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March 2024 by Mandi C.
Cross your fingers you never have to pick up a motorcycle or car here. They are the rudest don't give you the correct information and they talk to you like your nobody. My son was involved in a hit and run on his motorcycle so i had to do what i can to get his bike up since he wasn't able to due to his injuries and i called Monday to try and get it and they told me they couldn't give me after hours pick up i had to come on Tuesday. So Tuesday i called to get all information i needed to be able to get it out and they told me i just need the paperwork and be there before 5. I got there at 4:45 had the paperwork and the payment and the tow truck was on it's way and they than tell me i can't get the bike till the tow truck is physically there and they can't wait after 5 and i would have to come back tomorrow. I couldn't come back so i ask to do the after hours pick up and they said i have to call them once the tow truck was there. I go outside upset already because other things were said inside because i asked if they can wait since the tow truck was on it's way and they said no would a bank stay open for you. And they asked if i would stay after and work for free i said yes and he asked what i did and i said customer service. I told him you have to work with your customers and make them happy in order to keep getting there business and then he switched up and said well this is a different industry. He wanted to go home and have dinner with his family. So i go outside and at 5:03 the tow truck was there and i knock on the door and they wouldn't open so i had to call the number and i asked if i can get it since it's 5:03 only 3 minutes after 5 and they said they will have a driver call me and they still were going to charge the 117 late gate fee. So at 5:21 i finally get a call back and the driver told me it would be 20 to 30 minutes that he can help me. Thank goodness my son's friend and the AAA driver was kind enough to wait with me. So at 6:43 i finally was able to get the bike so we went to another yard where the bike was and i had pointed to my son's bike and said is that the bike and they told me no it was another one. Mind you i have only seen this bike a few times so i didn't question it. The bike they were putting up the guy said he must of ran into the car because the front of it was messed up so i should of caught on then because the car hit my son from behind. So we get the bike to my his uncles house and they were looking at it and told me that is not your son's bike. I was like are you kidding. I call and tell them and the guy is arguing with me he gave me the bike that matched the paperwork i gave him and I'm telling him no it don't they he tried to say it matches what the CHP put on the paperwork so he said he will call me back so I called the CHP and asked what information they had and they couldn't tell me so they end calling the tow company and i get a call at 7:34 from the owner that they want to come back and swamp bikes and of course i asked from some of the fees i paid since i feel this was there fault and the way they talked to me and treated me and he just keep saying just the 117 is all and it was a honest mistake. So to finish this they end up getting the wrong bike and giving me the correct bike at 8:25. My whole night taken because of there mistake and rudeness. Never will i want anything t go to them. Thank goodness for triple a driver and the customer service rep that heard how they were talking to me and checking how things are and my son's friend staying and helping because i think i wouldn't be able to do it. KENNY"S TOW ARE A GROUP OF RUDE ASS GUYS THAT DON"T KNOW HOW TO TREAT AND TALK WITH THERE CUSTOMERS
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February 2024 by Ruben Herrera
Best around!!! $125 for a tow on a Ford f250 econoline van. If les is your driver he's the best around,great guy& great mom n pop shop.thank you guys!
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January 2024 by Ray V.
I wanted to wait till i pretty much got back on my feet. To preference this my car was borrowed and crashed unfortunately while out of town. So these scammers towed my car in compliance with the sheriffs request. Besides the point for 4 days i had issues obtaining a car that i had no extensive knowledge of the damage. For starters they gave me issues with my registration and required the other owner(my brother) to give a written consent form which we submitted, That was disapproved twice stating "we never received an email" after i had called for confirmation beforehand. Day 3 and registration was finally fully obtained from the dmv as my car was off limits for any legal documents it held inside. After nearly paying a 650$ fine for holdings they said i needed a tow truck to remove and i stated at release i will be ordering my said tow truck, This statement was put down and stated would be a waste of their time after my tow person stated they were available within 10 minutes of call in which they "Have to close store early for personal reasons" Day 5 My vehicle now had tow yard ready and instead of waiting the next day i called to pick up after hours in which they agreed upon arrival i was told to wait 10 minutes outside for said office worker to come inside, I waited for an extensive 2 hours and 15 minutes for their "worker" to come outside with headphones stating they're closed. Final day i showed up with a tow truck and ended up paying 843$ in holding fees and having to further wait for my car to be released as they forgotten to give my keys upon arriving the tow yard. After vehicle was received (mind you i had police reports and photos of on sight of crash) THESE PEOPLE CUT MF WIRES OFF MY HEADLIGHTS, SIDE MARKERS, AND TURN SIGNALS mind you this wouldn't be a major issue yet my car is slightly rare in the market and these new plugs are ranging 80$ EACH SET.... finally my wheels we completely shaven off the lip and these wheels retailed for 2800$ so they just damaged my property further on from it being initially a Straight head on collision. I highly recommend don't give these people time of day as they also treated me with nothing but disrespect and snarky comments but when police officers were at officers suddenly i'm their friend. SO THESE GUYS ARE TRASH also my door seemed to be dented in EVEN THOUGH THE ACCIDENT WAS HEAD ON!
