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February 2024 by Thrives
The customer service and organization is horrible. I've tried opening a bank account 3 times because it's the closest to my house, out of the 3 times only once was I close enough to finally creating the account. They postpone and straight up dodge me instead of helping me out. Horrible service and the perks they offer aren't even that good.
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October 2023 by Irma Real
Very bad service. There is only one box to attend to
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August 2023 by Rachel Villavueva
I love small business banks like this. For some reason they seem more convenient for me and they're more helpful. They make me feel comfortable and at home. They don't seem to have all that mumbo, jumbo talk and stuff like most big banks do. They don't require too much and are pushy.
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August 2023 by Benjamin F.
Worst Citibank I've ever been to. No staff, slow customer. And the manager is truly unhelpful.
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May 2023 by Viri R
After waiting 15 min to open an account, the guy who was sitting in front of me and saw me come in and sit down tells me i need to make an appointment. I returned the next saturday, opened the account, inquired about checks as it'll be a business account, the rep tells me the first book is free and should arrive in a week or so. 3 weeks later still no checkbook. I called customer service and they told me this account never had any checkbook writing services. To make matters worse, the check I deposited a week prior was still unavailable even though it cleared on Monday. Of course i closed the account and went with BOA. Never had an issue with them.
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May 2023 by Vi R
After waiting 15 min to open an account, the guy who was sitting in front of me and saw me come in and sit down tells me i need to make an appointment. I returned the next saturday, opened the account, inquired about checks as it'll be a business account, the rep tells me the first book is free and should arrive in a week or so. 3 weeks later still no checkbook. I called customer service and they told me this account never had any checkbook writing services. To make matters worse, the check I deposited a week prior was still unavailable even though it cleared on Monday. Of course i closed the account and went with BOA. Never had an issue with them.
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June 2021 by Colton Case
CitiBank, Eastern Ave, Bell Gardens.June 15,2021, went in to open a checking acct. With $34,350.00. Was told to make an appointment and come back. I left, did not make appointment. How do you like that for customer service? Guess they hot all the $ and customers they dont need more.
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February 2021 by Cynthia A.
Tried cashing a check and gave them my ID. They really wanted my social security number claiming it was a needed document to cash a check. Excuse me? As a former Chase employee don't tell me I need to give you my SSN to cash a check when all you need is an ID. Stay away from this place! The other nosey employee was like "okay then we don't cash checks" girl go flip burgers.
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August 2020 by Kris Sachez
Waiting outside the bank long line don't move
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August 2020 by Kris S.
Slow asa tellers I regret coming to this bank I been waiting for more than 30 min and tellers chit chatting about nothing related with the bank .. and the other guy just stading around doing nothing instead of him helping the line get smaller hes just posted
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July 2020 by M&M M&M
Bad service .
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February 2020 by Marlene E.
I feel like this branch is not well staffed came to open an account waited 2 hours to be seen. Only one consultan was working today. When I have gone to any other bank the most I waited was 30 minutes. Save your self time and go to another branch or another bank.
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December 2019 by Perla M.
First of all I want to say Citibank has been by far the worst bank I've ever banked with!!! I got a settlement check on Wednesday that me and my co workers waited 3 years for. I FINALLY got my check a few days before Christmas. How exciting right? Took it to the bank personally because my check is REAL!!! They were supposed to give me half of my money TODAY SATURDAY and guess what? They decide to block my card and block my account yesterday because they suspect my check is fake!!! PATHETIC!!! EVERYONE else who got this same settlement check at my job that banks with "Chase" "Wells Fargo" and "Bank of America" already have their checks in their accounts ready to use!!! And I'm here literally begging them to give me MY MONEY!!! Check hasn't bounced! It obviously has funds and I'm the ONLY one who is having a problem. I called yesterday at 3:39pm to try and speak to the "Fraud department" and who ever I spoke to said they were closed already and that I'll have to wait till they open back on Monday! They lied to me!!!! They're open from 9am-5pm!!! I could've fixed this yesterday but THEY DONT CARE ABOUT THEIR CUSTOMERS!!! They WILL leave you without a cent if all the money you have is in your card. They should have 24 hour service for the "FRAUD DEPARTMENT"..... I literally cried out of anger and frustration that I'm being treated like a "criminal" by Citi!!! AVOID THE STRESS AND HUMILIATION by this bank!!!
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December 2019 by Fili Valenzuela
Gustavo Matamoros great person helps you with any question you have and goes the extra mile for you has a customer. Thank you Gustavo.
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October 2019 by Louis Escobedo
Not a good place to bank Citi bank is horrible