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March 2024 by Estefani Guerrero
I had an appointment today at 5:30. I got there at 5:35 and told me the doctor left at 5:30 even though they close at 7 pm. I called 3 days ago to make the appointment and told me an appointment wasn’t required but they recommended. It was my second time coming to Americas best but definitely would not recommend again
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December 2023 by Eric Serrano
I brought in a pair of brand new expensive frames to put prescription lenses on them, and they ended up breaking them. I asked them to do the right and fair thing and replace my frames for the same ones or give me a refund and they said no. Best they could offer was giving me frames from the wall that I did not like and were way less expensive than my own. I did not get an apology either. Hard to trust them again. If you have nice frames I would not bring them here.
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August 2023 by Angela G.
I do appreciate appointment reminders although all week I received phone calls, emails, and text notification reminders everyday this is quite excessive. Got to my appointment ( how could I forget) and was seen, after the very short exam I'm then informed of a co-pay. While being checked in at front desk they fail to mention that important detail. Glasses are overpriced I will not bring my family here again.
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July 2023 by Gianna S.
I needed to do an exam and get glasses so I searched this place and was nervous to go because of all the bad reviews, but everyone was so nice and helpful. The $79.99 deal is great and the doctor was a super sweet woman. Definitely recommend here
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June 2023 by Ana Tapia
Please take your business else were horrible customer service!! Specially this guy I belive his name is ray .. not a good place I schedule an appointment for contacts took to weeks for trials to arrive in office and 2 weeks to schedule a follow up to try them .. like really a whole month unfortunately I got the plan and not sure if it’s that or that’s their service feel so unvalued customer
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May 2023 by Viviana Gallaga
Made a same day eye exam and arrived early before my appointment. They push it on you to select glasses to purchase and their pricing is insane. The 2 for 1 glasses are all terrible and I tried to try on designer but the employee got one pair for me and then she left. The doctor did not greet me and once I finished my exam and told them I didn’t want glasses and just to pay for the prescription, the employee was processing my service quick and did not say anything afterwards. No good bye or have a nice day. This is like the western dentals of eye care. Go elsewhere.
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May 2023 by roy bennet
They really need people who are able to communicate appropriately with any costumer/patient. They make many mistakes with orders, and expect for the customer be happy with any outcome. If you want to get a better experience, go to a provider that is able to accept responsibility with their actions and mistakes.
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March 2023 by Luis M.
Very bad service the manager needs people skills, needs and should just be fired. I went in to get an eye exam and glasses. I went to pick up my order and try them on that's when I realized something was off, either the doctor messed up the or they were made incorrectly. I refused to take them even though they tried to make me take them and come back latter. I told them no there was no point and scheduled another appointment for another eye exam. I should of just told them to give me my money back. I ended up getting COVID and was hospitalized so I was not able to make the appointment and I let them know of the situation. When I was finally cleard by the hospital I scheduled an appointment agian and the manager called and said just come pick up the glasses I told him I need to get them re done the prescription is off. He basicaly said nothing he could do come get them or pay all over again not only that but he was a complete as****. I am happy my credit card company was able to resole the issue for me and refund me. (Goods not as described)
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February 2023 by Monique Montoya
I have been coming here for 4 years with my children. however on February 13th 2023 I will service by a man named Raymond who was completely rude. one of the pair of glasses my son picked out had dark lenses inside. so one of the ladies popped the glass out so we could see how they would look clear. after the eye exam we sat down with Raymond to try the glasses on one last time and to make decisions about transitional lenses etc. not only would he not accommodate me to pop out the glass so we could see the glasses on his face clear, he treated my questions as if I was ignorant and ridiculous. when I questioned the pricing he would not give any explanation of the charges and when I try to customize my own package he ignored me. don't come to this facility
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January 2023 by Jessika Montes
Dr. Ikemoto is nice and very knowledgeable however his office manager is extremely rude and condescending. She also does not process insurance accurately so be very careful and ask for copies of everything for yourself. Unfortunately I will have to find care elsewhere due to her behavior even though I really liked the Doctor. Disappointing.
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January 2023 by Alice Calderon
It took forever to get my glasses I had to take the bus to get them and they still don't have my glasses ready.
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January 2023 by Jessika M.
Dr. Lance Ikemoto is nice, knowledgable, and answered all my questions. The front desk staff and tech were friendly. However, the office manager was extremely rude and condescending. She also does not factor in insurance correctly so get a copy of everything for yourself. Instead of charging me my copay and then billing insurance she "estimated" what insurance would cover (which was incorrect) and had me pay the difference then and there. That's easily solvable if you get copies of everything and you can get a copy of your EOB from your insurance and open a case. But still, that's shady practice and if pts don't know their rights she may be overcharging them so be careful. I could overlook that but it's her attitude you cannot ignore. She also doesn't practice proper HIPPA and was discussing my case in front of other people. Bummer because good Docs are hard to find at times but her unprofessionalism is so bad I will definitely be going elsewhere.
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November 2022 by Mia Contreras-Cordero
This was my 2nd time going & i made a same day appointment as i had some free time today after work . Once i walked in i was immediately greeted and looked up in the system for my appointment. Then i was seated and waited for the pre exam room . The girl who did my pre exam was nice & professional with me. The Dr. here is the BEST one I’ve gone to vs my previous eye dr who was not so great. He listened very well to my concern i had & helped me figure out the reason why. Very quick and informative, he ended with asking if i had any questions (which my previous eye dr would never ask) which made me feel comfortable knowing the dr actually listens to me. I then went to choose glasses and they have so many good selections name brand as well . Then i was quickly out the door very satisfied!I recommend going here vs Huntington Park location! Trust me it will save you the headache! Overall 10/10 stars if i could give 10!
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October 2022 by Yessika Delgadillo
I took my son almost 2 months ago to do contact lenses exam and still doesn’t get trial contacts , went to the store in Bell Gardens and they said they will contact me to check what was the problem still doesn’t get any info. I guess have to take my son somewhere else.
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October 2022 by Mia Cordero
This was my 2nd time going & i made a same day appointment as i had some free time today after work . Once i walked in i was immediately greeted and looked up in the system for my appointment. Then i was seated and waited for the pre exam room . The girl who did my pre exam was nice & professional with me. The Dr. here is the BEST one I’ve gone to vs my previous eye dr who was not so great. He listened very well to my concern i had & helped me figure out the reason why. Very quick and informative, he ended with asking if i had any questions (which my previous eye dr would never ask) which made me feel comfortable knowing the dr actually listens to me. I then went to choose glasses and they have so many good selections name brand as well . Then i was quickly out the door very satisfied!I recommend going here vs Huntington Park location! Trust me it will save you the headache! Overall 10/10 stars if i could give 10!