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January 2024 by Vibranthair _.
They steal cars ...have outrageously high fees to get car back in hopes they can just put a lien on it and sell it ... and they are assholes when u call inquiring about it they are in process of bein sued for their shady ways !
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December 2023 by Beck Y.
Wonderful shop to deal with. They did bodywork to repair my Prius after an accident. I went to them after seeing the good work they did on my dad's car. I worked with Jerry, who was a good and clear communicator and stayed in touch with both myself and my insurance company's claim adjuster. The whole process was smooth and the end result was great. They even cleaned my car! So, I got it back in much better shape than when I dropped it off, not considering the actual repairs. I recommend and will be recommending this shop to others. Thank you, Kenny's!
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December 2023 by Anon
Stole my truck, police recovered my vehicle and they wouldn’t give it back to me all my belongings and reg. Bill of sale in truck, but they won’t give me anything, TOW MAFIA, grandpa crooks!
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December 2023 by Bret Shusterman
F150 got stolen have all my property all the papers are in the glove box these people are not giving me the papers and keeping my car karma is gonna get them just like they got me.thanks Kenny’s
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November 2023 by Brian Nowell
Second time I’ve used them. Quick and easy estimate on repairs to my car, fast and efficient work. Staff was friendly, would go back for future repairs.
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September 2023 by J
will be placing a formal complaint to the city into the towing you recently did at the post office and taking legal action good luck in court
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August 2023 by Armando M.
These guys are thieves! They tow cars that are legitimately parked and force the owners to pay up if they want their cars back. Even with proof that you were conducting business where the car was parked! This company is unethical! Stay away. I would not do any kind of business with them.
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August 2023 by Elton J.
scammers that stalk your car when it's legally park at the post office and tow you away so you can pay their fees. no integrity bad business scammers cheaters jerks what a joke
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August 2023 by Johnny W.
Hey check it out. Person parked at the post office and within minutes Kenny's came by and illegally towed them And refused to refund when they were clearly proven wrong.
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August 2023 by Gabby S.
This tow place will tow your car for fun just to make money. Someone needs to sue them already. PERIOD.
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August 2023 by George Nada
They’re in cahoots with the police of Cerritos. Got into an accident and the conversation went something like this:“Do you take triple A?”“No.”“Can you tow it to our house?”“No.”“What happens after you tow it?”“We give you 5 days free to pick it up. After that, we start charging for the time that we’ve held it.”*proceeds to charge for towing and holding*Had me by the balls and wouldn’t let go until they legally couldn’t anymore. The lies and lack of empathy made an already tough situation worse. I wouldn’t have even bothered writing this if they had just been upfront about what they charge.Didn’t deal too much with the autobody portion but they seemed kind when we had questions and nobody was in the office (during their office hours). They had closed early that day just to charge us one extra day of holding.Services: Car lockouts
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August 2023 by George N.
They're in cahoots with the police of Cerritos. Got into an accident and the conversation went something like this: "Do you take triple A?" "No." "Can you tow it to our house?" "No." "What happens after you tow it?" "We give you 5 days free to pick it up. After that, we start charging for the time that we've held it." *proceeds to charge for towing and holding* Had me by the balls and wouldn't let go until they legally couldn't anymore. The lies and lack of empathy made an already tough situation worse. I wouldn't have even bothered writing this if they had just been upfront about what they charge. Didn't deal too much with the autobody portion but they seemed kind when we had questions and nobody was in the office (during their office hours). They had closed early that day just to charge us one extra day of holding.
