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December 2023 by Xiaolei Wang
The pharmacist is professional! Very good experience!
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October 2023 by kristyna nguyen
Terrible customer service on multiple occasions. You do not get notice that your prescription is filled. I had a prescription order sent at noon today. I went at 7:00pm to check if the order was filled. I was told they were out of stock without a shipment until Monday. I needed this medication tomorrow. Why was I not notified of this? This is not the only time this has happened. The previous occasion 1 ordered a different medication that was out of stock and did not get notice either. What kind of business is this?
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October 2023 by Michael K.
I love this Safeway Pharmacy!! Always friendly and efficient, great to see the same faces and get to know the team. Today I was calling to talk to the pharmacist about my Rx since it was benefits enrollment but I didn't get through after two tries. A few minutes later I got a call back from Jack and he answered all my questions! Not only is it amazing service to even get a call back without leaving a message but he knew my prescription off hand and helped me get the answers I needed. Never had a better Safeway Pharmacy team in all my years!
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October 2023 by Rachele W.
I have never had an opinion about a pharmacy but I do for this one. Despite it being in quite possibly the worst Safeway around, the staff is kind, knowledgeable and helpful. They even know my family by name and face and offer advice and accommodations when they don't have the prescription in stock, even calling a competitor to see if they can fill it.
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September 2023 by Andre E.
I have been to this pharmacy several times for flu shots and Covid shots. Jack, the pharmacist is outstanding. He explains everything in great detail. He always remembers my name. I enjoy the personal service at this location.
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July 2023 by Martha Kar
1. They answered their phone.2. They were willing to answer questions about whether medications were in stock (nationwide supply issues).3. They cheerfully worked with me and the doctor when there was confusion over which dose the doctor planned to prescribed.4. They filled the script promptly and correctly.5. They got the insurance information painlessly and billed insurance.I have had fails on each of these points with other pharmacies.
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February 2023 by Ruth D.
This pharmacy has always been swift and prompt in filling our prescriptions (and we have quite a few on a monthly basis!). In the past we have used Walgreens and Costco and this pharmacy has gone above and beyond to source things and remember each of our family members by name. This was especially crucial when a there was shortage in a medicine that my son needed. Even though all the pharmacist and staff are great, this review is specifically for JACK. He always remembers mine and my husbands name and he makes sure to follow up and look out for his regular patients. He is personable and polite and even though we have moved further from this location we will still continue to fill our prescriptions here. Every time I've gone to costco pharmacy I've gotten anxiety with how long it takes them to get your prescriptions ready even when you call ahead or the billing is mess if there is a manufacturer coupon. do yourself a favor and switch all your prescriptions over to this safeway.
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January 2023 by K B.
I'm a medically fragile mom, who's son is on a ton of meds. This is the only pharmacy that has ever treated me with kindness. Jack is phenomenal! Having a good relationship with your pharmacist is priceless, especially in the day and age of pharmacy apps. Jack goes out of his way to get the job done with kindness and always makes us feel like he is treating his own child. We greatly appreciate him!
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July 2022 by EFREN GONZALEZ
They never have more than two registers open, even when the lines zigzag like the ones in Disneyland. Good luck getting food at the food court, do they even have a manager back there? Had workers walking around, not once did I get asked if I needed help. I would avoid this place lime the plague. Never again will I shop here.
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May 2021 by David Brown
My husband and I get all our medications from here. Jack, the pharmacist, offers a level of customer service you usually only find in places like Blackhawk or Alamo. He even came out to the car to give a covid vaccine to my husband's 101 year old client!
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April 2021 by Nathaly Ortiz
The staff here do not do their jobs at all. I’ve been coming here with the same rx every month since September and there is always an issue. And, when an issue arises they don’t do their job in that I have to keep making trips to the pharmacy to follow-up otherwise they will not get my rx in by the time that I need a refill. They said my rx would be here today and when I followed-up they said it rejected in the morning, I followed-up at 5pm, and they said that I have to call my doctor. They didn’t plan on calling me at all to let me know this...the pharmacist just said “well I wasn’t here in the morning.” Even though they always “we will make sure to call you personally!” They never do.
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February 2021 by Anu A.
Pharmacy never picks up the phone, without talking to customer it goes on hold. I wonder which kind of customer service they would provide if you can't get hold of anyone on the phone.
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December 2020 by Ali A.
Deli lady Cathy super slow..unbelievable..not worth waiting to get a sandwich..hire more people safeway
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December 2020 by Mari Po-Sa A.
Deli lady Cathy super slow..unbelievable..not worth waiting to get a sandwich..hire more people safeway
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July 2020 by David B.
I take a lot of different medications and I've been to many pharmacies but these guys really stand out. I feel like the staff there genuinely cares about what they're doing, especially Jack the main pharmacist. They have your prescriptions ready, fast. They requeste refills automatically and wrestle with the insurance. If you feel like all retail pharmacies are the same, you might want to try this one. PS: this is only referring to the pharmacy, the rest of this Safeway is ghetto and leaves a lot to be desired.