-
January 2024 by Johnny
I had used them for years prior to and with that becomes a level of trust built. However, I thought this whole time my experience with Nancy was okay, until it resulted in being audited by the IRS. I must express my utmost dissatisfaction with the service provided and strongly discourage anyone from seeking their assistance.From the very start, I encountered nothing but a series of problems and miscommunication. The staff, Christine and another lady (I don’t know her name), displayed such a lack of professionalism. They would even discuss my sensitive tax situation with each other.I got a letter from IRS and asked their help. Not only did I have to repeatedly chase them for updates and clarification, but they also failed to accurately assess my tax liability. As a result, I found myself under intense scrutiny that went from a measly letter to a FULL BLOWN AUDIT by the IRS – 3 YRS $50,000 TAXES AND PENALTIES!! This ordeal has caused immense stress and financial burden that could have been avoided had Nancy fulfilled her obligations correctly.Furthermore, during the audit process, it became evident that Nancy had made numerous errors on my tax return. These mistakes, whether intentional or due to negligence, disappointingly showed their lack of expertise and attention to detail. It is unacceptable that I trusted and paid Nancy all these years to handle my taxes diligently, only to have to suffer the consequences of their sloppy work.I cannot emphasize enough the importance of AVOIDING THIS PLACE at all costs. Their subpar service and incompetence have not only resulted in financial distress but have also eroded my trust in tax preparers as a whole. I was better off filing by myself on turbo tax! I strongly urge individuals seeking tax assistance to look elsewhere for reliable and competent professionals who can ensure accurate and correct tax filings and spare you the almost $50,000 worth of taxes and penalties.
-
May 2023 by Jessica Apostol
very accommodating and tries her best to fit you into her schedule
-
June 2021 by Jahciple A.
Seems to always make mistakes on my taxes and then they are so hard to get a hold of when you need it fixes. Good luck calling and getting a hold of someone after April 15. Voice mails are full and you can't leave a message, emails don't get replies either. Very unprofessional.
-
May 2021 by K C
Nancy Solita (owner) was recommend through a family friend who has been going to her for years. My expectations of Nancy’s professionalism and ability to file my taxes on my behalf were shattered in early February 2020.I made sure to take all of my necessary documents to my appointment, including a tax form from my medical provider. Nancy indicated that this health insurance form was unnecessary but I insisted she’d include it in my return since my health provider sent it to me. However she insisted that it was fine justifying it that some new law didn’t actually require it. For the $150 CASH that I was paying this women, I presumed she knew what she was talking about.Six weeks after this encounter I received a letter from the IRS asking for that health insurance tax form that Nancy refused to include in my tax return. I submitted the form and immediately called Nancy to demand an explanation only for it to be dismissed, claiming that it was out of her hands. She of course took no accountability in failing to file the health insurance form.Fast forward to today (mid 2020) and my tax return has YET to be filed as Nancy’s stupid mistake delayed the processing, which was ultimately delayed further more due to COVID-19. I have not received my federal tax returns and to make matters worse, the delay of processing my 2019 Tax Returns means I have nothing to submit to graduate program for necessary documentation.Nancy Solita made a HUGE mistake with my tax return, failed to hold herself accountable and is now affecting my ability to continue pursuing my Masters degree. PLEASE TAKE YOUR BUSINESS ELSEWHERE.
-
May 2021 by Kat L
She's done our taxes for more than ten years. We've always been satisfied.
-
June 2020 by D S.
***PLEASE TAKE YOUR BUSINESS ELSEWHERE.*** Nancy Solita (owner) was recommend through a family friend who has been going to her for years. My expectations of Nancy's professionalism and ability to file my taxes on my behalf were shattered in early February 2020. I made sure to take all of my necessary documents to my appointment, including a tax form from my medical provider. Nancy indicated that this health insurance form was unnecessary but I insisted she'd include it in my return since my health provider sent it to me. However she insisted that it was fine justifying it that some new law didn't actually require it. For the $150 CASH that I was paying this women, I presumed she knew what she was talking about. Six weeks after this encounter I received a letter from the IRS asking for that health insurance tax form that Nancy refused to include in my tax return. I submitted the form and immediately called Nancy to demand an explanation only for it to be dismissed, claiming that it was out of her hands. She of course took no accountability in failing to file the health insurance form. Fast forward to today (mid 2020) and my tax return has YET to be filed as Nancy's stupid mistake delayed the processing, which was ultimately delayed further more due to COVID-19. I have not received my federal tax returns and to make matters worse, the delay of processing my 2019 Tax Returns means I have nothing to submit to graduate program for necessary documentation. Nancy Solita made a HUGE mistake with my tax return, failed to hold herself accountable and is now affecting my ability to continue pursuing my Masters degree.
-
May 2020 by Michael Villane
Christine has done my taxes for the last couple years. She is very nice and knowledgeable. Each time I have received a bigger refund then I thought I would. I was so impressed, that I referred my parents to her and now she is their tax lady as well.
-
May 2020 by MEL D
Umm sorry to say, this is a huge disappointment. We had an appointment with NANCY (the f*ing owner) to file taxes for me and my family at 5pm today but we were never seen. We got there at 4:25pm and She never acknowledged us until 6pm when I walked out. It seemed completely unprofessional when we got there because she sounded like she didn't know what she was doing and whoever Christine is kept talking out loud about an out of state income for one of the clients.It seemed like the only reason she even acknowledged me was because I approached the guy in the front desk about the wait time and told him that I have work at 630am tomorrow morning and that's when I saw him write something down and told her something. Mind you the guy said he didn't know what time we were gonna be seen because there was STILL people waiting before us.What doesn't make any sense is that she was the one who booked the appointment with me so it was even more frustrating because I specifically told her we live in Riverside. So it was like we drove down to bellflower for nothing.I gave this place, specifically Nancy, a chance because she was referred to me by a family friend but after this I can blatantly say f* it, I will not be giving this place another chance, let alone referring them to any of my family, friends, or colleagues.If I could give this place negative stars or at least zero stars then I would!
-
February 2020 by Mel D.
Umm sorry to say, this is a huge disappointment. We had an appointment with NANCY (the f****** owner) to file taxes for me and my family at 5pm today but we were never seen. We got there at 4:25pm and She never acknowledged us until 6pm when I walked out. It seemed completely unprofessional when we got there because she sounded like she didn't know what she was doing and whoever Christine is kept talking out loud about an out of state income for one of the clients. It seemed like the only reason she even acknowledged me was because I approached the guy in the front desk about the wait time and told him that I have work at 630am tomorrow morning and that's when I saw him write something down and told her something. Mind you the guy said he didn't know what time we were gonna be seen because there was STILL people waiting before us. What doesn't make any sense is that she was the one who booked the appointment with me so it was even more frustrating because I specifically told her we live in Riverside. So it was like we drove down to bellflower for nothing. I gave this place, specifically Nancy, a chance because she was referred to me by a family friend but after this I can blatantly say f*** it, I will not be giving this place another chance, let alone referring them to any of my family, friends, or colleagues. If I could give this place negative stars or at least zero stars then I would!
