demanded all people exit the motorhome then proceeded to go attempt to help someone else as we stood by , told that customer they can't help him then told us they couldn't help us either..our tank was to old she says but we did go right down the street to a friendly greeting and a smile and my motorhome was filled with ease .
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August 2023 by Reenay Montgomery
Continue to give great customer service and when a new customer receives the same courteous, friendly and professional service that my family and I have always received... they'll realize that whatever bad review they've read on yelp, was actually a customer who was having a bad day or just a negative person period that decided to continue to put out negative energy and wrote a bad review about the associates who work at the Bellflower facility. They are amazing people who give excellent customer service!
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July 2023 by Ayrton Padilla-Pacheco
I came here with my dad and Ricard helped us out. He deserves a raise !!!
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July 2023 by Terri Newsom
The manager of this store is rude, fights with employees and customers. Plus threw his pen when a lady asked him about how long would she have to wait. I called corporate and I also literally felt scared due to this man's temper.
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July 2023 by Kevin B.
NOTE: BE SURE TO CHECK YOUR TEXT MESSAGES FROM THEM TO AVOID A BIG HEADACHE. I have rented here before, but now they go through a text message process to get the customer (you) more involved. I followed the original text message process but never noticed (nor was told about) the second until I returned the truck. It cost me a lot. Be sure to take the picture of the mileage and fuel gauge. Mileage was not a problem (as it started out matching), it was the gas. When I left, the gauge showed about a 1/4 tank and the display read 38 miles to empty. I put $25 in the tank and when I returned it, it was close to the 1/4 mark but he (manager I presume) insisted I was below. I knew it was better because the "X" miles to empty was not displayed. After some intense debate, he waived the $30 service charge and reduced the fuel cost, but they charge a MINIMUM 4 gallons. What should have been a few dollars for the overage of mileage ended up being almost $30 more. Dumb part, you and I both know they are not going to put that gas in. The next user will get the truck as I left it. Now, all this said, I am not soured by the event and will, as needed, rent again from them. I actually would give close to four stars but the minimum mandated dropped it to three. BTW, these must get lousy mileage as I put in over 4.5 gallons in and only drove 29 miles.
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April 2023 by Teresa Herrera
Very rude, not greeted, I guess he was having a bad day. Drove to the one in long beach 8 minutes away. Excellent service at long beach
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March 2023 by DARLENE NO MORE NO MORE (LOVELY 1)
VERY NICE MORNING CREW WELL IT WAS THE GENERAL MANAGER HE WAS VERY SWEET.
