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August 2024 by Crystal Hernandez
My dad and I went in to fix a tire could not get any staff to speak with us. Ladies in the office would not acknowledge us. We are a locally owned business and I thought this experience was unprofessional and rude.
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August 2024 by David Cordrey
Fast friendly service I’ll be back
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August 2024 by Richard Cervantes
Horrible recent experience with this shop. We previously took our car twice for brand new tires, and the service was decent. They always seem to be "behind schedule," and their estimated wait times are off. For this recent experience, we took our SUV for a left rear tire patch. We were told to drop it off because it would take a couple of hours. The vehicle was dropped off around 1 PM, and we returned to the shop around 4 PM since we didn't get a call and didn't know what was happening.
Upon arriving, they still hadn't even touched the vehicle. They rushed to patch the tire but then said we had to come back tomorrow because they didn't know if it was fixable. Once they pulled out the car, we realized that they had attempted to patch the right rear tire. After calling this out, they said, "well, you had a nail," which we were fully aware of, but it wasn't leaking air. The left rear tire we needed patched was leaking major air.
Totally unprofessional, as the shop should have called us for approval. I get they tried to do the "right" thing, but that's not how it works. We went in the next day only to get a quote from them for $1,000 for two back tires since they couldn't fix it. We decided to take our business elsewhere as they never acknowledged their mistake.
So unfair and a waste of time for both sides. All we needed was a simple patch. Please avoid this place as they take way too long even for a simple service, have poor communication, don't reach out for owner approval to add additional services, and don't acknowledge their mistakes. Do yourself a favor and go somewhere else.
On top of everything, they damaged the wheel lock. Now I have to go and pay $300 for a new one. Seriously man WT* !
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June 2024 by sebastian yang
Great customer service and really understanding. Had my rear tire pop on the highway behind their shop and they took us in right as they opened. Great work!
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April 2024 by Jarod Stadelman
I called yesterday on a Friday morning for an alignment desperately needed on an old Honda CRV that I recently replaced all the suspension on. They got me in the same day in the afternoon. They diagnosed the issue, and made all the proper adjustments to have the car driving straight down the road again in a very timely manner. I wanted a business that is experienced and specializes specifically in alignment. Well, in conclusion this is the place, fair reasonable pricing, professionalism, and quality is what you get here. I have over 18 years working professionally in the auto industry, and I know when I found a good place for mechanics. Highly recommended, go see them! Thank you!
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January 2024 by Wayne Davidson
Great timely service. Fair prices.
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December 2023 by Frank Brimmer
All I'm going to say is if you are in a hurry go somewhere else
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November 2023 by Ryan N.
As I walked in, I was immediately greeted by Emmett! He was very friendly and helpful, in assisting me with exactly what I needed swapping tires for my trailer. He did it for a great price and was an absolute pleasure to work with. I will definitely be coming back. Thank you again and thank you for your incredible service.
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September 2023 by John Castro
Service and professional is top notch
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August 2023 by Carl S.
I left an appointment this morning and the tire light came on. It was saying that the right rear tire was low. I called Beaumont Tire on the return to Beaumont. They said to stop by and they would look at the tires. The great employee instantly took the car and Saud he would check all of the tires. He was gone for less than 5 minutes and said you are good to go. He said that a couple of the tires were a couple pounds low on air. He would not take any money for his time. Great employee and great customer service business.
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April 2023 by JT Mime - M4J Mime Ministry
We had low tire pressure in a rental.They were kind enough to help & put air in our tire. Much appreciated. ????
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March 2023 by Allison Perez
Fast and efficient services. They are friendly and honest. I highly recommend for all your tire needs. And good prices too.
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December 2022 by Jaime S.
I was recommended to this shop to do my Aligment ,I showed up at the front desk to ask for help and ask questions about my aligment , the gentleman working at the front desk saw me walking in , he got up and left without saying anything to me. (Not a hi , I'll be right back , nothing ) I was patient and waited about 5 minutes , he came back and was on the phone , completely ignoring me like I wasn't there , I continue to be patient after another 10 minutes passed and was still being ignored .Is this how you treat your costumers ? SMH
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November 2022 by Lisa Brodersen
I had my tire light come on while I was driving on the 10 today was so stressed gps took me here .what a great place they checked my tires and filled them up and said the pressure was low.They we're so nice and honest .this is a great place to come to when I need tires I'm coming to Beaumont tires
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November 2022 by Jhun H.
We just recently moved here in Beaumont and was looking for honest and reliable auto repair / maintenance shop. These guys were the best. The customer service is excellent! What I like the most is that they are honest and not ripping you off on repairs and service. Also, they are very nice and friendly, and they really accommodate you very well! I would highly recommend Cherry Valley Auto /Beaumont Tires!
