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August 2024 by dfry05
I'm really disappointed that I have to write this. I initially had a great experience with this shop, even leaving a glowing review. However, they now refuse to stand behind their work. I was in a vehicle accident almost seven years ago and was recommended this shop by a former co-worker.The person I originally worked with is no longer there working here, and now I can't even get a callback from the owner, who avoids responsibility. Recently, I noticed that the original door trim, which was held on by double-sided tape, started peeling and oxidizing. I decided to use a heat gun to remove it. On the passenger side, everything went smoothly.However, on the driver's side, where LOAB did the repair work, I discovered they had used a very strong adhesive to reattach the trim without consulting me. This wasn't communicated to me at the time. When I tried to remove the trim, it pulled off the paint and clear coat on both doors, leaving noticeable damage (see attached photos).I called LOAB, hoping they would stand behind their work, but each time I asked to speak with the owner, I was told he was too busy to call me back. Instead, the office staff informed me that they would not help, despite this issue being entirely due to their negligence and failure to follow industry standards.I have changed my 5-star review to 1 star because this shop is a scam. After 45 years in business, if they rely on poorly executed work and cutting corners, it's time to reconsider their practices. This negative review could have been avoided if the owner had any integrity and simply returned my call. It's pathetic to have office staff handle the situation instead of addressing it personally.
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July 2024 by Morgan Taylor
Having a great experience!
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June 2024 by r k
Stopped by Monday because something was dragging under my car I'd hit a parking stop too many times. They immediately looked at it then fixed it and told me to have a great day no charge. Very friendly and I'll definitely be going back for any body shop needs and I highly recommend them!
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June 2024 by Another Day In Paradise!
Estimate
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May 2024 by Colleen Shea
I cant say enough positive things about estimator staff Daniel & Travis- Competent, efficient & very human. Made a very stressful auto body repair as tolerable as possible !!!
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May 2024 by Steve Raney
Very best customer service, my truck looks great, and they provided me with a LOANER CAR. Saved me about $250/week extra cash. They also cleaned my entire truck, and it was pretty dirty inside and out. (work truck) I would give them 10 stars, if possible!
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April 2024 by Theresa Ellen Strunk
Stopped by for an estimate and they fixed my loose interior door panel for free. Thank you very much! Awesome customer service!!
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April 2024 by Llama Rama
Fair place with excellent customer service.
So far I've only been there for an estimate.
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February 2024 by Erika DeHerrera
I was really impressed with this company! I would definitely use myself and recommend to others!
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December 2023 by MaryJean & Joshua
It's always fun here!
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November 2023 by Phil Koziel
Outstanding customer service and outstanding professionalism. This is the shop that stands behind their service. They go the extra mile to do the right thing in support of their customers.
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September 2023 by Sunday Yasay
Just putting this out there, they did a excellent service on repairing my car that was hit, the body work was great, only problem was they forgot to connect some wirings on my left passenger door and every time I tried to locked it, it would not lock. I called them and went to go get it fixed and they work it out and fixed the problem, everything went well although I notice white paint splattered all over my front black grill that was noticeable. I would give you guys a 5 star the communication was great but I just did not enjoy paint splattered in-front of my grillServices: Painting
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September 2023 by Sterling Heck
Very helpful and knowledgeable.
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July 2023 by shelley h.
My husband's car was in a minor fender-bender. I looked on Yelp and found all these positive reviews so we made an appointment to bring the car in for an estimate. Travis was great; knowledgeable, courteous and professional. The auto body shop was also very clean and well maintained. Consequently, we decided to have the repairs done. The car looks great and we're very happy with the repairs. It was even ready sooner than originally estimated. An added plus was he use of a loaner car! We highly recommend Los Osos Auto Body.
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July 2023 by Kurt Freiler
Very dependable auto body shop. Took care of all the damage. The work was completed in a timely manner. Daniel updated me on the progress for a checkin as the work was performed. They are absolute professionals. I'm pleased with the finished product.Service: Body & Trim
